City of New York
STAFF ANALYST
City of New York Applicants must be serving permanently in the title of Staff Analyst, or be reachable on the Civil Service list, Exam #3116, or be eligible under the 55a program. Please indicate this on your resume or cover letter. Location
34-02 Queens Blvd., LIC, NY 11101 Hours / Shift
35 Hours / Monday – Friday / 9:00 a.m. – 5:00 p.m. Responsibilities
Investigate chargeback inquiries and customer disputes related to credit card transactions from various parking sources (meters, ParkNYC, and garages). Review all available databases and gather supporting documents for chargeback disputes, selecting relevant information based on the claim type and dispute code, and submit chargeback packets accurately and on time. Develop and maintain chargeback summary and chip liability logs, and prepare monthly reports on all processed chargebacks and EMV chip liability chargebacks. Log all chargebacks and EMV chip liability chargebacks in separate log sheets, ensuring data accuracy and submitting logs to the supervisor on time. Research and respond to AMEX chargebacks, maintaining a log of current cases and chargeback statuses for supervisor tracking. Conduct thorough research on AMEX chargebacks using available databases, respond and submit chargebacks promptly through the AMEX database, and complete and submit the AMEX chargeback worksheet monthly. Generate written correspondence to accompany chargeback packets. Draft letters clearly explaining the reason for challenging the dispute and providing evidence to support reversing the chargeback, including accurate transaction and account details for each customer. Review accounts for fraudulent transactions or activity, focusing on accounts requesting closure. Thoroughly review all accounts to detect fraudulent activities and ensure refunds are accurate. Minimum Qualifications
A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies, or a Juris Doctor degree; or a baccalaureate degree with at least two years of satisfying full‑time professional experience in budget administration, accounting, economic or financial administration, fiscal or economic research, management or methods analysis, operations research, personnel or public administration, or related areas; or an associate degree with at least four years of satisfying full‑time professional experience; or a high school diploma with at least six years of satisfying full‑time professional experience. College education may be substituted for professional experience at the rate of 30 semester credits per year of experience. All candidates must have a high school diploma. Preferred Skills
Understands the importance of following policies and procedures. Proficiency in Microsoft Excel, Word, and Access. Excellent verbal and written communication skills. Ability to multi‑task and respond quickly to issues. Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for two continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. Determine eligibility at the time of interview. Equal Employment Opportunity Statement
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or characteristic, including but not limited to sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. How to Apply
All resumes are to be submitted electronically using the City’s Career portal: https://www.nyc.gov/careers/search. Current employees may apply via Employee Self Service at https://hrb.nycaps.nycnet. Please search for JOB ID#: 719087. No phone calls, faxes, or personal inquiries are permitted. Only applicants under consideration will be contacted. Salary
$60,549.00 – $82,435.00
#J-18808-Ljbffr
City of New York Applicants must be serving permanently in the title of Staff Analyst, or be reachable on the Civil Service list, Exam #3116, or be eligible under the 55a program. Please indicate this on your resume or cover letter. Location
34-02 Queens Blvd., LIC, NY 11101 Hours / Shift
35 Hours / Monday – Friday / 9:00 a.m. – 5:00 p.m. Responsibilities
Investigate chargeback inquiries and customer disputes related to credit card transactions from various parking sources (meters, ParkNYC, and garages). Review all available databases and gather supporting documents for chargeback disputes, selecting relevant information based on the claim type and dispute code, and submit chargeback packets accurately and on time. Develop and maintain chargeback summary and chip liability logs, and prepare monthly reports on all processed chargebacks and EMV chip liability chargebacks. Log all chargebacks and EMV chip liability chargebacks in separate log sheets, ensuring data accuracy and submitting logs to the supervisor on time. Research and respond to AMEX chargebacks, maintaining a log of current cases and chargeback statuses for supervisor tracking. Conduct thorough research on AMEX chargebacks using available databases, respond and submit chargebacks promptly through the AMEX database, and complete and submit the AMEX chargeback worksheet monthly. Generate written correspondence to accompany chargeback packets. Draft letters clearly explaining the reason for challenging the dispute and providing evidence to support reversing the chargeback, including accurate transaction and account details for each customer. Review accounts for fraudulent transactions or activity, focusing on accounts requesting closure. Thoroughly review all accounts to detect fraudulent activities and ensure refunds are accurate. Minimum Qualifications
A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies, or a Juris Doctor degree; or a baccalaureate degree with at least two years of satisfying full‑time professional experience in budget administration, accounting, economic or financial administration, fiscal or economic research, management or methods analysis, operations research, personnel or public administration, or related areas; or an associate degree with at least four years of satisfying full‑time professional experience; or a high school diploma with at least six years of satisfying full‑time professional experience. College education may be substituted for professional experience at the rate of 30 semester credits per year of experience. All candidates must have a high school diploma. Preferred Skills
Understands the importance of following policies and procedures. Proficiency in Microsoft Excel, Word, and Access. Excellent verbal and written communication skills. Ability to multi‑task and respond quickly to issues. Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for two continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. Determine eligibility at the time of interview. Equal Employment Opportunity Statement
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or characteristic, including but not limited to sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. How to Apply
All resumes are to be submitted electronically using the City’s Career portal: https://www.nyc.gov/careers/search. Current employees may apply via Employee Self Service at https://hrb.nycaps.nycnet. Please search for JOB ID#: 719087. No phone calls, faxes, or personal inquiries are permitted. Only applicants under consideration will be contacted. Salary
$60,549.00 – $82,435.00
#J-18808-Ljbffr