Baltimore Banner
Individual Giving and Donor Experience Manager
Baltimore Banner, Baltimore, Maryland, United States, 21276
Overview
Reporting to the Chief Philanthropy Officer, the Manager of Individual Giving and Donor Experience will play a key role in advancing The Banner’s fundraising strategy through digital and direct mail campaigns, donor portfolio management, donor events, and stewardship. This role requires a blend of strategic thinking, data-driven decision-making, and hands-on execution to deliver an exceptional donor experience. The Manager will be responsible for building strong donor relationships, expanding digital fundraising capabilities, and strengthening the major gifts pipeline. The role will develop and implement tailored fundraising strategies to acquire, cultivate, diversify, and steward donors, with a focus on creating meaningful engagement opportunities, and design and deliver an outstanding experience for the Founding Member program while supporting donor relations and stewardship across all giving levels. Responsibilities may be adjusted to meet emerging needs as the organization grows. What you’ll do
Fundraising Strategy & Execution: develop best practices and an annual plan for digital and direct mail fundraising campaigns. Expand digital fundraising across multiple platforms to support and exceed revenue targets. Enhance the organization’s digital presence to drive donor engagement and ensure messaging aligns with brand guidelines. Utilize data and analytics to monitor and improve the donor journey, increasing response rates, donor retention, and donor diversity. Establish and track key performance metrics for digital engagement, adjusting strategies for maximum impact. Donor Portfolio & Pipeline Development
Manage a dynamic portfolio of 50–75 individuals who qualify for the Founding Member program ($2,500+). Each month, identify 10–15 potential upgrades to move into the major giving pipeline ($10,000+). Create personalized messages and experiences for donors, using data to guide how and when we connect with them, so they feel valued and inspired to give more. Donor Relations & Stewardship
Build and deliver a first-class donor experience for the Founding Member program. Develop innovative donor engagement strategies and programs to strengthen relationships and grow long-term support. Collaborate to ensure consistent stewardship practices for donors at all levels. Events & Donor Experiences
Lead the planning, design, and execution of donor-focused events (in-person and virtual) that cultivate, engage, and steward donors. Partner with internal teams and external vendors to deliver seamless, mission-driven events aligned with philanthropy’s strategy. Curate unique experiences for the Founding Member program and other donor segments to deepen relationships and inspire increased giving. Oversee event follow-up to identify and build new relationships, while also deepening existing ones. What you’ll bring
3–5 years of professional experience in nonprofit fundraising, with emphasis on individual giving and digital campaigns. Proven track record in planning events and stewarding donors. Experience managing donor portfolios, upgrading annual donors, and growing major gift pipelines. Strong analytical skills with experience using data to shape donor strategy. Exceptional written and verbal communication skills, with the ability to tailor messaging to diverse donor audiences. Knowledge of Blackbaud NXT, Mailchimp, and DonorSearch is a plus, along with experience using digital fundraising tools and web content management systems. Key Attributes
Strategic thinker who can execute tactically. Results-oriented with a focus on measurable outcomes. Skilled relationship builder with strong interpersonal and collaboration abilities. Creative problem-solver with a passion for innovation in donor engagement. Salary & Benefits
Salary Range: $80,000 - $90,000 Our health and wellness benefits include: Flexible Paid Time Off; 401K with company match; Student Loan Debt Repayment Assistance; comprehensive health benefits; sick leave rollover; commuter benefits; 11 paid holidays; Employee Assistance Program; parental leave; and access to a wellness platform. Equal Opportunity & Accommodation
The Venetoulis Institute embraces diversity and inclusion and is committed to cultivating an inclusive culture. We provide reasonable accommodations to applicants with disabilities in the recruitment process. If you require accommodation, please contact careers@thebaltimorebanner.com to request assistance. We are dedicated to ensuring equal opportunity for all applicants and employees.
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Reporting to the Chief Philanthropy Officer, the Manager of Individual Giving and Donor Experience will play a key role in advancing The Banner’s fundraising strategy through digital and direct mail campaigns, donor portfolio management, donor events, and stewardship. This role requires a blend of strategic thinking, data-driven decision-making, and hands-on execution to deliver an exceptional donor experience. The Manager will be responsible for building strong donor relationships, expanding digital fundraising capabilities, and strengthening the major gifts pipeline. The role will develop and implement tailored fundraising strategies to acquire, cultivate, diversify, and steward donors, with a focus on creating meaningful engagement opportunities, and design and deliver an outstanding experience for the Founding Member program while supporting donor relations and stewardship across all giving levels. Responsibilities may be adjusted to meet emerging needs as the organization grows. What you’ll do
Fundraising Strategy & Execution: develop best practices and an annual plan for digital and direct mail fundraising campaigns. Expand digital fundraising across multiple platforms to support and exceed revenue targets. Enhance the organization’s digital presence to drive donor engagement and ensure messaging aligns with brand guidelines. Utilize data and analytics to monitor and improve the donor journey, increasing response rates, donor retention, and donor diversity. Establish and track key performance metrics for digital engagement, adjusting strategies for maximum impact. Donor Portfolio & Pipeline Development
Manage a dynamic portfolio of 50–75 individuals who qualify for the Founding Member program ($2,500+). Each month, identify 10–15 potential upgrades to move into the major giving pipeline ($10,000+). Create personalized messages and experiences for donors, using data to guide how and when we connect with them, so they feel valued and inspired to give more. Donor Relations & Stewardship
Build and deliver a first-class donor experience for the Founding Member program. Develop innovative donor engagement strategies and programs to strengthen relationships and grow long-term support. Collaborate to ensure consistent stewardship practices for donors at all levels. Events & Donor Experiences
Lead the planning, design, and execution of donor-focused events (in-person and virtual) that cultivate, engage, and steward donors. Partner with internal teams and external vendors to deliver seamless, mission-driven events aligned with philanthropy’s strategy. Curate unique experiences for the Founding Member program and other donor segments to deepen relationships and inspire increased giving. Oversee event follow-up to identify and build new relationships, while also deepening existing ones. What you’ll bring
3–5 years of professional experience in nonprofit fundraising, with emphasis on individual giving and digital campaigns. Proven track record in planning events and stewarding donors. Experience managing donor portfolios, upgrading annual donors, and growing major gift pipelines. Strong analytical skills with experience using data to shape donor strategy. Exceptional written and verbal communication skills, with the ability to tailor messaging to diverse donor audiences. Knowledge of Blackbaud NXT, Mailchimp, and DonorSearch is a plus, along with experience using digital fundraising tools and web content management systems. Key Attributes
Strategic thinker who can execute tactically. Results-oriented with a focus on measurable outcomes. Skilled relationship builder with strong interpersonal and collaboration abilities. Creative problem-solver with a passion for innovation in donor engagement. Salary & Benefits
Salary Range: $80,000 - $90,000 Our health and wellness benefits include: Flexible Paid Time Off; 401K with company match; Student Loan Debt Repayment Assistance; comprehensive health benefits; sick leave rollover; commuter benefits; 11 paid holidays; Employee Assistance Program; parental leave; and access to a wellness platform. Equal Opportunity & Accommodation
The Venetoulis Institute embraces diversity and inclusion and is committed to cultivating an inclusive culture. We provide reasonable accommodations to applicants with disabilities in the recruitment process. If you require accommodation, please contact careers@thebaltimorebanner.com to request assistance. We are dedicated to ensuring equal opportunity for all applicants and employees.
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