Whatnot
Strategy & Operations (Senior) Manager, Commerce
Whatnot, Los Angeles, California, United States, 90079
Overview
Strategy & Operations (Senior) Manager, Commerce at Whatnot. This role reports into the Commerce Strategy & Operations team and drives business decisions across post-purchase operations, logistics, payments, user experience, trust and fraud. Base pay range: $160,000.00/yr - $245,000.00/yr Responsibilities
Develop and implement commerce strategies that drive margin optimization and/or growth across the post-purchase experience Manage cross-functional commerce projects in close partnership with the product and engineering teams Identify inefficiencies in processes and implement improvements to enhance productivity and reduce costs Analyze commerce data to provide insights and recommendations Negotiate contracts and manage vendor performance to ensure quality and cost-effectiveness Qualifications
7+ years of experience in strategy and operations roles (e.g., consulting, finance, GM, Operations) Bachelor’s degree in Business Administration, Operations Management, or a related field; MBA preferred Excellent project management skills with the ability to handle multiple projects simultaneously Strong understanding of commerce operations and process optimization Proficient in data analysis and reporting tools Exceptional leadership and team management skills Strong communication and interpersonal skills Ability to think strategically and execute methodically Experience with SQL and analytics tools like Looker, Sigma, Hex Location
Team members in this role are required to be within commuting distance of our New York, NY, Los Angeles, CA, or San Francisco, CA hubs. Benefits
Generous Holiday and Time off Policy Health Insurance options including Medical, Dental, Vision Work From Home Support Home office setup allowance Monthly allowance for cell phone and internet Care benefits Monthly allowance for wellness Annual allowance towards Childcare Lifetime benefit for family planning, such as adoption or fertility expenses Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally Monthly allowance to dogfood the app All Whatnauts are expected to develop a deep understanding of our product. We’re passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!). Parental Leave 16 weeks of paid parental leave + one month gradual return to work Equal Opportunity
Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
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Strategy & Operations (Senior) Manager, Commerce at Whatnot. This role reports into the Commerce Strategy & Operations team and drives business decisions across post-purchase operations, logistics, payments, user experience, trust and fraud. Base pay range: $160,000.00/yr - $245,000.00/yr Responsibilities
Develop and implement commerce strategies that drive margin optimization and/or growth across the post-purchase experience Manage cross-functional commerce projects in close partnership with the product and engineering teams Identify inefficiencies in processes and implement improvements to enhance productivity and reduce costs Analyze commerce data to provide insights and recommendations Negotiate contracts and manage vendor performance to ensure quality and cost-effectiveness Qualifications
7+ years of experience in strategy and operations roles (e.g., consulting, finance, GM, Operations) Bachelor’s degree in Business Administration, Operations Management, or a related field; MBA preferred Excellent project management skills with the ability to handle multiple projects simultaneously Strong understanding of commerce operations and process optimization Proficient in data analysis and reporting tools Exceptional leadership and team management skills Strong communication and interpersonal skills Ability to think strategically and execute methodically Experience with SQL and analytics tools like Looker, Sigma, Hex Location
Team members in this role are required to be within commuting distance of our New York, NY, Los Angeles, CA, or San Francisco, CA hubs. Benefits
Generous Holiday and Time off Policy Health Insurance options including Medical, Dental, Vision Work From Home Support Home office setup allowance Monthly allowance for cell phone and internet Care benefits Monthly allowance for wellness Annual allowance towards Childcare Lifetime benefit for family planning, such as adoption or fertility expenses Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally Monthly allowance to dogfood the app All Whatnauts are expected to develop a deep understanding of our product. We’re passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!). Parental Leave 16 weeks of paid parental leave + one month gradual return to work Equal Opportunity
Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
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