Tapestry, Inc.
Temporary Sales Associate
Location: Millbury, MA, US Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. The Temporary Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building ongoing customer relationships through a personalized experience, and leaving a positive, lasting impression.
Sales Floor Responsibilities
Understands organizational objectives and makes decisions that align with Company priorities
Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team
Creates short- and long-term strategies to achieve personal metrics and performance goals
Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity
Represents Coach as a brand ambassador
Demonstrates Coach’s Selling and Service expectations at all times
Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers
Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style
Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and knowledge of competition
Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value
Remains aware and is clearly able to communicate current pricing and promotional strategy to customers
Discusses product features and builds the sale by leveraging cross-selling skills
Cross-sells and encourages beneficial product add-ons that relate to the customer’s shopping needs
Sensitive to customers’ needs and tailors approach by reading cues
Attends to the unique and individual shopping needs of each customer
Works with multiple customers simultaneously and prioritizes as appropriate
Follows up with customers consistently and genuinely to influence/close the sale
Flexes personal selling techniques to contribute to overall store financial results
Builds lasting and loyal relationships with customers
Leverages Coach tools and technology to support relationship building and clienteling efforts
Creates enthusiasm and positivity for a shared vision and mission
Promotes and endorses a team selling environment
Fosters an environment of teamwork, trust and collaboration with internal and external customers
Remains solution oriented; is adaptable and flexible to changing business and store needs
Welcomes feedback and adapts behaviors as appropriate
Maintains a calm and professional demeanor at all times
Operations
Ensures all daily tasks are completed without negatively impacting service or Coach standards
Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner
Maintains a clean and tidy selling floor at all times
Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures
Replenishes inventory on sales floor as needed
Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor; maintains strong organizational standards as it relates to product in both stockroom and on the sales floor
Supports cash-wrap when needed to process purchases, returns, and exchanges
Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order, etc.
Prepares store by organizing functional areas, performing routine cleaning, maintaining strong organizational standards and visual merchandising expectations
Drive For Results: reliably exceeds goals; consistently among top performers; bottom-line oriented
Customer Focus: meets internal and external customer expectations; builds relationships and trust
Creativity: generates novel ideas and connections
Interpersonal Savvy: relates well to diverse people; builds rapport and diplomacy
Learning on The Fly: adapts quickly to new problems
Perseverance: pursues tasks with energy and determination
Dealing with Ambiguity: handles change and risk with composure
Additional Requirements
Experience: 1-3 years of previous sales experience, preferably in a luxury retail service environment. Knowledge of fashion trends and competition
Education: High school diploma or equivalent; college degree preferred
Technical: Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet); use of walkie talkie; read price and product release sheets
Physical: Ability to work at fast pace; communicate effectively; move about the sales floor and backroom; climbing, bending, kneeling as required; lift up to 25 pounds frequently and up to 50 pounds for shipments
Schedule: Flexible availability including nights, weekends, holidays, and high retail traffic days
Note: This document serves as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and relate to the requirements of the position. Decisions are made without regard to age, sex, sexual orientation, gender identity or expression, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other protected basis prohibited by law. Visit Coach at www.coach.com.
Our Competencies for All Employees
Courage : Provides direct and actionable feedback; addresses issues directly
Creativity : Generates new ideas; adds value in brainstorming
Customer Focus : Prioritizes customer needs and builds trust
Dealing with Ambiguity : Handles change and uncertainty well
Drive for Results : Exceeds goals and pushes for results
Interpersonal Savvy : Builds constructive relationships with diplomacy
Learning on the Fly : Learns quickly; embraces change
Our Competencies for All People Managers
Strategic Agility : Sees ahead; articulates plans and visions
Developing Direct Reports and Others : Provides development opportunities and plans
Building Effective Teams : Fosters morale and belonging; shares wins
Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and relate to the requirements of the position. These decisions are made without regard to any protected characteristic. Visit www.coach.com.
Americans with Disabilities Act (ADA)
Tapestry, Inc. will provide reasonable accommodation for disabilities or religious beliefs. If accommodation is required to complete the application process, contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com
Work Setup
BASE PAY RANGE
$15.00 to $19.50 per hour General Description of Benefits: Health benefits (medical, dental, vision), life and disability insurance; 401(k) plan; paid time off for wellness and vacations. For more information please refer to U.S Store Compensation & Benefits
Nearest Major Market: Worcester
Job Segment: Retail Sales, Brand Ambassador, Temporary, Retail
#J-18808-Ljbffr
Location: Millbury, MA, US Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. The Temporary Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building ongoing customer relationships through a personalized experience, and leaving a positive, lasting impression.
