Ascentria Care Alliance
Office Manager - Worcester Client Center- Part Time
Ascentria Care Alliance, Worcester, Massachusetts, us, 01609
Job Details
Help us Build a Thriving New England!
Part Time- 24 Hours per week- Monday-Friday- Flexible work schedule between the hours of 8am-4pm
Ascentria Care Alliance has been transforming underserved communities for over 150 years, providing a wide range of services to children, families, and seniors across five states. Recognized as one of the largest human services nonprofits in New England and one of the top 100 women‑led businesses in Massachusetts, we envision vibrant communities where all individuals have access to resources to support one another to overcome challenges and seize opportunities.
Position Overview The Office Manager at each location is often the first person with whom our clients and partners interact, making these roles critical within our organization. The Office Manager must welcome, interact with, and direct all visitors with a consistently friendly, compassionate, and professional demeanor, and a focus on excellent customer service. The Office Manager's responsibilities include General Reception; Office Administration; Office Maintenance; and Building Access and Security.
Here’s What We’re Looking For
Provide support in understanding paperwork related to social security benefits and provide advocacy as needed
Process all new applications for Organizational Representative Payee
Close all accounts in accordance with Social Security guidelines including the proper return of conserved funds
Ensure funds from representative payee accounts are used to meet the basic needs of food, shelter, clothing, and medical care
Responsible for the disbursement of funds and successful collection of all required paperwork and receipts in accordance with policy and procedures.
Collaborate with the program staff to process budget changes timely and accurately
Monitor all checking and savings accounts on Individual’s behalf to ensure minimum balances are maintained while also corresponding with Funds Management Training Plan Reports changes in the clients' status to the Social Security Administration (SSA) upon notification of such an event by program staff.
Ensures client's account is reconciled and conserved funds forwarded to the SSA in the event the client is no longer receiving services.
Works with the Internal Audit and Finance staff to establish and enforce all new representative payee policies and procedures.
Works with the Finance staff to research and address account reconciliation questions and variances as needed.
Research complex issues and questions and demonstrate problem solving skills
Communicates to and provides training to program staff on rep payee issues, as needed.
Responds to all inquiries with rep payee information.
Ensures that all receipts and disbursements are processed in a timely manner.
Creates and delivers all client reports to Social Security on a timely basis.
Maintains current on Social Security issues and regulation.
Qualifications
Bachelor's degree in accounting, Business Administration, or related. In some cases, experience may be substituted for academic training.
Experience with Rep Payee functions is strongly preferred
Knowledge of payroll and accounts payable procedures and practices
Excellent organizational, time management, analytical, and communication skills required
Ability to handle people and situations with diplomacy, compassion and tact
Must be able to travel to banking institutions, county offices and SSA offices
Valid driver’s license and an acceptable driving record required
Ability to work within the Mission of the agency, “we are called to strengthen communities by empowering people to respond to life's challenges.”
Trainings Required
Certify in First Aid and CPR within 90 days of employment
Ascentria Organizational Orientation
Maintain mandatory training certifications and e‑Learning certificates, as needed
Organizational Rep Payee
DDS Regulations concerning management of client funds
Maintain mandatory training and certifications as required.
Here’s Why You Should Join Us We prioritize our employees' wellbeing with a comprehensive benefits package, for those who qualify, and a supportive workplace culture where all are encouraged and empowered to drive change, make a difference, and enjoy life outside of work.
When you join Ascentria, you’re not just taking on a job—you’re stepping into a role that empowers you to grow personally and professionally while contributing to a meaningful mission. Transform lives and communities with Ascentria Care Alliance. Apply today to be a part of our mission‑driven Team!
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Position Overview The Office Manager at each location is often the first person with whom our clients and partners interact, making these roles critical within our organization. The Office Manager must welcome, interact with, and direct all visitors with a consistently friendly, compassionate, and professional demeanor, and a focus on excellent customer service. The Office Manager's responsibilities include General Reception; Office Administration; Office Maintenance; and Building Access and Security.
Here’s What We’re Looking For
Provide support in understanding paperwork related to social security benefits and provide advocacy as needed
Process all new applications for Organizational Representative Payee
Close all accounts in accordance with Social Security guidelines including the proper return of conserved funds
Ensure funds from representative payee accounts are used to meet the basic needs of food, shelter, clothing, and medical care
Responsible for the disbursement of funds and successful collection of all required paperwork and receipts in accordance with policy and procedures.
Collaborate with the program staff to process budget changes timely and accurately
Monitor all checking and savings accounts on Individual’s behalf to ensure minimum balances are maintained while also corresponding with Funds Management Training Plan Reports changes in the clients' status to the Social Security Administration (SSA) upon notification of such an event by program staff.
Ensures client's account is reconciled and conserved funds forwarded to the SSA in the event the client is no longer receiving services.
Works with the Internal Audit and Finance staff to establish and enforce all new representative payee policies and procedures.
Works with the Finance staff to research and address account reconciliation questions and variances as needed.
Research complex issues and questions and demonstrate problem solving skills
Communicates to and provides training to program staff on rep payee issues, as needed.
Responds to all inquiries with rep payee information.
Ensures that all receipts and disbursements are processed in a timely manner.
Creates and delivers all client reports to Social Security on a timely basis.
Maintains current on Social Security issues and regulation.
Qualifications
Bachelor's degree in accounting, Business Administration, or related. In some cases, experience may be substituted for academic training.
Experience with Rep Payee functions is strongly preferred
Knowledge of payroll and accounts payable procedures and practices
Excellent organizational, time management, analytical, and communication skills required
Ability to handle people and situations with diplomacy, compassion and tact
Must be able to travel to banking institutions, county offices and SSA offices
Valid driver’s license and an acceptable driving record required
Ability to work within the Mission of the agency, “we are called to strengthen communities by empowering people to respond to life's challenges.”
Trainings Required
Certify in First Aid and CPR within 90 days of employment
Ascentria Organizational Orientation
Maintain mandatory training certifications and e‑Learning certificates, as needed
Organizational Rep Payee
DDS Regulations concerning management of client funds
Maintain mandatory training and certifications as required.
Here’s Why You Should Join Us We prioritize our employees' wellbeing with a comprehensive benefits package, for those who qualify, and a supportive workplace culture where all are encouraged and empowered to drive change, make a difference, and enjoy life outside of work.
When you join Ascentria, you’re not just taking on a job—you’re stepping into a role that empowers you to grow personally and professionally while contributing to a meaningful mission. Transform lives and communities with Ascentria Care Alliance. Apply today to be a part of our mission‑driven Team!
#J-18808-Ljbffr