The Home Depot
PRO Inside Sales Support Rep - PSR - Dallas, TX
The Home Depot, Dallas, Texas, United States, 75215
Overview
Join to apply for the
PRO Inside Sales Support Rep - Dallas, TX
role at
The Home Depot This range is provided by The Home Depot. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$24.00/hr - $28.00/hr Position Purpose
The Inside Sales Support Representative (ISSR) is responsible for supporting growth of managed account portfolios with Outside Sales Representatives. The ISSR will work together with their Outside Sales partners, providing consultative support and maintaining strong account relationships. The ISSR provides personalized service and solutions through timely and complete quotes and sales orders, issue resolution and post-sale follow-up, and overall execution throughout of the project cycle. This position requires a high level of industry specific knowledge, exceptional organizational skills, and the ability to effectively use Customer Relationship Management (CRM) systems and telephony systems. The ISSR aids in the growth of the customer portfolio by developing sales support solutions to meet customer needs, achieve organizational goals and increase market share.
Key Responsibilities
50% - Support Outside Sales Portfolio Growth: Drives repeat business by providing excellent customer service, accurate and thorough quoting, sourcing, and overall project ownership. Completes assignments timely and efficiently. Supports Outside Sales partners to grow accounts through building strong relationships, both internal and external. Provides post-order follow up, reconciles issues or errors in a timely manner, and ensures all customer needs are met.
25% - Account Administration: Partners with vendors and cross-functional teams to assist with quoting, pricing, availability, and issue resolution for high volume project needs. Owns projects from end to end, ensuring the managed account customer is the focal point of the process.
25% - Issue Resolution: Assists the internal and external customer through the customer journey, handling issue resolution, after-sale follow up, invoice transmittal, and quote requests.
Direct Manager/Direct Reports
This position reports to Supervisor
This position has 0 direct reports
Travel Requirements
Typically requires overnight travel 5% to 20% of the time
Physical Requirements
Most of the time is spent sitting in a comfortable position with occasional movement; on rare occasions there may be a need to move or lift light articles.
Working Conditions
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications
Must be eighteen years of age or older
Must be legally permitted to work in the United States
Preferred Qualifications
Working knowledge of Microsoft Office Suite
Working knowledge of presentation software (e.g., Microsoft PowerPoint)
Demonstrated ability to collaborate and work effectively with cross-functional teams
Demonstrated project management skills
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
Excellent written and verbal communication skills
Previous customer service or retail sales experience; home improvement trades specific
Knowledge of local building codes; Home Improvement specific. Consultative and growth mindset, ability to respond quickly to customer needs, both internal and external
In-depth knowledge of retail systems, including: Showroom Point of Sale-Orange Pay, Order Up, My Custom Designs, Volume Pricing Program, Quote Center, Pro Xtra, Credit Services Center, and the Appliance Ordering System
Minimum Education
High school diploma and/or GED
Preferred Education
No additional education
Minimum Years Of Work Experience
1
Preferred Years Of Work Experience
2
Minimum Leadership Experience
None
Preferred Leadership Experience
1
Certifications
None
Competencies
Action Oriented
Business Insights
Collaborates
Communicates Effectively
Customer Focus
Drives Results
#J-18808-Ljbffr
Join to apply for the
PRO Inside Sales Support Rep - Dallas, TX
role at
The Home Depot This range is provided by The Home Depot. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$24.00/hr - $28.00/hr Position Purpose
The Inside Sales Support Representative (ISSR) is responsible for supporting growth of managed account portfolios with Outside Sales Representatives. The ISSR will work together with their Outside Sales partners, providing consultative support and maintaining strong account relationships. The ISSR provides personalized service and solutions through timely and complete quotes and sales orders, issue resolution and post-sale follow-up, and overall execution throughout of the project cycle. This position requires a high level of industry specific knowledge, exceptional organizational skills, and the ability to effectively use Customer Relationship Management (CRM) systems and telephony systems. The ISSR aids in the growth of the customer portfolio by developing sales support solutions to meet customer needs, achieve organizational goals and increase market share.
Key Responsibilities
50% - Support Outside Sales Portfolio Growth: Drives repeat business by providing excellent customer service, accurate and thorough quoting, sourcing, and overall project ownership. Completes assignments timely and efficiently. Supports Outside Sales partners to grow accounts through building strong relationships, both internal and external. Provides post-order follow up, reconciles issues or errors in a timely manner, and ensures all customer needs are met.
25% - Account Administration: Partners with vendors and cross-functional teams to assist with quoting, pricing, availability, and issue resolution for high volume project needs. Owns projects from end to end, ensuring the managed account customer is the focal point of the process.
25% - Issue Resolution: Assists the internal and external customer through the customer journey, handling issue resolution, after-sale follow up, invoice transmittal, and quote requests.
Direct Manager/Direct Reports
This position reports to Supervisor
This position has 0 direct reports
Travel Requirements
Typically requires overnight travel 5% to 20% of the time
Physical Requirements
Most of the time is spent sitting in a comfortable position with occasional movement; on rare occasions there may be a need to move or lift light articles.
Working Conditions
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications
Must be eighteen years of age or older
Must be legally permitted to work in the United States
Preferred Qualifications
Working knowledge of Microsoft Office Suite
Working knowledge of presentation software (e.g., Microsoft PowerPoint)
Demonstrated ability to collaborate and work effectively with cross-functional teams
Demonstrated project management skills
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
Excellent written and verbal communication skills
Previous customer service or retail sales experience; home improvement trades specific
Knowledge of local building codes; Home Improvement specific. Consultative and growth mindset, ability to respond quickly to customer needs, both internal and external
In-depth knowledge of retail systems, including: Showroom Point of Sale-Orange Pay, Order Up, My Custom Designs, Volume Pricing Program, Quote Center, Pro Xtra, Credit Services Center, and the Appliance Ordering System
Minimum Education
High school diploma and/or GED
Preferred Education
No additional education
Minimum Years Of Work Experience
1
Preferred Years Of Work Experience
2
Minimum Leadership Experience
None
Preferred Leadership Experience
1
Certifications
None
Competencies
Action Oriented
Business Insights
Collaborates
Communicates Effectively
Customer Focus
Drives Results
#J-18808-Ljbffr