FirstCash
Overview
Client Success Manager: Join the Team at FirstCash Holdings, Inc. as a Client Success Manager. We are looking for a strong merchant-facing leader to help support one of our core product functions across some of our Top merchants. The right person will be an experienced client success professional who can operate strategically at a high level and execute tactically on the ground, with a clear sense of what world-class sales and customer experience look like, and a passion for moving strategy forward from inception to execution. Essential Duties & Responsibilities
Drive sales strategy and strategic initiatives in partnership with Sr Director of Client Success on specific product function. Partner with Sr Director of Client Success to coordinate, support, and build activities to drive growth in our Top Merchant Partners. Conduct periodic field visits with our top merchants to identify opportunities and potential strategic initiatives while ensuring proper support and oversight. Participate in regular check-in sessions with top merchant partners to share visibility on performance trends and strategic initiatives. Assist with the escalation and resolution of high-impact issues with Top Merchants. Routinely conduct competitor analysis to drive strategy and close gaps. Work collaboratively with cross-functional teams (Marketing, Data Science, IT, etc.) to achieve merchant/AFF goals. Accurately track, report, and present the performance of Top Merchant Partners, as well as the impact of new initiatives. Establish strong relationships with top merchants, connecting with internal/external partners and subject-matter experts to strategize and address areas of improvement. Develop and maintain relationships with our top merchants that lead to bottom-line contribution and operational efficiencies. Support merchant concerns and issue escalations as needed while serving as lead point of contact. Minimum Requirements & Qualifications
Previous experience in merchant-facing role as lead point of contact Proven track record of successfully meeting sales goals Positive, eager, willing, enthusiastic, resourceful attitude Ability to demonstrate strategic communication, analytical skills and creative solutions to client and internal stakeholder needs Local and National travel required Strong analytical and consultative skills Effective time management skills – ability to prioritize and meet deadlines Diligent work ethic. Self-motivated and able to take initiative Excellent listening, negotiation, presentation, written and verbal communication skills About FirstCash Holdings, Inc.
FirstCash Holdings, Inc. is the leading international operator of pawn stores and a premier provider of technology-driven point-of-sale payment solutions, both dedicated to serving cash- and credit-constrained consumers. With over 3,000 pawn stores across 29 U.S. states, the District of Columbia, and Latin America—including Mexico, Guatemala, Colombia, and El Salvador—FirstCash offers a diverse selection of pre-owned jewelry, electronics, tools, appliances, sporting goods, musical instruments, and more. Our stores provide small, non-recourse pawn loans secured by pledged personal property, offering accessible financial solutions to the communities we serve. Through our wholly owned subsidiary, American First Finance (AFF), FirstCash also delivers lease-to-own and retail finance payment solutions for consumer goods and services. We have a nationwide network of over 13,000 retail merchant partners and a workforce of approximately 20,000 employees across the U.S. and Latin America. FirstCash is a recognized industry leader and a component of the S&P MidCap 400 Index and the Russell 2000 Index. Join FirstCash and be part of a company that values integrity, customer service, and growth. Note:
The information contained in this description is not intended to be an all-inclusive list of duties and responsibilities. Management may assign or reassign duties at any time. Duties and responsibilities may change due to reasonable accommodation or other reasons. Submission of your application confirms your opt-in to receive additional phone, text and email communications from the FirstCash Talent Acquisition Team. Message and data rates may apply. You can unsubscribe to text messages by replying STOP. You can unsubscribe from email communications by clicking unsubscribe within the email. Visit the privacy policy for additional questions or information. FirstCash Holdings, Inc. is an Equal Opportunity Employer FirstCash is committed to the full inclusion of all qualified individuals. If reasonable accommodations are required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Human Resources at Recruiter_US@firstcash.com or (800)645-2611 Ext. 1
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Client Success Manager: Join the Team at FirstCash Holdings, Inc. as a Client Success Manager. We are looking for a strong merchant-facing leader to help support one of our core product functions across some of our Top merchants. The right person will be an experienced client success professional who can operate strategically at a high level and execute tactically on the ground, with a clear sense of what world-class sales and customer experience look like, and a passion for moving strategy forward from inception to execution. Essential Duties & Responsibilities
Drive sales strategy and strategic initiatives in partnership with Sr Director of Client Success on specific product function. Partner with Sr Director of Client Success to coordinate, support, and build activities to drive growth in our Top Merchant Partners. Conduct periodic field visits with our top merchants to identify opportunities and potential strategic initiatives while ensuring proper support and oversight. Participate in regular check-in sessions with top merchant partners to share visibility on performance trends and strategic initiatives. Assist with the escalation and resolution of high-impact issues with Top Merchants. Routinely conduct competitor analysis to drive strategy and close gaps. Work collaboratively with cross-functional teams (Marketing, Data Science, IT, etc.) to achieve merchant/AFF goals. Accurately track, report, and present the performance of Top Merchant Partners, as well as the impact of new initiatives. Establish strong relationships with top merchants, connecting with internal/external partners and subject-matter experts to strategize and address areas of improvement. Develop and maintain relationships with our top merchants that lead to bottom-line contribution and operational efficiencies. Support merchant concerns and issue escalations as needed while serving as lead point of contact. Minimum Requirements & Qualifications
Previous experience in merchant-facing role as lead point of contact Proven track record of successfully meeting sales goals Positive, eager, willing, enthusiastic, resourceful attitude Ability to demonstrate strategic communication, analytical skills and creative solutions to client and internal stakeholder needs Local and National travel required Strong analytical and consultative skills Effective time management skills – ability to prioritize and meet deadlines Diligent work ethic. Self-motivated and able to take initiative Excellent listening, negotiation, presentation, written and verbal communication skills About FirstCash Holdings, Inc.
FirstCash Holdings, Inc. is the leading international operator of pawn stores and a premier provider of technology-driven point-of-sale payment solutions, both dedicated to serving cash- and credit-constrained consumers. With over 3,000 pawn stores across 29 U.S. states, the District of Columbia, and Latin America—including Mexico, Guatemala, Colombia, and El Salvador—FirstCash offers a diverse selection of pre-owned jewelry, electronics, tools, appliances, sporting goods, musical instruments, and more. Our stores provide small, non-recourse pawn loans secured by pledged personal property, offering accessible financial solutions to the communities we serve. Through our wholly owned subsidiary, American First Finance (AFF), FirstCash also delivers lease-to-own and retail finance payment solutions for consumer goods and services. We have a nationwide network of over 13,000 retail merchant partners and a workforce of approximately 20,000 employees across the U.S. and Latin America. FirstCash is a recognized industry leader and a component of the S&P MidCap 400 Index and the Russell 2000 Index. Join FirstCash and be part of a company that values integrity, customer service, and growth. Note:
The information contained in this description is not intended to be an all-inclusive list of duties and responsibilities. Management may assign or reassign duties at any time. Duties and responsibilities may change due to reasonable accommodation or other reasons. Submission of your application confirms your opt-in to receive additional phone, text and email communications from the FirstCash Talent Acquisition Team. Message and data rates may apply. You can unsubscribe to text messages by replying STOP. You can unsubscribe from email communications by clicking unsubscribe within the email. Visit the privacy policy for additional questions or information. FirstCash Holdings, Inc. is an Equal Opportunity Employer FirstCash is committed to the full inclusion of all qualified individuals. If reasonable accommodations are required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Human Resources at Recruiter_US@firstcash.com or (800)645-2611 Ext. 1
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