EXPRESS
Assistant Manager
Location: Culver City, CA
About PHOENIX P HOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.
Overview Express is a multichannel apparel brand dedicated to creating confidence and inspiring self-expression. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Whether dressing for work, everyday or special occasions, Express ensures you look and feel your best, wherever life takes you. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.
Store Name Culver City
Responsibilities
Assists in developing, inspiring, and retaining top talent
Maintain a positive work environment, encouraging an exceptionally high level of store morale and a "one team" mentality
Coach, teach and train Sales Associates for effective job performance
Partner with the Store Manager to identify high-performing Sales Associates to assist in their growth
May assist in the hiring process for Sales Associates by participating in interview and providing feedback to the Store Manager
Support the Store Manager's analysis of the business and help execute/communicate clear action plans that optimize results and ensure effective execution of all operational activities
Assist in overseeing all aspects of daily store operations
Execute action plans to optimize results
Ensure sales floor coverage to meet customer expectations
Oversee merchandise flow, such as shipment, replenishment, and omnichannel operations, throughout the store
Maintain adherence to Company Policies and ensure the safety of associates and customers
Manage the execution of the store strategy to achieve performance goals
Optimize sales/operations opportunities by leading associates to consistently execute merchandising strategies, operations, loyalty programs and other company initiatives
Support a store's environment focused on consistently delivering a great in-store experience
Lead by example in creating a culture of proactive customer engagement to exceed customers' expectations
Greet and assist all customers in a friendly manner, sharing information on product, promotions, and loyalty programs
Resolve any customer complaints, determine source of issues and take initiative to identify and resolve them
Act as the customer experience leader; accountable for results of the customer experience and create action plans to improve performance
Creates a positive in-store experience through visual standards
Other essential functions may occur as directed by your supervisor
Required Experience & Qualifications
Education: High School or Equivalent
Years of Experience: 1–3 of relevant job experience
Proficient in use of technology (iPad, registers)
Demonstrates strong customer service skills
Meets defined availability criteria, including nights, weekends and non-business hours
Meets physical requirements
Critical Skills & Attributes
Previous retail experience preferred
Proven ability to drive sales results
Strong communication skills
Minimum of two years relevant experience
Prior sales management experience
Benefits and Compensation
Medical, pharmacy, dental and vision coverage
401(k) and Roth 401(k) with Company match
Merchandise discount
Paid Time Off
Parental leave for new moms and dads
For part-time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that fits their needs and budget. Part-time associates may be eligible to receive paid sick leave, public health emergency leave, and to participate in the 401(k) and Roth 401(k) with Company match. Part-time associates are also eligible for an Express merchandise discount, a Learn & Earn incentive program, and voluntary benefits through YouDecide.
Pay Range $21.20 - $31.25 per hour
Closing An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1‑800‑964‑9793 and say "Associate Relations" or send an e‑mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.
Note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third‑parties for hires made.
Seniority level Mid‑Senior level
Employment type Full-time
Job function Other
Referrals increase your chances of interviewing at EXPRESS by 2x.
#J-18808-Ljbffr
About PHOENIX P HOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.
Overview Express is a multichannel apparel brand dedicated to creating confidence and inspiring self-expression. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Whether dressing for work, everyday or special occasions, Express ensures you look and feel your best, wherever life takes you. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.
Store Name Culver City
Responsibilities
Assists in developing, inspiring, and retaining top talent
Maintain a positive work environment, encouraging an exceptionally high level of store morale and a "one team" mentality
Coach, teach and train Sales Associates for effective job performance
Partner with the Store Manager to identify high-performing Sales Associates to assist in their growth
May assist in the hiring process for Sales Associates by participating in interview and providing feedback to the Store Manager
Support the Store Manager's analysis of the business and help execute/communicate clear action plans that optimize results and ensure effective execution of all operational activities
Assist in overseeing all aspects of daily store operations
Execute action plans to optimize results
Ensure sales floor coverage to meet customer expectations
Oversee merchandise flow, such as shipment, replenishment, and omnichannel operations, throughout the store
Maintain adherence to Company Policies and ensure the safety of associates and customers
Manage the execution of the store strategy to achieve performance goals
Optimize sales/operations opportunities by leading associates to consistently execute merchandising strategies, operations, loyalty programs and other company initiatives
Support a store's environment focused on consistently delivering a great in-store experience
Lead by example in creating a culture of proactive customer engagement to exceed customers' expectations
Greet and assist all customers in a friendly manner, sharing information on product, promotions, and loyalty programs
Resolve any customer complaints, determine source of issues and take initiative to identify and resolve them
Act as the customer experience leader; accountable for results of the customer experience and create action plans to improve performance
Creates a positive in-store experience through visual standards
Other essential functions may occur as directed by your supervisor
Required Experience & Qualifications
Education: High School or Equivalent
Years of Experience: 1–3 of relevant job experience
Proficient in use of technology (iPad, registers)
Demonstrates strong customer service skills
Meets defined availability criteria, including nights, weekends and non-business hours
Meets physical requirements
Critical Skills & Attributes
Previous retail experience preferred
Proven ability to drive sales results
Strong communication skills
Minimum of two years relevant experience
Prior sales management experience
Benefits and Compensation
Medical, pharmacy, dental and vision coverage
401(k) and Roth 401(k) with Company match
Merchandise discount
Paid Time Off
Parental leave for new moms and dads
For part-time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that fits their needs and budget. Part-time associates may be eligible to receive paid sick leave, public health emergency leave, and to participate in the 401(k) and Roth 401(k) with Company match. Part-time associates are also eligible for an Express merchandise discount, a Learn & Earn incentive program, and voluntary benefits through YouDecide.
Pay Range $21.20 - $31.25 per hour
Closing An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1‑800‑964‑9793 and say "Associate Relations" or send an e‑mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.
Note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third‑parties for hires made.
Seniority level Mid‑Senior level
Employment type Full-time
Job function Other
Referrals increase your chances of interviewing at EXPRESS by 2x.
#J-18808-Ljbffr