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Express & Bonobos

Assistant Manager

Express & Bonobos, Culver City, California, United States, 90232

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Overview About PHOENIX

P HOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at

www.express.com

and

www.bonobos.com .

About Express

Express is a multichannel apparel brand dedicated to creating confidence and inspiring self-expression. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Whether dressing for work, everyday or special occasions, Express ensures you look and feel your best, wherever life takes you.

The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the

express.com

online store and the Express mobile app.

Store Name

Culver City

Responsibilities Express is seeking an Assistant Manager to join our team.

The Assistant Manager assists the Store Manager in supervising store operations, recruiting, managing, training and sales functions, driving productivity, complying with company policies, and creating a great in‑store shopping experience for our retail customers.

Key Responsibilities

Assists in developing, inspiring, and retaining top talent

Maintain a positive work environment, encouraging high store morale and a “one team” mentality.

Coach, teach and train Sales Associates for effective job performance.

Partner with the Store Manager to identify high‑performing Sales Associates and assist in their growth.

May assist in the hiring process for Sales Associates by participating in interviews and providing feedback to the Store Manager.

Support the Store Manager’s analysis of the business and help execute clear action plans that optimize results.

Assist in overseeing all aspects of daily store operations.

Execute action plans to optimize results.

Ensure sales floor coverage to meet customer expectations.

Oversee merchandise flow, including shipment, replenishment and omnichannel operations, throughout the store.

Maintain adherence to company policies and ensure the safety of associates and customers.

Manage the execution of the store strategy to achieve performance goals.

Optimize sales/operations opportunity by consistently executing merchandising strategies, loyalty programs and other company initiatives.

Support a store environment focused on delivering a great in‑store experience.

Lead by example in creating a culture of proactive customer engagement to exceed our customer’s expectations.

Greet and assist all customers in a friendly manner, sharing information on product, promotions and loyalty programs.

Resolve any customer complaints, determining the source of issues and taking initiative to resolve them.

Act as the customer experience leader; accountable for results of the customer experience and create action plans to improve performance.

Creates a positive in‑store experience through visual standards.

Other essential functions may occur as directed by your supervisor.

Required Experience & Qualifications

Education: High School or Equivalent

Years of Experience: 1–3 years of relevant job experience

Proficient in use of technology (iPad, registers)

Demonstrates strong customer service skills

Meets defined availability criteria including nights, weekends and non‑business hours

Meets physical requirements

Critical Skills & Attributes

Previous retail experience preferred

Proven ability to drive sales results

Strong communication skills

Minimum of two years relevant experience

Prior sales management experience

Benefits and Compensation

PHOENIX offers a range of benefits to help protect full‑time associate’s health and long‑term financial security including:

Medical, pharmacy, dental and vision coverage

401(k) and Roth 401(k) with company match

Merchandise discount

Paid Time Off

Parental leave for new moms and dads

For part‑time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life insurance and more.

Additionally, part‑time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with company match.

Part‑time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide.

Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.

Pay Range

$21.20 – $31.25 per hour

Closing

If you would like to know more about the California Consumer Privacy Act click

here .

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say ‘Associate Relations’ or send an e‑mail to

AssociateRelations@Express.com

and let us know the nature of your request and your contact information.

Notification to Agencies

Please note that PHOENIX does not accept unsolicited resumes or calls from third‑party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third‑parties for hires made.

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