Sales Floor Responsibilities
Understands organizational objectives and makes decisions that align with Company priorities
Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team
Creates short- and long-term strategies to achieve personal metrics and performance goals
Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity
Represents Coach as a brand ambassador
Demonstrates Coach’s Selling and Service expectations at all times
Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers
Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style
Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and knowledge of competition
Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value
Remains aware and is clearly able to communicate current pricing and promotional strategy to customers
Discusses product features and builds the sale by leveraging cross-selling skills
Cross-sells and encourages beneficial product add-ons that relate to the customer’s shopping needs
Sensitive to customers’ needs and tailors approach by reading cues
Attends to the unique and individual shopping needs of each customer
Works with multiple customers simultaneously and prioritizes as appropriate
Follows up with customers consistently and genuinely to influence/close the sale
Flexes personal selling techniques to contribute to overall store financial results
Builds lasting and loyal relationships with customers
Leverages Coach tools and technology to support relationship building and clienteling efforts
Creates enthusiasm and positivity for a shared vision and mission
Promotes and endorses a team selling environment
Fosters an environment of teamwork, trust and collaboration with internal and external customers
Remains solution oriented; is adaptable and flexible to changing business and store needs
Welcomes feedback and adapts behaviors as appropriate
Maintains a calm and professional demeanor at all times
Operations
Ensures all daily tasks are completed without negatively impacting service or Coach standards
Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner
Maintains a clean and tidy selling floor at all times
Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures
Replenishes inventory on sales floor as needed
Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor; maintains strong organizational standards as it relates to product in both stockroom and on the sales floor
Supports cash-wrap when needed to process purchases, returns, and exchanges
Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order, etc.
Prepares store by organizing functional areas, performing routine cleaning, maintaining strong organizational standards and visual merchandising expectations
Drive For Results: reliably exceeds goals; consistently among top performers; bottom-line oriented
Customer Focus: meets internal and external customer expectations; builds relationships and trust
Creativity: generates novel ideas and connections
Interpersonal Savvy: relates well to diverse people; builds rapport and diplomacy
Learning on The Fly: adapts quickly to new problems
Perseverance: pursues tasks with energy and determination
Dealing with Ambiguity: handles change and risk with composure
Additional Requirements
Experience: 1-3 years of previous sales experience, preferably in a luxury retail service environment. Knowledge of fashion trends and competition
Education: High school diploma or equivalent; college degree preferred
Technical: Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet); use of walkie talkie; read price and product release sheets
Physical: Ability to work at fast pace; communicate effectively; move about the sales floor and backroom; climbing, bending, kneeling as required; lift up to 25 pounds frequently and up to 50 pounds for shipments
Schedule: Flexible availability including nights, weekends, holidays, and high retail traffic days
Note: This document serves as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and relate to the requirements of the position. Decisions are made without regard to age, sex, sexual orientation, gender identity or expression, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other protected basis prohibited by law. Visit Coach at www.coach.com.
Our Competencies for All Employees
Courage : Provides direct and actionable feedback; addresses issues directly
Creativity : Generates new ideas; adds value in brainstorming
Customer Focus : Prioritizes customer needs and builds trust
Dealing with Ambiguity : Handles change and uncertainty well
Drive for Results : Exceeds goals and pushes for results
Interpersonal Savvy : Builds constructive relationships with diplomacy
Learning on the Fly : Learns quickly; embraces change
Our Competencies for All People Managers
Strategic Agility : Sees ahead; articulates plans and visions
Developing Direct Reports and Others : Provides development opportunities and plans
Building Effective Teams : Fosters morale and belonging; shares wins
Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and relate to the requirements of the position. These decisions are made without regard to any protected characteristic. Visit www.coach.com.
Americans with Disabilities Act (ADA)
Tapestry, Inc. will provide reasonable accommodation for disabilities or religious beliefs. If accommodation is required to complete the application process, contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com
Work Setup
BASE PAY RANGE
$15.00 to $19.50 per hour General Description of Benefits: Health benefits (medical, dental, vision), life and disability insurance; 401(k) plan; paid time off for wellness and vacations. For more information please refer to U.S Store Compensation & Benefits
Nearest Major Market: Worcester
Job Segment: Retail Sales, Brand Ambassador, Temporary, Retail
#J-18808-Ljbffr