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Remote Jobs

Customer Success Manager

Remote Jobs, Indianapolis, Indiana, us, 46262

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Employer Industry: Automotive Technology Solutions

Why consider this job opportunity: Key benefits of this role include:

Base salary of $70,000 with total compensation earning potential of up to $100,000.

Opportunity for career advancement within a growing team.

100% remote work flexibility.

Engage with a diverse range of clients and industries.

Collaborative environment with cross‑departmental partnerships.

What to Expect (Job Responsibilities):

Manage customer onboarding, drive adoption, support retention efforts, and assist with renewals and account growth opportunities.

Build strong, trust‑based relationships with customers to understand their needs and ensure satisfaction.

Support account plans by identifying opportunities, addressing risks, and ensuring alignment with customer goals.

Monitor customer health metrics and use CRM tools to inform decisions and track progress toward success goals.

Partner with sales, product, and marketing teams to address customer needs and improve the overall experience.

What is Required (Qualifications):

Strong communication and relationship‑building skills.

Proven problem‑solving abilities and customer empathy.

Experience managing a dedicated book of business or similar roles.

Ability to monitor customer health metrics and utilize CRM tools effectively.

Availability to work full‑time from 8:00 am to 5:00 pm CST.

How to Stand Out (Preferred Qualifications):

Previous experience in customer success or account management roles.

Familiarity with the automotive technology industry.

Experience collaborating with sales, product, and marketing teams.

Knowledge of customer health metrics and CRM tool utilization.

Demonstrated ability to drive renewals and account growth.

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all.

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