Hartford HealthCare
Unit Leader Supv II E / Fin Clearance Institutes
Hartford HealthCare, Farmington, Connecticut, us, 06030
Unit Leader Supv II E / Fin Clearance Institutes
Join to apply for the Unit Leader Supv II E / Fin Clearance Institutes role at Hartford HealthCare.
Location Detail:
9 Farm Springs Rd, Farmington, CT 10566
Work where
every moment
matters. Hartford HealthCare invites you to become part of Connecticut’s most comprehensive healthcare network. The newly created System Support Office now operates under a unique payroll, benefits, performance management system, and service recognition programs that span the entire HHC system.
Position Summary With leadership’s general direction, the Financial Clearance Supervisor coordinates a variety of functions within the Financial Clearance Department units related to insurance verification, patient payer benefits/eligibility, pre-payment, and denial review, focusing on revenue recovery. Responsibilities include coaching and mentoring staff, performance improvement, performance evaluations, monitoring reports, standardizing workflows, ensuring compliance with HHC’s Consumer Financial Clearance Policy, identifying opportunities for process improvement, and resolving escalated customer concerns.
Position Responsibilities
Oversight of a team responsible for insurance verification; securing and documenting authorization; pre‑service estimates and collection; reviewing and appealing payer denials according to standard work.
Responsible for managing daily operations of the assigned team and adjusting as needed.
Analyze, assess, and assign work priorities to the team.
Partner with leadership to reduce financial risk.
Provide recommendations to identify risks and solutions for workflow efficiency by participating in or facilitating workgroups related to process improvement.
Teach, coach, and mentor staff; create career development plans.
Complete performance evaluations; manage team schedule and approve payroll.
Demonstrate positive and effective relationships across the continuum to support a coordinated care experience, including timely and accurate communication with internal and external business partners.
Collaborate and communicate with transitional care staff, clinical colleagues, medical offices, and business partners.
Adhere to confidentiality, HIPAA, and other regulations, ensuring compliance with agency policies.
Demonstrate H3W Leadership behaviors and support culture and team building initiatives.
Some travel may be required – up to 20% of the time.
Knowledge, Skills, and Abilities
Knowledge of practices involving registration, insurance verification/authorization of services, payer benefit and payment, accounts receivable, and revenue cycle coordination.
Problem solving and decision‑making capabilities.
Considerable decision‑making authority regarding daily unit activities, including implementing policy changes.
High analytical ability to gather and interpret information from various sources; independent decision making.
Ability to recognize problem situations, address them appropriately, maintain confidentiality, and manage time effectively.
Experience with EPIC (ADT/Grand Central).
Strong written and verbal communication skills.
Adaptability to lead diverse individuals through change.
Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.).
Demonstrated ability to lead a team both in person and virtually.
Ability to enhance and maintain employee engagement and patient satisfaction.
Qualifications Education:
Bachelor’s Degree in Business or Health Administration, or 8 years of equivalent combined education and experience.
Experience:
Three years in a healthcare, medical office, or insurance payer setting; knowledge of insurance verification and authorization practices; experience with accounts receivable and/or payer appeal processes; prior experience leading individuals.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Management
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Location Detail:
9 Farm Springs Rd, Farmington, CT 10566
Work where
every moment
matters. Hartford HealthCare invites you to become part of Connecticut’s most comprehensive healthcare network. The newly created System Support Office now operates under a unique payroll, benefits, performance management system, and service recognition programs that span the entire HHC system.
Position Summary With leadership’s general direction, the Financial Clearance Supervisor coordinates a variety of functions within the Financial Clearance Department units related to insurance verification, patient payer benefits/eligibility, pre-payment, and denial review, focusing on revenue recovery. Responsibilities include coaching and mentoring staff, performance improvement, performance evaluations, monitoring reports, standardizing workflows, ensuring compliance with HHC’s Consumer Financial Clearance Policy, identifying opportunities for process improvement, and resolving escalated customer concerns.
Position Responsibilities
Oversight of a team responsible for insurance verification; securing and documenting authorization; pre‑service estimates and collection; reviewing and appealing payer denials according to standard work.
Responsible for managing daily operations of the assigned team and adjusting as needed.
Analyze, assess, and assign work priorities to the team.
Partner with leadership to reduce financial risk.
Provide recommendations to identify risks and solutions for workflow efficiency by participating in or facilitating workgroups related to process improvement.
Teach, coach, and mentor staff; create career development plans.
Complete performance evaluations; manage team schedule and approve payroll.
Demonstrate positive and effective relationships across the continuum to support a coordinated care experience, including timely and accurate communication with internal and external business partners.
Collaborate and communicate with transitional care staff, clinical colleagues, medical offices, and business partners.
Adhere to confidentiality, HIPAA, and other regulations, ensuring compliance with agency policies.
Demonstrate H3W Leadership behaviors and support culture and team building initiatives.
Some travel may be required – up to 20% of the time.
Knowledge, Skills, and Abilities
Knowledge of practices involving registration, insurance verification/authorization of services, payer benefit and payment, accounts receivable, and revenue cycle coordination.
Problem solving and decision‑making capabilities.
Considerable decision‑making authority regarding daily unit activities, including implementing policy changes.
High analytical ability to gather and interpret information from various sources; independent decision making.
Ability to recognize problem situations, address them appropriately, maintain confidentiality, and manage time effectively.
Experience with EPIC (ADT/Grand Central).
Strong written and verbal communication skills.
Adaptability to lead diverse individuals through change.
Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.).
Demonstrated ability to lead a team both in person and virtually.
Ability to enhance and maintain employee engagement and patient satisfaction.
Qualifications Education:
Bachelor’s Degree in Business or Health Administration, or 8 years of equivalent combined education and experience.
Experience:
Three years in a healthcare, medical office, or insurance payer setting; knowledge of insurance verification and authorization practices; experience with accounts receivable and/or payer appeal processes; prior experience leading individuals.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Management
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