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Remote Jobs

Customer Success Manager

Remote Jobs, Orlando, Florida, us, 32885

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Employer Industry: Automotive Technology

Why consider this job opportunity

Base salary of $70,000 with total compensation earning potential of up to $100,000

Opportunity for career advancement and growth within the organization

100% remote work flexibility

Collaborative and supportive work environment

Chance to make a positive impact on customer satisfaction and success

What to Expect (Job Responsibilities)

Manage customer onboarding, drive adoption, support retention efforts, and assist with renewals and account growth opportunities

Build strong, trust-based relationships with customers to understand their needs and ensure satisfaction

Support account plans by identifying opportunities, addressing risks, and ensuring alignment with customer goals

Monitor customer health metrics and use CRM tools to inform decisions and track progress toward success goals

Partner with sales, product, and marketing teams to address customer needs and improve the overall experience

What is Required (Qualifications)

Strong communication, customer empathy, problem-solving, and relationship-building skills

Proven experience in customer success or account management

Ability to manage a dedicated book of business effectively

Familiarity with CRM tools and customer health metrics

Ability to work full-time from 8:00 am to 5:00 pm CST

How to Stand Out (Preferred Qualifications)

Experience in the automotive technology industry

Background in sales or marketing roles

Familiarity with business reviews and customer testimonials

Strong analytical skills to assess customer health metrics

Proven track record of driving customer satisfaction and account growth

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