Createensemble
JOB DESCRIPTION – Chargeback AnalystLocation: Work from home - Texas, Arizona, FloridaDivision: TicketmasterLine Manager: KC CavenderContract Terms: Full Time
Job Responsibility
Examine submitted evidence and cases using acquirer/systems dispute resolution guidelines to assess the viability of claims and potential recovery.Handle incoming chargebacks, claims, and retrieval requests, providing compelling and thorough documentation for all card brands.Conduct research and resolve disputed charges efficiently, meeting required timeframes and guidelines with minimal follow up.Review and analyze sales data and documentation to determine the legitimacy of disputes, recommending resolutions such as refunds or manual charges.Monitor chargeback and dispute trends, providing regular reports to management with key metrics, insights, and actionable recommendations.Utilize internal and external tools effectively for payment processing, investigation, and dispute management.Communicate with customers, fans, and financial institutions to gather information and documentation related to disputes, maintaining accurate records.Resolve issues in compliance with approved policies and procedures while safeguarding sensitive information.Collaborate with internal teams including customer support, finance, and compliance to support comprehensive chargeback investigations.Develop and implement strategies to minimize future chargebacks and disputes, identifying process improvements and preventative measures across payment and sales operations. Job Requirements
Minimum of 2 years of experience in chargebacks, fraud prevention, or payments.Strong knowledge of credit card chargeback processes, bank regulations, and card brand rules.Experience handling international transactions and working with multiple payment processors.Excellent analytical, organizational, and problem-solving skills.Ability to manage multiple priorities and meet deadlines with minimal supervision.Strong written and verbal communication skills, with the ability to clearly convey complex information.Ability to work effectively in a remote environment.Proficiency with dispute management systems and payment platforms is preferred.Demonstrated ability to identify trends and implement process improvements.Strong collaboration skills with experience working cross-functionally across teams. What do you think about this opportunity? #J-18808-Ljbffr
Examine submitted evidence and cases using acquirer/systems dispute resolution guidelines to assess the viability of claims and potential recovery.Handle incoming chargebacks, claims, and retrieval requests, providing compelling and thorough documentation for all card brands.Conduct research and resolve disputed charges efficiently, meeting required timeframes and guidelines with minimal follow up.Review and analyze sales data and documentation to determine the legitimacy of disputes, recommending resolutions such as refunds or manual charges.Monitor chargeback and dispute trends, providing regular reports to management with key metrics, insights, and actionable recommendations.Utilize internal and external tools effectively for payment processing, investigation, and dispute management.Communicate with customers, fans, and financial institutions to gather information and documentation related to disputes, maintaining accurate records.Resolve issues in compliance with approved policies and procedures while safeguarding sensitive information.Collaborate with internal teams including customer support, finance, and compliance to support comprehensive chargeback investigations.Develop and implement strategies to minimize future chargebacks and disputes, identifying process improvements and preventative measures across payment and sales operations. Job Requirements
Minimum of 2 years of experience in chargebacks, fraud prevention, or payments.Strong knowledge of credit card chargeback processes, bank regulations, and card brand rules.Experience handling international transactions and working with multiple payment processors.Excellent analytical, organizational, and problem-solving skills.Ability to manage multiple priorities and meet deadlines with minimal supervision.Strong written and verbal communication skills, with the ability to clearly convey complex information.Ability to work effectively in a remote environment.Proficiency with dispute management systems and payment platforms is preferred.Demonstrated ability to identify trends and implement process improvements.Strong collaboration skills with experience working cross-functionally across teams. What do you think about this opportunity? #J-18808-Ljbffr