Illinois Bone & Joint Institute
Patient Services Coordinator I
Illinois Bone & Joint Institute, Hinsdale, Illinois, United States, 60521
Join to apply for the
Patient Services Coordinator I
role at
Illinois Bone & Joint Institute .
Description IBJI is seeking a professional, adaptable and positive Patient Services Coordinator I to join our team at our Hinsdale office. We value a strong workplace culture and are looking for candidates with a proven track record of exceptional customer service who can contribute positively to our collaborative and team‑oriented environment.
Job Type Full‑time
What You Can Expect From Us
A positive team environment, management commitment to your success
Gain experience in front office business operations
Career growth – as IBJI continues to grow, so do opportunities
Provide support for our communities with our philanthropic group – IBJI Cares
Summary The main focus of the Patient Services Coordinator I position is to deliver exceptional patient‑centered customer service and to support IBJI teams. This position is responsible for accurate registration, optimal patient scheduling, and other office duties that contribute to a great patient experience, a positive team atmosphere, and achieving company goals.
Responsibilities
Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience
Prepare paperwork to facilitate efficient operation and excellent customer service
Answer general inquiries
Appointment scheduling
Phone reception, patient triage, and escalation to appropriate staff
Registration/pre‑registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents
Check in/out procedures
Patient chart management
Collection/posting of patient responsibility payments (including copays and deductibles)
Insurance verification and referral management as required
Maintains clean and safe work environment
Other office duties as assigned
Requirements
High school diploma or equivalent required
Minimum one year experience in customer service role (medical office experience preferred)
EHR experience (Epic preferred)
Knowledge in medical terminology preferred
Ability to handle highly confidential, sensitive and non‑routine information
Familiarity with scheduling and rearranging appointments
Possess good working knowledge of Microsoft Office and Windows‑based computer applications
Insurance payer and eligibility knowledge
Must be a team player
Able to work in a fast‑paced environment and have a flexible schedule as needed
Neat, professional appearance
Strong written and verbal communication skills
Results oriented with concern for appropriate process
Willingness to attend and successfully complete ongoing training required to maintain responsibilities
Physical/Mental Demands Work may require hand dexterity for office machine operation; using a calculator and/or computer keyboard. Physical demands may also include stooping, bending or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods of time and viewing a computer monitor.
Environmental/Working Conditions Must be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice. Work is performed in a fast‑paced office environment and involves frequent contact with physicians, staff, patients, and the public. Work may be stressful at times. Contact may involve dealing with angry or upset people.
Benefits & Salary Description Base salary offers for this position may vary based on factors such as location, skills and relevant experience. Salary: $17.00–$22.00/hour based on education & experience.
We offer the following benefits to those who are benefit eligible (30+ hours a week): medical, dental, vision, life and AD&D insurance, long and short term disability, 401k program with company match and profit sharing, wellness program, health savings accounts, flexible savings accounts, ID protection plan and accident, critical illness and hospital benefits. In addition, we offer paid holidays and paid time off.
#J-18808-Ljbffr
Patient Services Coordinator I
role at
Illinois Bone & Joint Institute .
Description IBJI is seeking a professional, adaptable and positive Patient Services Coordinator I to join our team at our Hinsdale office. We value a strong workplace culture and are looking for candidates with a proven track record of exceptional customer service who can contribute positively to our collaborative and team‑oriented environment.
Job Type Full‑time
What You Can Expect From Us
A positive team environment, management commitment to your success
Gain experience in front office business operations
Career growth – as IBJI continues to grow, so do opportunities
Provide support for our communities with our philanthropic group – IBJI Cares
Summary The main focus of the Patient Services Coordinator I position is to deliver exceptional patient‑centered customer service and to support IBJI teams. This position is responsible for accurate registration, optimal patient scheduling, and other office duties that contribute to a great patient experience, a positive team atmosphere, and achieving company goals.
Responsibilities
Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience
Prepare paperwork to facilitate efficient operation and excellent customer service
Answer general inquiries
Appointment scheduling
Phone reception, patient triage, and escalation to appropriate staff
Registration/pre‑registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents
Check in/out procedures
Patient chart management
Collection/posting of patient responsibility payments (including copays and deductibles)
Insurance verification and referral management as required
Maintains clean and safe work environment
Other office duties as assigned
Requirements
High school diploma or equivalent required
Minimum one year experience in customer service role (medical office experience preferred)
EHR experience (Epic preferred)
Knowledge in medical terminology preferred
Ability to handle highly confidential, sensitive and non‑routine information
Familiarity with scheduling and rearranging appointments
Possess good working knowledge of Microsoft Office and Windows‑based computer applications
Insurance payer and eligibility knowledge
Must be a team player
Able to work in a fast‑paced environment and have a flexible schedule as needed
Neat, professional appearance
Strong written and verbal communication skills
Results oriented with concern for appropriate process
Willingness to attend and successfully complete ongoing training required to maintain responsibilities
Physical/Mental Demands Work may require hand dexterity for office machine operation; using a calculator and/or computer keyboard. Physical demands may also include stooping, bending or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods of time and viewing a computer monitor.
Environmental/Working Conditions Must be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice. Work is performed in a fast‑paced office environment and involves frequent contact with physicians, staff, patients, and the public. Work may be stressful at times. Contact may involve dealing with angry or upset people.
Benefits & Salary Description Base salary offers for this position may vary based on factors such as location, skills and relevant experience. Salary: $17.00–$22.00/hour based on education & experience.
We offer the following benefits to those who are benefit eligible (30+ hours a week): medical, dental, vision, life and AD&D insurance, long and short term disability, 401k program with company match and profit sharing, wellness program, health savings accounts, flexible savings accounts, ID protection plan and accident, critical illness and hospital benefits. In addition, we offer paid holidays and paid time off.
#J-18808-Ljbffr