Territorial Savings, a division of Bank of Hope
Service Officer (Hawaii Kai)- Territorial Savings
Territorial Savings, a division of Bank of Hope, Honolulu, Hawaii, United States, 96814
Service Officer (Hawaii Kai) – Territorial Savings
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Service Officer (Hawaii Kai) – Territorial Savings
role at
Territorial Savings, a division of Bank of Hope . This is a full‑time, hourly position.
Responsibilities Branch Operations Support
Handle daily operational functions accurately and efficiently, including all other routine transactions.
Ensure branch compliance with all policies, procedures, and regulatory requirements, including security protocols.
Assist with teller duties at least 25% of their time including peak hours or staff shortages, processing transactions such as deposits, withdrawals, transfers, and other routine transactions with efficiency.
Adhere to and enforce fraud detection and prevention protocols, reviewing any suspicious account activity and reporting potential risks.
Assist with the preparation and coordination of audits, following through on any corrective actions.
Customer Service & Problem Resolution
Deliver an exceptional customer experience by assisting with inquiries, resolving issues, and ensuring a welcoming environment for all clients.
Engage proactively with customers to understand their needs, offering personalized banking solutions that enhance the customer relationship.
Act as a role model for front‑line staff, ensuring that the highest levels of customer service are maintained at all times.
Act as an escalation point for more complex customer issues and work with other departments to provide effective solutions.
Identify opportunities for cross‑selling and upselling bank products and services, contributing to the branch’s overall sales goals.
Collaborate with the Branch Manager, Operations Manager and Premier Banking Officer to support customer retention and expansion efforts, helping to grow the branch’s customer base.
Team Support & Leadership
Help mentor tellers and other front‑line staff on bank procedures, customer service standards, and operational tasks.
Provide guidance to the team on operational issues and ensure consistent application of best practices.
Assist with back‑office duties as needed, including processing wire transfers, stop payments, and other administrative tasks.
Qualifications
Education/Credentials
Minimum Education Level: High School Diploma
Prior Experience
Required: At least 3 years of experience working in branch operations.
Skills
English: Written: Advanced, Verbal: Fluent
Required: Ability to manage multiple tasks, projects and deadlines simultaneously.
Required: Excellent verbal and written communication skills.
Required: Strong organizational skills with a willingness to adapt to change as needed in a fast‑paced environment.
The salary range for this full‑time position is $21.00 to $26.00 hourly, plus bonus and benefits. Salary ranges are determined based on qualifications, level, and location. Exact compensation may vary based on your skills and experience.
Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.
Job Details
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Other
Industry: Banking
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Service Officer (Hawaii Kai) – Territorial Savings
role at
Territorial Savings, a division of Bank of Hope . This is a full‑time, hourly position.
Responsibilities Branch Operations Support
Handle daily operational functions accurately and efficiently, including all other routine transactions.
Ensure branch compliance with all policies, procedures, and regulatory requirements, including security protocols.
Assist with teller duties at least 25% of their time including peak hours or staff shortages, processing transactions such as deposits, withdrawals, transfers, and other routine transactions with efficiency.
Adhere to and enforce fraud detection and prevention protocols, reviewing any suspicious account activity and reporting potential risks.
Assist with the preparation and coordination of audits, following through on any corrective actions.
Customer Service & Problem Resolution
Deliver an exceptional customer experience by assisting with inquiries, resolving issues, and ensuring a welcoming environment for all clients.
Engage proactively with customers to understand their needs, offering personalized banking solutions that enhance the customer relationship.
Act as a role model for front‑line staff, ensuring that the highest levels of customer service are maintained at all times.
Act as an escalation point for more complex customer issues and work with other departments to provide effective solutions.
Identify opportunities for cross‑selling and upselling bank products and services, contributing to the branch’s overall sales goals.
Collaborate with the Branch Manager, Operations Manager and Premier Banking Officer to support customer retention and expansion efforts, helping to grow the branch’s customer base.
Team Support & Leadership
Help mentor tellers and other front‑line staff on bank procedures, customer service standards, and operational tasks.
Provide guidance to the team on operational issues and ensure consistent application of best practices.
Assist with back‑office duties as needed, including processing wire transfers, stop payments, and other administrative tasks.
Qualifications
Education/Credentials
Minimum Education Level: High School Diploma
Prior Experience
Required: At least 3 years of experience working in branch operations.
Skills
English: Written: Advanced, Verbal: Fluent
Required: Ability to manage multiple tasks, projects and deadlines simultaneously.
Required: Excellent verbal and written communication skills.
Required: Strong organizational skills with a willingness to adapt to change as needed in a fast‑paced environment.
The salary range for this full‑time position is $21.00 to $26.00 hourly, plus bonus and benefits. Salary ranges are determined based on qualifications, level, and location. Exact compensation may vary based on your skills and experience.
Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.
Job Details
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Other
Industry: Banking
#J-18808-Ljbffr