Interplace, Inc.
Position Summary:
Duties include but not limited to: Provide customer service, order processing, sales support, and inventory control for numerous customers; purchase from numerous domestic and International vendors; price negotiation with domestic vendors; expediting.
Essential Functions: Process orders and manage inventory for assigned customers – daily duties include but not limited to: • data entry of sales orders • procure parts based on customer requirements • PO receipts • Generate shipment paperwork (pick list, packing slip) Source inventory components / as needed Negotiate pricing with vendors based on contact pricing / as needed Correspond with domestic and International vendors re: PO’s – expediting, pricing and delivery / daily Coordinate shipping arrangements w/customers, vendors and freight forwarders to meet delivery requirements / daily or as needed Communicate with customers on order status or related concerns / daily or as needed Utilize EDI functions / as needed Prepare domestic or International shipping documents / as needed Process invoices for customer shipments / daily or as needed Process file maintenance on customers and parts / as needed Prepare quotations / as needed Investigate and resolve inventory discrepancies for assigned customers / monthly or as needed Assist Accounting Department in resolving various problems with customers’ accounts / as needed Assist in answering Company phone calls / daily Ship parts via FEDEX, UPS or other method / as needed Interact with customers, vendors, co-workers, management, and others / daily Supplemental Functions: Process returns / as needed Visit customers and local vendors with Sales Manager / as needed Assist in training for new employees / as needed Assist in physical inventory / 2 times per year Assist in pulling files for mid-year and year-end audits / 2 times per year Write/revise ISO procedures and work instructions / as needed Assist in processing of damage claims from customers and resolve with vendors / as needed Other duties or special projects as assigned by Management / as needed
General Qualifications: (Note: Some positions may be bi-lingual English/Spanish) High School Diploma or GED Ability to communicate (orally and in writing) in a professional and concise manner when dealing with employees, customers, vendors and Company contacts Minimum five years experience in any of the following: Purchasing, Customer Service, Inside Sales, Inventory Control Competent computer skills required to perform the essential functions of the position, including proficiency in Word, Excel, Outlook, Internet, and ability to become proficient in company information system Ability to type a minimum of 45 WPM Physical ability to lift packages of up to 30 lbs. Sales Coordinator II – Page 2
Competencies: To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of the position. Organized Attention to detail / accuracy Ability to multi-task Self motivated Ability to manage time with little or no supervision Ability to prioritize and meet work deadlines Good customer service and follow-up skills Possess a teamwork spirit Ability to independently research, analyze, and resolve problems Maintain a professional and positive attitude and demeanor (whether working alone or with a team/group) Ability to get along well with others Maintain an Excellent work ethic (includes attendance, dependability)
Physical Qualifications: While performing the duties of this job, the employee is required to do detailed work using arms, hands and fingers to manipulate the required office equipment (desktop or laptop computer, and other office machines or equipment) The employee intermittently is required to sit, stand, walk, stoop, bend and reach throughout the day Good eye-hand coordination and manual dexterity is needed Specific vision abilities include close and far vision, peripheral vision, depth perception, and ability to adjust focus Specific hearing abilities include the ability to hear participants in daily telephone and/or conference calls, as well as daily interaction with co-workers Specific speaking abilities include the ability to respond in daily telephone and/or conference calls, as well as daily interaction with co-workers Ability to spend 80% of time sitting, speaking, listening Ability to spend 30% of time standing, walking, bending, crouching, kneeling, feeling, fingering, grasping Ability to spend 10% of time reaching with hands and arms, climbing, lifting, pushing Ability to spend 85% of time looking at computer or CRT Ability to lift 30 lbs
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Essential Functions: Process orders and manage inventory for assigned customers – daily duties include but not limited to: • data entry of sales orders • procure parts based on customer requirements • PO receipts • Generate shipment paperwork (pick list, packing slip) Source inventory components / as needed Negotiate pricing with vendors based on contact pricing / as needed Correspond with domestic and International vendors re: PO’s – expediting, pricing and delivery / daily Coordinate shipping arrangements w/customers, vendors and freight forwarders to meet delivery requirements / daily or as needed Communicate with customers on order status or related concerns / daily or as needed Utilize EDI functions / as needed Prepare domestic or International shipping documents / as needed Process invoices for customer shipments / daily or as needed Process file maintenance on customers and parts / as needed Prepare quotations / as needed Investigate and resolve inventory discrepancies for assigned customers / monthly or as needed Assist Accounting Department in resolving various problems with customers’ accounts / as needed Assist in answering Company phone calls / daily Ship parts via FEDEX, UPS or other method / as needed Interact with customers, vendors, co-workers, management, and others / daily Supplemental Functions: Process returns / as needed Visit customers and local vendors with Sales Manager / as needed Assist in training for new employees / as needed Assist in physical inventory / 2 times per year Assist in pulling files for mid-year and year-end audits / 2 times per year Write/revise ISO procedures and work instructions / as needed Assist in processing of damage claims from customers and resolve with vendors / as needed Other duties or special projects as assigned by Management / as needed
General Qualifications: (Note: Some positions may be bi-lingual English/Spanish) High School Diploma or GED Ability to communicate (orally and in writing) in a professional and concise manner when dealing with employees, customers, vendors and Company contacts Minimum five years experience in any of the following: Purchasing, Customer Service, Inside Sales, Inventory Control Competent computer skills required to perform the essential functions of the position, including proficiency in Word, Excel, Outlook, Internet, and ability to become proficient in company information system Ability to type a minimum of 45 WPM Physical ability to lift packages of up to 30 lbs. Sales Coordinator II – Page 2
Competencies: To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of the position. Organized Attention to detail / accuracy Ability to multi-task Self motivated Ability to manage time with little or no supervision Ability to prioritize and meet work deadlines Good customer service and follow-up skills Possess a teamwork spirit Ability to independently research, analyze, and resolve problems Maintain a professional and positive attitude and demeanor (whether working alone or with a team/group) Ability to get along well with others Maintain an Excellent work ethic (includes attendance, dependability)
Physical Qualifications: While performing the duties of this job, the employee is required to do detailed work using arms, hands and fingers to manipulate the required office equipment (desktop or laptop computer, and other office machines or equipment) The employee intermittently is required to sit, stand, walk, stoop, bend and reach throughout the day Good eye-hand coordination and manual dexterity is needed Specific vision abilities include close and far vision, peripheral vision, depth perception, and ability to adjust focus Specific hearing abilities include the ability to hear participants in daily telephone and/or conference calls, as well as daily interaction with co-workers Specific speaking abilities include the ability to respond in daily telephone and/or conference calls, as well as daily interaction with co-workers Ability to spend 80% of time sitting, speaking, listening Ability to spend 30% of time standing, walking, bending, crouching, kneeling, feeling, fingering, grasping Ability to spend 10% of time reaching with hands and arms, climbing, lifting, pushing Ability to spend 85% of time looking at computer or CRT Ability to lift 30 lbs
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