State of Tennessee
TSP FRONT DESK ASSOCIATE - 10152025- 72076
State of Tennessee, Dickson, Tennessee, United States, 37055
Job Information
State of Tennessee Job Information Opening Date/Time10/15/2025 12:00AM Central TimeClosing Date/Time10/28/2025 11:59PM Central TimeSalary (Monthly)$2,349.00 - $3,519.00Salary (Annually)$28,188.00 - $42,228.00Job TypeFull-TimeCity, State LocationBurns, TNDepartmentEnvironment and Conservation
LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF ENVIRONMENT & CONSERVATION, TENNESSEE STATE PARKS DIVISION, DICKSON COUNTY
For more information, visit the link below:
Qualifications
Education and Experience:
Education equivalent to a High School Diploma
Substitution of Education for Experience:
One year of customer service experience may be substituted for the required education on a year-for-year basis
Examination Method:
Education and Experience,100%, for Preferred Service positions.
Overview Summary:
Under immediate supervision, is responsible for greeting guests, arranging reservations for guests, assisting guests in obtaining accommodations, acting as an information agent and performing routine administrative duties.
Distinguishing Features:
This classification is responsible for checking guests in and out of the Lodge, ensuring proper room and miscellaneous postings, making reservations, securing credit, answering questions, answering telephones, supporting night audit, providing maximum levels of guest service and other duties as necessary to promote a positive guest experience.
Responsibilities
Provides customer service to guests by operating a front desk in a Tennessee State Park by performing the following duties: Confirm and manage guest reservations, greets guests, assigns rooms, track room availability and occupancy, managing and routing inbound calls, and other customer service responsibilities as needed. Works with the Sales department to maximize revenue. Responsible for administering the Lodge retail area during shifts, including stocking inventory, managing guest transactions, and visually observing the retail sales area to prevent theft. Maintains a complete knowledge of Tennessee State Park and Lodge features/services, hours of operations, room rates, special packages and promotions, local area knowledge, daily house count and expected arrivals/departures, and schedules daily group activities. Utilizes yield management effectively and within TDEC policies. Identify payment methods, post charges, and collect payments for services and products purchased by guests to ensure all bills are settled before checkout. Coordinates with housekeeping and maintenance staff to resolve any reported issues to ensure guest satisfaction. Communicate with housekeeping to identify vacated rooms ready for cleaning. Ensure all accounts are current and comply with standards established by the Tennessee State Park policy and front office supervisor.
Competencies (KSA's)
Competencies: Approachability Career Ambition Composure Conflict Management Customer Focus Humor Integrity and Trust Listening Patience Problem Solving Time Management Understanding Others
Knowledge: Sales and Marketing Mathematics English Language Customer and Personal Service Clerical
Skills: Writing Time Management Speaking Social Perceptiveness Service Orientation Reading Comprehension Mathematics Complex Problem Solving Active Listening
Abilities: Auditory Attention Deductive Reasoning Mathematical Reasoning Memorization Oral Comprehension Oral Expression Speech Clarity Stamina Time Sharing Trunk Strength Written Comprehension Written Expression
Tools & Equipment Telephone Computer Calculator Cash register Property Management System
For more information, visit the link below:
Qualifications
Education and Experience:
Education equivalent to a High School Diploma
Substitution of Education for Experience:
One year of customer service experience may be substituted for the required education on a year-for-year basis
Examination Method:
Education and Experience,100%, for Preferred Service positions.
Overview Summary:
Under immediate supervision, is responsible for greeting guests, arranging reservations for guests, assisting guests in obtaining accommodations, acting as an information agent and performing routine administrative duties.
Distinguishing Features:
This classification is responsible for checking guests in and out of the Lodge, ensuring proper room and miscellaneous postings, making reservations, securing credit, answering questions, answering telephones, supporting night audit, providing maximum levels of guest service and other duties as necessary to promote a positive guest experience.
Responsibilities
Provides customer service to guests by operating a front desk in a Tennessee State Park by performing the following duties: Confirm and manage guest reservations, greets guests, assigns rooms, track room availability and occupancy, managing and routing inbound calls, and other customer service responsibilities as needed. Works with the Sales department to maximize revenue. Responsible for administering the Lodge retail area during shifts, including stocking inventory, managing guest transactions, and visually observing the retail sales area to prevent theft. Maintains a complete knowledge of Tennessee State Park and Lodge features/services, hours of operations, room rates, special packages and promotions, local area knowledge, daily house count and expected arrivals/departures, and schedules daily group activities. Utilizes yield management effectively and within TDEC policies. Identify payment methods, post charges, and collect payments for services and products purchased by guests to ensure all bills are settled before checkout. Coordinates with housekeeping and maintenance staff to resolve any reported issues to ensure guest satisfaction. Communicate with housekeeping to identify vacated rooms ready for cleaning. Ensure all accounts are current and comply with standards established by the Tennessee State Park policy and front office supervisor.
Competencies (KSA's)
Competencies: Approachability Career Ambition Composure Conflict Management Customer Focus Humor Integrity and Trust Listening Patience Problem Solving Time Management Understanding Others
Knowledge: Sales and Marketing Mathematics English Language Customer and Personal Service Clerical
Skills: Writing Time Management Speaking Social Perceptiveness Service Orientation Reading Comprehension Mathematics Complex Problem Solving Active Listening
Abilities: Auditory Attention Deductive Reasoning Mathematical Reasoning Memorization Oral Comprehension Oral Expression Speech Clarity Stamina Time Sharing Trunk Strength Written Comprehension Written Expression
Tools & Equipment Telephone Computer Calculator Cash register Property Management System