Whatnot
Strategy & Operations (Senior) Manager, Commerce
Whatnot, Phoenix, Arizona, United States, 85003
Overview
Strategy & Operations (Senior) Manager, Commerce — Whatnot
Join to apply for the Strategy & Operations (Senior) Manager, Commerce role at Whatnot
Base pay range $160,000.00 / yr - $245,000.00 / yr
Role The Commerce Strategy & Operations team rolls up into the VP of Commerce and drives business decisions across post-purchase operations, logistics, payments, user experience, trust and fraud. In this role you will :
Develop and implement commerce strategies that drive margin optimization and / or growth across the post-purchase experience
Manage cross-functional commerce projects in close partnership with the product and engineering teams
Identify inefficiencies in processes and implement improvements to enhance productivity / reduce costs
Analyze commerce data to provide insights and recommendations
Negotiate contracts and manage vendor performance to ensure quality and cost-effectiveness
Team members in this role are required to be within commuting distance of our New York, NY, Los Angeles, CA, or San Francisco, CA hubs.
You About
Curious about who thrives at Whatnot? We've found that low ego, a growth mindset, and leaning into action and high impact goes a long way here. As our next Commerce Strategy & Operations Manager you should have 7+ years of experience in strategy and operations roles (e.g. consulting, finance, GM, Operations), plus :
Bachelor's degree in Business Administration, Operations Management, or a related field; MBA preferred
Excellent project management skills, with the ability to handle multiple projects simultaneously
Strong understanding of commerce operations and process optimization
Proficient in data analysis and reporting tools
Exceptional leadership and team management skills
Strong communication and interpersonal skills
Ability to think strategically and execute methodically
Experience with SQL and analytics tools like Looker, Sigma, Hex
Benefits
Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
All Whatnauts are expected to develop a deep understanding of our product. We’re passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
Parental Leave
16 weeks of paid parental leave + one month gradual return to work
Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law.
Compensation Range : $160K - $245K
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Sales and Business Development
Industries
Technology, Information and Internet
J-18808-Ljbffr
#J-18808-Ljbffr
Join to apply for the Strategy & Operations (Senior) Manager, Commerce role at Whatnot
Base pay range $160,000.00 / yr - $245,000.00 / yr
Role The Commerce Strategy & Operations team rolls up into the VP of Commerce and drives business decisions across post-purchase operations, logistics, payments, user experience, trust and fraud. In this role you will :
Develop and implement commerce strategies that drive margin optimization and / or growth across the post-purchase experience
Manage cross-functional commerce projects in close partnership with the product and engineering teams
Identify inefficiencies in processes and implement improvements to enhance productivity / reduce costs
Analyze commerce data to provide insights and recommendations
Negotiate contracts and manage vendor performance to ensure quality and cost-effectiveness
Team members in this role are required to be within commuting distance of our New York, NY, Los Angeles, CA, or San Francisco, CA hubs.
You About
Curious about who thrives at Whatnot? We've found that low ego, a growth mindset, and leaning into action and high impact goes a long way here. As our next Commerce Strategy & Operations Manager you should have 7+ years of experience in strategy and operations roles (e.g. consulting, finance, GM, Operations), plus :
Bachelor's degree in Business Administration, Operations Management, or a related field; MBA preferred
Excellent project management skills, with the ability to handle multiple projects simultaneously
Strong understanding of commerce operations and process optimization
Proficient in data analysis and reporting tools
Exceptional leadership and team management skills
Strong communication and interpersonal skills
Ability to think strategically and execute methodically
Experience with SQL and analytics tools like Looker, Sigma, Hex
Benefits
Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
All Whatnauts are expected to develop a deep understanding of our product. We’re passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
Parental Leave
16 weeks of paid parental leave + one month gradual return to work
Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law.
Compensation Range : $160K - $245K
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Sales and Business Development
Industries
Technology, Information and Internet
J-18808-Ljbffr
#J-18808-Ljbffr