Checkout.com
We’re Checkout.com – you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen.
Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why.
With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they’re fast-moving, performance-obsessed, and driven by being better every day.
Job Description
We are seeking a highly skilled and experienced Senior Analyst of Customer Due Diligence to join the Risk Operations team based in Atlanta. As a Senior Analyst, you will play a crucial role in overseeing the performance and activities of our analyst team, ensuring high-quality work, providing mentorship, and contributing to process improvements and delivering on tactical projects. Key Responsibilities
Act as the regional Customer Due Diligence specialist for the Americas region. Be the primary point of escalation for Enhanced Due Diligence reviews, complex issues and questions that analysts encounter during their day-to-day operations. Own the relationship with the regional Money Laundering Reporting Officer, ensuring that escalations to second line are of the appropriate standard. Review and approve escalations and/ or decisions made by analysts, ensuring accuracy, adherence to guidelines, and company policies. Assume responsibility for the Americas portfolio review completion metrics Partner with the Underwriting team to solve complex onboarding issues, where nuanced regional Customer Due Diligence specialism is required. Conduct thorough quality control checks on all reviews, assessments, and reports produced by analysts. Identify opportunities for process enhancements and efficiency gains within the team, both at regional and global level. Represent the team in both internal and external regional audits, and where required global engagements, providing necessary documentation and explanations to auditors. Lead and manage tactical projects from inception to completion. Take responsibility for delivering on special projects as agreed upon by the management or senior leadership. Serve as a mentor and coach for analysts, supporting their professional growth and skill development. Qualifications
Proven experience in a similar Senior Analyst role, preferably with at least 4+ years of relevant experience Demonstrable knowledge of Enhanced Due Diligence concepts and processes, and ability to find pragmatic but compliant solutions to complex scenarios Strong analytical and problem-solving skills with exceptional attention to detail Excellent mentoring abilities, with a track record of effectively guiding and coaching team members Proficiency in project management and ability to prioritise tasks effectively Understanding of the payments landscape and processes Ability to continuously monitor and manage competing priorities and adjust accordingly Cross team collaboration Outstanding communication and interpersonal skills, with the ability to engage with stakeholders at all levels Working knowledge of using tools and processes to troubleshoot issues Ability to adapt quickly to changes, have a curious mind with a high performance mindset Experience in handling audits and regulatory compliance is preferred. Comprehensive knowledge of payment industry/compliance regulations, standards, and best practices is preferred Equality and Hiring
We create the conditions for high performers to thrive – through real ownership, fewer blockers, and work that makes a difference from day one. We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
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We are seeking a highly skilled and experienced Senior Analyst of Customer Due Diligence to join the Risk Operations team based in Atlanta. As a Senior Analyst, you will play a crucial role in overseeing the performance and activities of our analyst team, ensuring high-quality work, providing mentorship, and contributing to process improvements and delivering on tactical projects. Key Responsibilities
Act as the regional Customer Due Diligence specialist for the Americas region. Be the primary point of escalation for Enhanced Due Diligence reviews, complex issues and questions that analysts encounter during their day-to-day operations. Own the relationship with the regional Money Laundering Reporting Officer, ensuring that escalations to second line are of the appropriate standard. Review and approve escalations and/ or decisions made by analysts, ensuring accuracy, adherence to guidelines, and company policies. Assume responsibility for the Americas portfolio review completion metrics Partner with the Underwriting team to solve complex onboarding issues, where nuanced regional Customer Due Diligence specialism is required. Conduct thorough quality control checks on all reviews, assessments, and reports produced by analysts. Identify opportunities for process enhancements and efficiency gains within the team, both at regional and global level. Represent the team in both internal and external regional audits, and where required global engagements, providing necessary documentation and explanations to auditors. Lead and manage tactical projects from inception to completion. Take responsibility for delivering on special projects as agreed upon by the management or senior leadership. Serve as a mentor and coach for analysts, supporting their professional growth and skill development. Qualifications
Proven experience in a similar Senior Analyst role, preferably with at least 4+ years of relevant experience Demonstrable knowledge of Enhanced Due Diligence concepts and processes, and ability to find pragmatic but compliant solutions to complex scenarios Strong analytical and problem-solving skills with exceptional attention to detail Excellent mentoring abilities, with a track record of effectively guiding and coaching team members Proficiency in project management and ability to prioritise tasks effectively Understanding of the payments landscape and processes Ability to continuously monitor and manage competing priorities and adjust accordingly Cross team collaboration Outstanding communication and interpersonal skills, with the ability to engage with stakeholders at all levels Working knowledge of using tools and processes to troubleshoot issues Ability to adapt quickly to changes, have a curious mind with a high performance mindset Experience in handling audits and regulatory compliance is preferred. Comprehensive knowledge of payment industry/compliance regulations, standards, and best practices is preferred Equality and Hiring
We create the conditions for high performers to thrive – through real ownership, fewer blockers, and work that makes a difference from day one. We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
#J-18808-Ljbffr