Church's Chicken PR
Restaurant Manager - St. Petersburg, FL
Church's Chicken PR, St. Petersburg, Florida, United States, 33739
Reports To (Title)
Market Leader
Department Field Operations
Job Summary The Church’s Restaurant General Manager is passionate about providing our guests a high‑quality, value‑oriented dining experience with friendly, quick, accurate service in a clean and safe environment. The RGM is responsible and accountable for all of the business activities in one restaurant location, specifically to:
Provide a superior and memorable experience for all guests.
Achieve sales goals.
Control expenses to budget or better.
Create an environment where team members are engaged in doing their jobs and encouraged to grow while delivering exceptional service.
Directly oversee an Assistant Restaurant General Manager and/or Shift Leader, with the number of direct reports varying by location based on total sales volume and geographic location.
Key Duties/Responsibilities
Creates an in‑store service environment that exceeds guest expectations with regards to friendly, quick, and accurate service. Builds team understanding and commitment to guest service standards.
Communicates and follows up with guests to obtain feedback and identify service and food quality improvement opportunities.
Assists and resolves all guest complaints in person or by phone. Applies the “listen, apologize, satisfy and thank” model to all guest complaints.
Ensures all incoming calls are handled promptly, courteously, and professionally.
Directs and conducts regular training with team members.
Provides regular feedback to all team members and identifies areas for improvement.
Works with direct reports to cross‑train and assist in the development of new skills.
Creates a workplace where team members strive to do their best, are rewarded for performance, and have fun.
Ensures compliance with federal, state, and local laws, regulations, and ordinances.
Maintains a clean and safe restaurant for guests and team members.
Responsible for budgets and makes adjustments as needed.
Ensures compliance with labor laws.
Understands, enforces and adheres to all company policies and procedures.
Maintains restaurant inventory and ensures accessibility and organization.
Responsible for routine maintenance and repairs on all equipment.
Prepares and analyzes operation reports.
Performs other duties as assigned.
Position Requirements (Education, Qualifications, Experience)
High school diploma or GED required. Must have at least one year of supervisory experience working in the restaurant industry.
Successfully complete all training and achieve a passing score on all applicable tests.
Position Qualifications/Functional Skills
Must have a valid driver’s license and proof of valid insurance.
Must be able to work a minimum of 50–55 hours per week and be available to work a flexible shift schedule including weekends.
Strong knowledge of all restaurant policies, practices, and operational and human resources procedures.
Knowledge and understanding of labor cost reporting, operating statements, and other business‑related reporting.
Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally.
Basic computer skills.
Knowledge of profit and loss statements.
Ability to implement policies and procedures.
Skilled in developing employees through coaching, counseling, and building strong work habits.
Continuous improvement of customer satisfaction.
Knowledge of recruiting and interviewing potential team members.
Ability to supervise others.
Conflict resolution skills.
Ability to create and maintain a positive work environment.
Marketing tagline: “If you’re hungry for a career that’s fun, fast‑paced and loaded with opportunity, you’ve come to the right place.”
Church’s Chicken is an equal‑employment‑opportunity employer and makes hiring and employment decisions without regard to race, color, religion, sex, national origin, age, disability, or genetic information.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Management and Manufacturing
Industry Human Resources Services
#J-18808-Ljbffr
Department Field Operations
Job Summary The Church’s Restaurant General Manager is passionate about providing our guests a high‑quality, value‑oriented dining experience with friendly, quick, accurate service in a clean and safe environment. The RGM is responsible and accountable for all of the business activities in one restaurant location, specifically to:
Provide a superior and memorable experience for all guests.
Achieve sales goals.
Control expenses to budget or better.
Create an environment where team members are engaged in doing their jobs and encouraged to grow while delivering exceptional service.
Directly oversee an Assistant Restaurant General Manager and/or Shift Leader, with the number of direct reports varying by location based on total sales volume and geographic location.
Key Duties/Responsibilities
Creates an in‑store service environment that exceeds guest expectations with regards to friendly, quick, and accurate service. Builds team understanding and commitment to guest service standards.
Communicates and follows up with guests to obtain feedback and identify service and food quality improvement opportunities.
Assists and resolves all guest complaints in person or by phone. Applies the “listen, apologize, satisfy and thank” model to all guest complaints.
Ensures all incoming calls are handled promptly, courteously, and professionally.
Directs and conducts regular training with team members.
Provides regular feedback to all team members and identifies areas for improvement.
Works with direct reports to cross‑train and assist in the development of new skills.
Creates a workplace where team members strive to do their best, are rewarded for performance, and have fun.
Ensures compliance with federal, state, and local laws, regulations, and ordinances.
Maintains a clean and safe restaurant for guests and team members.
Responsible for budgets and makes adjustments as needed.
Ensures compliance with labor laws.
Understands, enforces and adheres to all company policies and procedures.
Maintains restaurant inventory and ensures accessibility and organization.
Responsible for routine maintenance and repairs on all equipment.
Prepares and analyzes operation reports.
Performs other duties as assigned.
Position Requirements (Education, Qualifications, Experience)
High school diploma or GED required. Must have at least one year of supervisory experience working in the restaurant industry.
Successfully complete all training and achieve a passing score on all applicable tests.
Position Qualifications/Functional Skills
Must have a valid driver’s license and proof of valid insurance.
Must be able to work a minimum of 50–55 hours per week and be available to work a flexible shift schedule including weekends.
Strong knowledge of all restaurant policies, practices, and operational and human resources procedures.
Knowledge and understanding of labor cost reporting, operating statements, and other business‑related reporting.
Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally.
Basic computer skills.
Knowledge of profit and loss statements.
Ability to implement policies and procedures.
Skilled in developing employees through coaching, counseling, and building strong work habits.
Continuous improvement of customer satisfaction.
Knowledge of recruiting and interviewing potential team members.
Ability to supervise others.
Conflict resolution skills.
Ability to create and maintain a positive work environment.
Marketing tagline: “If you’re hungry for a career that’s fun, fast‑paced and loaded with opportunity, you’ve come to the right place.”
Church’s Chicken is an equal‑employment‑opportunity employer and makes hiring and employment decisions without regard to race, color, religion, sex, national origin, age, disability, or genetic information.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Management and Manufacturing
Industry Human Resources Services
#J-18808-Ljbffr