Tapestry, Inc.
Dadeland Temporary Sales Associate
Coach Miami, FL, US Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. The Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building on-going customer relationships through a personalized experience, and leaving a positive, lasting impression. Responsibilities
Understands organizational objectives and makes decisions that align with Company priorities Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team Creates short- and long-term strategies to achieve personal metrics and performance goals Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity Represents Coach as a brand ambassador Demonstrates Coach’s Selling and Service expectations at all times Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value Remains aware and is clearly able to communicate current pricing and promotional strategy to customers Discusses product features and builds the sale by leveraging cross-selling skills and abilities Cross-sells and encourages beneficial product add-ons that relate to the customer’s shopping needs Sensitive to customers’ needs and tailors approach by reading cues Attends to the unique and individual shopping needs of each customer Works with multiple customers simultaneously and breaks away as appropriate Follows up with customers consistently and genuinely to influence/close the sale Flexes personal selling techniques to contribute to overall store financial results Builds lasting and loyal relationships with customers Leverages Coach’s tools and technology to support relationship building and clienteling efforts Creates enthusiasm and positivity for a shared vision and mission Promotes and endorses a team selling environment Fosters an environment of teamwork, trust and collaboration with internal and external customers Remains solution oriented; is adaptable and flexible to changing business and store needs Welcomes feedback and adapts behaviors as appropriate Maintains a calm and professional demeanor at all times Operations
Ensures all daily tasks are completed without negatively impacting service or Coach standards Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner Maintains a clean and tidy selling floor at all times Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures Replenishes inventory on sales floor as needed Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintains strong organizational standards as it relates to product both in the stockroom and on the sales floor Supports cash-wrap when needed to process purchases, returns, and exchanges Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order etc. Assists in preparing the store by organizing functional areas, performing routine cleaning, maintaining strong organizational standards and visual merchandising expectations Drive For Results: can be counted on to exceed goals and is consistently a top performer Customer Focus: dedicated to meeting the expectations and requirements of internal and external customers Creativity: contributes new and unique ideas Interpersonal Savvy: relates well to all kinds of people and builds constructive relationships Learning on The Fly: learns quickly when facing new problems and is open to change Perseverance: pursues tasks with energy and determination Dealing with Ambiguity: handles change and uncertainty effectively Additional Requirements
Experience: 1-3 years of previous sales experience, preferably in a luxury retail service environment. Knowledge of fashion trends and competition in the marketplace. Education: High school diploma or equivalent; college degree preferred. Technical: Knowledge of cash register systems, basic computer skills (including iPad/laptop, Mobile POS and Internet), walkie talkie, read price and product release sheets. Physical: Ability to work at fast pace; communicate effectively; maneuver the sales floor, shelves, and stock room; climbing, bending, and kneeling required; ability to frequently lift and carry up to 25 pounds and up to 50 pounds for shipments/transfers Schedule: Flexible schedule including nights, weekends, and holidays with high retail traffic Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements. Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com. Our Competencies for All Employees Courage : Provides current, direct, complete, and actionable feedback; addresses issues directly Creativity : Generates new and unique ideas Customer Focus : Commit to meeting customer expectations and building trust Dealing with Ambiguity : Manages change and uncertainty Drive for Results : Strives to exceed goals Interpersonal Savvy : Builds constructive relationships Learning on the Fly : Learns quickly and adapts Our Competencies for All People Managers Strategic Agility : Anticipates future trends and develops plans Developing Direct Reports and Others : Provides development opportunities Building Effective Teams : Fosters teamwork and belonging Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and are made without regard to legally protected characteristics. Visit Coach at www.coach.com. General Description of All Benefits: Our company offers health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees can enroll in the 401(k) plan and take paid time off for wellness needs and vacations. For additional information about benefits, see the U.S Store Compensation & Benefits page. General Description of Other Compensation: Eligible employees will receive discounts on certain products and incentive compensation. Nearest Major Market:
Miami Job Segment:
Retail Sales, Outside Sales, Brand Ambassador, Merchandising, Asset Protection, Retail, Sales, Marketing
