Smith+Nephew
Pressure Injury Prevention Customer Success Specialist (Houston / Houston/Shreve
Smith+Nephew, Dallas, Texas, United States, 75215
Pressure Injury Prevention Customer Success Specialist (Houston / Dallas)
Join to apply for the
Pressure Injury Prevention Customer Success Specialist (Houston / Dallas)
role at
Smith+Nephew .
What will you be doing?
Drive adoption, optimization, and expansion of the LEAF technology platform across assigned accounts.
Lead initial customer training and Go-Live events, including change management.
Provide ongoing clinical education, support, and ensure high utilization of LEAF; conduct monthly data reviews and initiatives like Turn Academy.
Serve as front-line clinical support for high-value LEAF customers; onboard new accounts within IDNs with LEAF Sales Specialists (LSS) and Clinical Resource Specialists (CRS).
Train and educate clinical staff on product features, best practices, and workflow integration; troubleshoot issues on-site or remotely.
Develop partnerships with clinical teams, skin and pressure injury prevention teams, and quality departments.
Leverage LEAF reports to deliver actionable insights, support Quarterly Business Reviews, and identify workflow enhancements.
Identify opportunities to integrate LEAF with electronic health records (EHRs) and other healthcare technologies.
Identify expansion opportunities within current accounts and qualify new leads based on clinical insights.
Contribute to strategic account planning with feedback on user behavior, trends, and customer insights.
What will you need to be successful?
Strong clinical foundation; ideally Registered Nurse; bachelor’s degree preferred.
At least three years of clinical experience; prior exposure to clinical technology platforms desirable.
Solid understanding of hospital turning and repositioning protocols to support workflow integration and adoption of the LEAF platform.
Strong data analytics skills and ability to extract actionable insights.
Confident presenting, training, and communicating with diverse clinical teams.
Willingness to travel up to 50% to support accounts across multiple regions.
Self-starter mindset, collaborative and team-oriented approach, and passion for innovation and patient care.
You. Unlimited.
We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.
Benefits
Inclusion and Belonging: committed to welcoming, celebrating, and thriving on inclusion and belonging.
Your Future: 401k Matching Program, 401k Plus Program, Discounted Stock Options, Tuition Reimbursement
Work/Life Balance: Flexible time off, paid holidays, flex holidays, paid community service day
Your Wellbeing: Medical, Dental, Vision, Health Savings Account (employer contribution), EAP, Parental Leave, Fertility/Adoption assistance
Training: Hands-on, team-customized, mentorship
Extra Perks: Discounts on fitness clubs, travel, and more
Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
Stay connected by joining our Talent Community. We’re more than just a company — we’re a community. Follow us on LinkedIn and explore our Glassdoor profile for more insights.
#J-18808-Ljbffr
Pressure Injury Prevention Customer Success Specialist (Houston / Dallas)
role at
Smith+Nephew .
What will you be doing?
Drive adoption, optimization, and expansion of the LEAF technology platform across assigned accounts.
Lead initial customer training and Go-Live events, including change management.
Provide ongoing clinical education, support, and ensure high utilization of LEAF; conduct monthly data reviews and initiatives like Turn Academy.
Serve as front-line clinical support for high-value LEAF customers; onboard new accounts within IDNs with LEAF Sales Specialists (LSS) and Clinical Resource Specialists (CRS).
Train and educate clinical staff on product features, best practices, and workflow integration; troubleshoot issues on-site or remotely.
Develop partnerships with clinical teams, skin and pressure injury prevention teams, and quality departments.
Leverage LEAF reports to deliver actionable insights, support Quarterly Business Reviews, and identify workflow enhancements.
Identify opportunities to integrate LEAF with electronic health records (EHRs) and other healthcare technologies.
Identify expansion opportunities within current accounts and qualify new leads based on clinical insights.
Contribute to strategic account planning with feedback on user behavior, trends, and customer insights.
What will you need to be successful?
Strong clinical foundation; ideally Registered Nurse; bachelor’s degree preferred.
At least three years of clinical experience; prior exposure to clinical technology platforms desirable.
Solid understanding of hospital turning and repositioning protocols to support workflow integration and adoption of the LEAF platform.
Strong data analytics skills and ability to extract actionable insights.
Confident presenting, training, and communicating with diverse clinical teams.
Willingness to travel up to 50% to support accounts across multiple regions.
Self-starter mindset, collaborative and team-oriented approach, and passion for innovation and patient care.
You. Unlimited.
We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.
Benefits
Inclusion and Belonging: committed to welcoming, celebrating, and thriving on inclusion and belonging.
Your Future: 401k Matching Program, 401k Plus Program, Discounted Stock Options, Tuition Reimbursement
Work/Life Balance: Flexible time off, paid holidays, flex holidays, paid community service day
Your Wellbeing: Medical, Dental, Vision, Health Savings Account (employer contribution), EAP, Parental Leave, Fertility/Adoption assistance
Training: Hands-on, team-customized, mentorship
Extra Perks: Discounts on fitness clubs, travel, and more
Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
Stay connected by joining our Talent Community. We’re more than just a company — we’re a community. Follow us on LinkedIn and explore our Glassdoor profile for more insights.
#J-18808-Ljbffr