Helix Community Schools
Information Technology Specialist- Helix Community Schools
Helix Community Schools, Baton Rouge, Louisiana, us, 70873
Key Responsibilities
1. Assessment & Instructional Support
Provide technical support during state-mandated testing (e.g.,
LEAP ,
ACT ,
ELA ,
TS Gold , etc.)
Collaborate with testing coordinators to set up secure browsers, testing devices, and backup systems
Monitor real-time testing performance and troubleshoot disruptions
Ensure compliance with
Louisiana Department of Education (LDOE)
testing protocols
2. End-User Support (Student & Staff)
Deliver timely Tier 1 and Tier 2 support to students, teachers, and administrative staff
Troubleshoot issues with Chromebooks, laptops, tablets, smartboards, projectors, and other instructional tech
Train staff and students on proper use of educational platforms (e.g., Google Workspace, Clever, Edgenuity, JCampus, etc.)
3. Application & System Support
Manage and provide support for educational and operational software, including: JCampus (Sponsor Site/Student SIS)
SchoolMint or EnrollBR
Clever
Learning management systems (LMS)
and curriculum platforms
Work with vendors and central office to maintain license compliance and software updates
4. Network & Server Support
Maintain local servers, firewalls, Wi-Fi access points, and other network infrastructure
Collaborate with external IT vendors as needed to ensure data security and optimal uptime
Ensure compliance with
FERPA ,
CIPA , and all relevant data privacy regulations
5. Inventory & Asset Management
Maintain accurate inventory of all IT equipment and instructional devices
Tag, deploy, track, and recover devices assigned to staff and students
Coordinate repairs and replacements in accordance with school and district policy
Qualifications
Associate's or Bachelor's degree in
Information Technology ,
Computer Science , or a related field (or equivalent work experience)
2+ years of experience in a K-12 educational setting , preferably within a
Louisiana public or charter school
Proficiency with
LEAP and state assessment platforms , including setup and technical readiness
Experience supporting
Google Workspace for Education ,
JCampus , and
instructional technology platforms
Knowledge of basic networking, server maintenance, and security protocols
Excellent troubleshooting, communication, and documentation skills
Ability to work independently and across multiple sites
Reliable transportation to travel between campuses (mileage reimbursed)
Preferred Skills
Familiarity with
Bulletin 118 (Louisiana Testing Requirements)
and state testing accommodations
Experience with
data reporting systems , such as EdLink or SER
Bilingual (English/Spanish or English/Creole) is a plus
Benefits
Competitive salary based on experience
Full benefits package including health, vision, dental, and retirement
Mileage reimbursement for multi-site support
Professional development opportunities in instructional technology and cybersecurity
Dynamic, mission-driven work environment
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1. Assessment & Instructional Support
Provide technical support during state-mandated testing (e.g.,
LEAP ,
ACT ,
ELA ,
TS Gold , etc.)
Collaborate with testing coordinators to set up secure browsers, testing devices, and backup systems
Monitor real-time testing performance and troubleshoot disruptions
Ensure compliance with
Louisiana Department of Education (LDOE)
testing protocols
2. End-User Support (Student & Staff)
Deliver timely Tier 1 and Tier 2 support to students, teachers, and administrative staff
Troubleshoot issues with Chromebooks, laptops, tablets, smartboards, projectors, and other instructional tech
Train staff and students on proper use of educational platforms (e.g., Google Workspace, Clever, Edgenuity, JCampus, etc.)
3. Application & System Support
Manage and provide support for educational and operational software, including: JCampus (Sponsor Site/Student SIS)
SchoolMint or EnrollBR
Clever
Learning management systems (LMS)
and curriculum platforms
Work with vendors and central office to maintain license compliance and software updates
4. Network & Server Support
Maintain local servers, firewalls, Wi-Fi access points, and other network infrastructure
Collaborate with external IT vendors as needed to ensure data security and optimal uptime
Ensure compliance with
FERPA ,
CIPA , and all relevant data privacy regulations
5. Inventory & Asset Management
Maintain accurate inventory of all IT equipment and instructional devices
Tag, deploy, track, and recover devices assigned to staff and students
Coordinate repairs and replacements in accordance with school and district policy
Qualifications
Associate's or Bachelor's degree in
Information Technology ,
Computer Science , or a related field (or equivalent work experience)
2+ years of experience in a K-12 educational setting , preferably within a
Louisiana public or charter school
Proficiency with
LEAP and state assessment platforms , including setup and technical readiness
Experience supporting
Google Workspace for Education ,
JCampus , and
instructional technology platforms
Knowledge of basic networking, server maintenance, and security protocols
Excellent troubleshooting, communication, and documentation skills
Ability to work independently and across multiple sites
Reliable transportation to travel between campuses (mileage reimbursed)
Preferred Skills
Familiarity with
Bulletin 118 (Louisiana Testing Requirements)
and state testing accommodations
Experience with
data reporting systems , such as EdLink or SER
Bilingual (English/Spanish or English/Creole) is a plus
Benefits
Competitive salary based on experience
Full benefits package including health, vision, dental, and retirement
Mileage reimbursement for multi-site support
Professional development opportunities in instructional technology and cybersecurity
Dynamic, mission-driven work environment
#J-18808-Ljbffr