Doubletree by Hilton Colorado Springs
Front Desk Supervisor Ft
Doubletree by Hilton Colorado Springs, Colorado Springs, Colorado, United States, 80509
Front Desk Supervisor
The DoubleTree by Hilton Colorado Springs is hiring a Front Desk Supervisor. This is a full-time position. The Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly ensure the prompt, efficient and courteous service to guests, that all guests' needs are met during their stay and to deliver the highest levels of guest satisfaction.
Responsibilities
Assists in the operations of the Front Desk by supervising all Guest Service associates.
Ensures guest satisfaction by responding to guest requests in a friendly, service-oriented manner, resolving guest complaints, and greeting in-house guests.
Fills in at the Front Desk during busy periods or when staffing needs dictate.
Performs other duties as assigned by management.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high-pressure situations.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
Working Conditions Ability to work irregular shifts, weekends, holidays, and overtime as activity levels demand.
Qualifications
Prior hotel front desk experience is required.
Hilton experience preferred.
Supervisory or extensive experience is ideal.
Compensation $17.50 - $18 hourly
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Responsibilities
Assists in the operations of the Front Desk by supervising all Guest Service associates.
Ensures guest satisfaction by responding to guest requests in a friendly, service-oriented manner, resolving guest complaints, and greeting in-house guests.
Fills in at the Front Desk during busy periods or when staffing needs dictate.
Performs other duties as assigned by management.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high-pressure situations.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
Working Conditions Ability to work irregular shifts, weekends, holidays, and overtime as activity levels demand.
Qualifications
Prior hotel front desk experience is required.
Hilton experience preferred.
Supervisory or extensive experience is ideal.
Compensation $17.50 - $18 hourly
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