Froedtert Health
SERVICENOW PLATFORM ADMIN, FCH - ITSM
Froedtert Health, Menomonee Falls, Wisconsin, United States, 53051
Join to apply for the
SERVICENOW PLATFORM ADMIN, FCH - ITSM
role at
Froedtert Health
Location: US:WI:MENOMONEE FALLS at our WOODLAND PRIME 400 facility. This job is REMOTE. FTE: 1. Standard Hours: 40. Shift: Flexible 1st shift 7am to 5pm.
Job Summary Responsible for the day‑to‑day administration, configuration, and ongoing support of the ServiceNow platform and applications. Collaborates with stakeholders across IT departments to configure the platform and applications to meet stakeholder needs.
Experience
Minimum of 3 years as a ServiceNow Administrator.
Experience configuring and customizing ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge).
Experience configuring and customizing ServiceNow ITOM modules.
Experience with ServiceNow IRM and SPM modules.
Experience in a hospital or healthcare setting is preferred.
Education Knowledge of computer/network principles at a level normally acquired through completion of a bachelor’s degree in a relevant technology field or acquired through a combination of education and experience is required.
Training Proficiency in JavaScript, HTML, CSS, and other web technologies.
Special Skills
Strong understanding of ITIL principles and best practices.
Excellent problem‑solving and analytical skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Customer focused, action oriented, resourceful, ensures accountability, drives results, team player, tech savviness, communication skills, focus, organizational skills, strong work ethic.
Licensure
ServiceNow Certified System Administrator (CSA) certification required.
ServiceNow Certified Implementation Specialist (CIS) in relevant areas (e.g., ITSM, ITOM, IRM) preferred.
Compensation & Benefits Pay is expected to be between $32.54 - $55.66 hourly. Compensation will be discussed during the interview.
Benefits include:
Paid time off
Growth opportunity—Career Pathways & Tuition Assistance, CEU opportunities
Academic partnership with the Medical College of Wisconsin
Referral bonuses
Retirement plan—403b
Medical, dental, vision, life insurance, short & long term disability, free workplace clinics
Employee Assistance Programs, adoption assistance, healthy contributions, Care@Work, moving assistance, discounts on gym memberships, travel and other work–life benefits
We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262‑439‑1961. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing. During your application and interview process, if you have a need that requires accommodation, please contact us at 262‑439‑1961. We will attempt to fulfill all reasonable accommodation requests.
#J-18808-Ljbffr
SERVICENOW PLATFORM ADMIN, FCH - ITSM
role at
Froedtert Health
Location: US:WI:MENOMONEE FALLS at our WOODLAND PRIME 400 facility. This job is REMOTE. FTE: 1. Standard Hours: 40. Shift: Flexible 1st shift 7am to 5pm.
Job Summary Responsible for the day‑to‑day administration, configuration, and ongoing support of the ServiceNow platform and applications. Collaborates with stakeholders across IT departments to configure the platform and applications to meet stakeholder needs.
Experience
Minimum of 3 years as a ServiceNow Administrator.
Experience configuring and customizing ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge).
Experience configuring and customizing ServiceNow ITOM modules.
Experience with ServiceNow IRM and SPM modules.
Experience in a hospital or healthcare setting is preferred.
Education Knowledge of computer/network principles at a level normally acquired through completion of a bachelor’s degree in a relevant technology field or acquired through a combination of education and experience is required.
Training Proficiency in JavaScript, HTML, CSS, and other web technologies.
Special Skills
Strong understanding of ITIL principles and best practices.
Excellent problem‑solving and analytical skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Customer focused, action oriented, resourceful, ensures accountability, drives results, team player, tech savviness, communication skills, focus, organizational skills, strong work ethic.
Licensure
ServiceNow Certified System Administrator (CSA) certification required.
ServiceNow Certified Implementation Specialist (CIS) in relevant areas (e.g., ITSM, ITOM, IRM) preferred.
Compensation & Benefits Pay is expected to be between $32.54 - $55.66 hourly. Compensation will be discussed during the interview.
Benefits include:
Paid time off
Growth opportunity—Career Pathways & Tuition Assistance, CEU opportunities
Academic partnership with the Medical College of Wisconsin
Referral bonuses
Retirement plan—403b
Medical, dental, vision, life insurance, short & long term disability, free workplace clinics
Employee Assistance Programs, adoption assistance, healthy contributions, Care@Work, moving assistance, discounts on gym memberships, travel and other work–life benefits
We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262‑439‑1961. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing. During your application and interview process, if you have a need that requires accommodation, please contact us at 262‑439‑1961. We will attempt to fulfill all reasonable accommodation requests.
#J-18808-Ljbffr