FTS, Inc.
We are seeking an experienced
IT Service Delivery Specialist
to strengthen and streamline IT operations. This role will focus on building, documenting, and improving ITSM processes aligned with the ITIL framework, while ensuring compliance with industry standards. You’ll be responsible for driving process adoption, leading key service management functions, and partnering across teams to support reliable and efficient IT services.
Location:
Atlanta, Georgia (Hybrid schedule)
What You’ll Do
Develop, document, and improve ITSM processes including Change, Incident, Problem, Request Fulfillment, Configuration, and Knowledge Management.
Lead and support technical calls during major incidents and outages.
Prepare and facilitate documentation for meetings to ensure well-controlled changes.
Perform root cause analysis, track corrective actions, and drive service improvements.
Ensure compliance with IT policies, standards, and regulatory frameworks (SOX, SOC2, PCI).
Track and report on adherence to ITSM processes through KPIs.
Collaborate cross functionally with IT leadership, compliance, and technical teams.
What We’re Looking For
Minimum of 4+ years of specific ITSM experience.
ITIL v3/v4 (Foundation Certification preferred).
2+ years managing Change, Problem, or similar ITSM functions.
Familiarity with compliance requirements (SOC 2, SOX, PCI).
Strong documentation and communication skills; able to work across teams and stakeholders.
Why This Role?
Opportunity to shape IT policies and practices.
Work across multiple teams and stakeholders in a collaborative environment.
Professional growth potential and opportunity.
Seniority level Mid-Senior level
Employment type Full-time
Job function Information Technology
Industries Technology, Information and Media
Referrals increase your chances of interviewing at FTS, Inc. by 2x
Medical insurance Vision insurance 401(k)
#J-18808-Ljbffr
IT Service Delivery Specialist
to strengthen and streamline IT operations. This role will focus on building, documenting, and improving ITSM processes aligned with the ITIL framework, while ensuring compliance with industry standards. You’ll be responsible for driving process adoption, leading key service management functions, and partnering across teams to support reliable and efficient IT services.
Location:
Atlanta, Georgia (Hybrid schedule)
What You’ll Do
Develop, document, and improve ITSM processes including Change, Incident, Problem, Request Fulfillment, Configuration, and Knowledge Management.
Lead and support technical calls during major incidents and outages.
Prepare and facilitate documentation for meetings to ensure well-controlled changes.
Perform root cause analysis, track corrective actions, and drive service improvements.
Ensure compliance with IT policies, standards, and regulatory frameworks (SOX, SOC2, PCI).
Track and report on adherence to ITSM processes through KPIs.
Collaborate cross functionally with IT leadership, compliance, and technical teams.
What We’re Looking For
Minimum of 4+ years of specific ITSM experience.
ITIL v3/v4 (Foundation Certification preferred).
2+ years managing Change, Problem, or similar ITSM functions.
Familiarity with compliance requirements (SOC 2, SOX, PCI).
Strong documentation and communication skills; able to work across teams and stakeholders.
Why This Role?
Opportunity to shape IT policies and practices.
Work across multiple teams and stakeholders in a collaborative environment.
Professional growth potential and opportunity.
Seniority level Mid-Senior level
Employment type Full-time
Job function Information Technology
Industries Technology, Information and Media
Referrals increase your chances of interviewing at FTS, Inc. by 2x
Medical insurance Vision insurance 401(k)
#J-18808-Ljbffr