#J-18808-Ljbffr
Coach Miami, FL, US Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. The Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building on-going customer relationships through a personalized experience, and leaving a positive, lasting impression. Responsibilities
Understands organizational objectives and makes decisions that align with Company priorities Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team Creates short- and long-term strategies to achieve personal metrics and performance goals Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity Represents Coach as a brand ambassador Demonstrates Coach’s Selling and Service expectations at all times Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value Remains aware and is clearly able to communicate current pricing and promotional strategy to customers Discusses product features and builds the sale by leveraging cross-selling skills and abilities Cross-sells and encourages beneficial product add-ons that relate to the customer’s shopping needs Sensitive to customers’ needs and tailors approach by reading cues Attends to the unique and individual shopping needs of each customer Works with multiple customers simultaneously and breaks away as appropriate Follows up with customers consistently and genuinely to influence/close the sale Flexes personal selling techniques to contribute to overall store financial results Builds lasting and loyal relationships with customers Leverages Coach’s tools and technology to support relationship building and clienteling efforts Creates enthusiasm and positivity for a shared vision and mission Promotes and endorses a team selling environment Fosters an environment of teamwork, trust and collaboration with internal and external customers Remains solution oriented; is adaptable and flexible to changing business and store needs Welcomes feedback and adapts behaviors as appropriate Maintains a calm and professional demeanor at all times Operations
Ensures all daily tasks are completed without negatively impacting service or Coach standards Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner Maintains a clean and tidy selling floor at all times Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures Replenishes inventory on sales floor as needed Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintains strong organizational standards as it relates to product both in the stockroom and on the sales floor Supports cash-wrap when needed to process purchases, returns, and exchanges Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order etc. Assists in preparing the store by organizing functional areas, performing routine cleaning, maintaining strong organizational standards and visual merchandising expectations Drive For Results: can be counted on to exceed goals and is consistently a top performer Customer Focus: dedicated to meeting the expectations and requirements of internal and external customers Creativity: contributes new and unique ideas Interpersonal Savvy: relates well to all kinds of people and builds constructive relationships Learning on The Fly: learns quickly when facing new problems and is open to change Perseverance: pursues tasks with energy and determination Dealing with Ambiguity: handles change and uncertainty effectively Additional Requirements
Experience: 1-3 years of previous sales experience, preferably in a luxury retail service environment. Knowledge of fashion trends and competition in the marketplace. Education: High school diploma or equivalent; college degree preferred. Technical: Knowledge of cash register systems, basic computer skills (including iPad/laptop, Mobile POS and Internet), walkie talkie, read price and product release sheets. Physical: Ability to work at fast pace; communicate effectively; maneuver the sales floor, shelves, and stock room; climbing, bending, and kneeling required; ability to frequently lift and carry up to 25 pounds and up to 50 pounds for shipments/transfers Schedule: Flexible schedule including nights, weekends, and holidays with high retail traffic Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements. Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com. Our Competencies for All Employees Courage : Provides current, direct, complete, and actionable feedback; addresses issues directly Creativity : Generates new and unique ideas Customer Focus : Commit to meeting customer expectations and building trust Dealing with Ambiguity : Manages change and uncertainty Drive for Results : Strives to exceed goals Interpersonal Savvy : Builds constructive relationships Learning on the Fly : Learns quickly and adapts Our Competencies for All People Managers Strategic Agility : Anticipates future trends and develops plans Developing Direct Reports and Others : Provides development opportunities Building Effective Teams : Fosters teamwork and belonging Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and are made without regard to legally protected characteristics. Visit Coach at www.coach.com. General Description of All Benefits: Our company offers health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees can enroll in the 401(k) plan and take paid time off for wellness needs and vacations. For additional information about benefits, see the U.S Store Compensation & Benefits page. General Description of Other Compensation: Eligible employees will receive discounts on certain products and incentive compensation. Nearest Major Market:
Miami Job Segment:
Retail Sales, Outside Sales, Brand Ambassador, Merchandising, Asset Protection, Retail, Sales, Marketing
#J-18808-Ljbffr