Teradyne
Product Support Engineer (IST, North Reading, MA)
Teradyne, North Reading, Massachusetts, us, 01864
We are the global test and automation specialists, powering next-generation technologies through sophisticated solutions. Behind every electronic device you use, Teradyne's test technology ensures your device works right the first time, every time! Our portfolio of automation solutions help manufacturers to develop and deliver products quickly, efficiently and cost-effectively. Together, Teradyne (http://www.teradyne.com/) companies deliver manufacturing automation across industries and applications around the world!
We attract, develop, and retain a high-performance workforce, comprised of people with diverse backgrounds and a shared drive for excellence. We strive to foster a positive and inclusive work environment that helps employees, and communities, thrive.
Our Purpose
TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported ? to innovate and learn something new every day.
We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
Opportunity Overview
The Teradyne Product Support Engineering team is looking for a highly-motivated, energetic, technically driven Engineer to provide world class support to the current and future generations of Teradyne Semiconductor Test Products.
This role is enabled by an in-depth knowledge of Teradyne's product offerings coupled with a desire to provide timely solutions across an evolving customer Landscape. The Product Support Engineer role is a dynamic global support opportunity that spans an array of engineering
d i sciplines.
This individual will report directly to the Semiconductor Test Product Support Engineering Manager .
Represent PSG as a core team member on both existing and new products
Work with the field team and engineering (SW and HW) on field issues and escalations i n both the field and factory
Assist with identifying root cause to increase system up time
Work as part of the new product integration team by:
Participating in new product team meetings
Working with design engineering to design in serviceability (DFS)
Lead installation and serviceability discussions as part of design reviews
Support system install requirements and work with install coordinator on required tools, resources, etc.
Develop a Field Replaceable Unit (FRU) strategy
Organize, schedule and project manage field upgrades
Manage training for Teradyne field service engineers
Develop support documentation
Monitor system and new product reliability
Generate reliability reports based on field issues
Travel expectations are less than 20% of work requirements
All About You
We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you're ready to join us in this mission, take a closer look at the minimum criteria for the position.
Bachel ors of Science in Engineering (MFG/ME/EE), Electromechanical preferred
4+ years of experience
Must be self-motivated, team oriented, and "hands-on"
Excellent verbal and written communication skills
Excellent organizational and time management skills
Ability to work with limited supervision and with cross-functional teams
Critical thinking and the ability to troubleshoot complex issues
Basic understanding of mechanical design drawings and/or electrical schematics
Ability to create detailed documentation
Product Support and/or automation experience desired
This position is not eligible for visa sponsorship.
Compensation:
The base salary range for this role is ? $75,300- $120,600. ? This range is a good faith estimate, and the amount of base salary will correspond with experience and skill set. This range can also fluctuate depending on demand and location.
Incentive Plan: This job is eligible for discretionary bonus(es) based on financial performance.
Benefits:
Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, Flexible Spending Accounts, retirement savings plans, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more. ? Please click here (https://www.teradyne.com/2025-open-enrollment/) to see details.
#LI-NS1
Current openings may involve access to export controlled technology and may be subject to export licensing requirements prior to employment. ATTENTION APPLICANTS WITH DISABILITIES: If you're unable to access our on-line application due to a disability you may visit one of our locations or our Corporate Office at 600 Riverpark Drive, North Reading, MA and request a paper application form. In addition, you may also contact the HR Service Center at 978-370-3041 or contact them at HR.Service.Center@teradyne.com for additional assistance. LitePoint, a Teradyne Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.
We attract, develop, and retain a high-performance workforce, comprised of people with diverse backgrounds and a shared drive for excellence. We strive to foster a positive and inclusive work environment that helps employees, and communities, thrive.
Our Purpose
TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported ? to innovate and learn something new every day.
We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
Opportunity Overview
The Teradyne Product Support Engineering team is looking for a highly-motivated, energetic, technically driven Engineer to provide world class support to the current and future generations of Teradyne Semiconductor Test Products.
This role is enabled by an in-depth knowledge of Teradyne's product offerings coupled with a desire to provide timely solutions across an evolving customer Landscape. The Product Support Engineer role is a dynamic global support opportunity that spans an array of engineering
d i sciplines.
This individual will report directly to the Semiconductor Test Product Support Engineering Manager .
Represent PSG as a core team member on both existing and new products
Work with the field team and engineering (SW and HW) on field issues and escalations i n both the field and factory
Assist with identifying root cause to increase system up time
Work as part of the new product integration team by:
Participating in new product team meetings
Working with design engineering to design in serviceability (DFS)
Lead installation and serviceability discussions as part of design reviews
Support system install requirements and work with install coordinator on required tools, resources, etc.
Develop a Field Replaceable Unit (FRU) strategy
Organize, schedule and project manage field upgrades
Manage training for Teradyne field service engineers
Develop support documentation
Monitor system and new product reliability
Generate reliability reports based on field issues
Travel expectations are less than 20% of work requirements
All About You
We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you're ready to join us in this mission, take a closer look at the minimum criteria for the position.
Bachel ors of Science in Engineering (MFG/ME/EE), Electromechanical preferred
4+ years of experience
Must be self-motivated, team oriented, and "hands-on"
Excellent verbal and written communication skills
Excellent organizational and time management skills
Ability to work with limited supervision and with cross-functional teams
Critical thinking and the ability to troubleshoot complex issues
Basic understanding of mechanical design drawings and/or electrical schematics
Ability to create detailed documentation
Product Support and/or automation experience desired
This position is not eligible for visa sponsorship.
Compensation:
The base salary range for this role is ? $75,300- $120,600. ? This range is a good faith estimate, and the amount of base salary will correspond with experience and skill set. This range can also fluctuate depending on demand and location.
Incentive Plan: This job is eligible for discretionary bonus(es) based on financial performance.
Benefits:
Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, Flexible Spending Accounts, retirement savings plans, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more. ? Please click here (https://www.teradyne.com/2025-open-enrollment/) to see details.
#LI-NS1
Current openings may involve access to export controlled technology and may be subject to export licensing requirements prior to employment. ATTENTION APPLICANTS WITH DISABILITIES: If you're unable to access our on-line application due to a disability you may visit one of our locations or our Corporate Office at 600 Riverpark Drive, North Reading, MA and request a paper application form. In addition, you may also contact the HR Service Center at 978-370-3041 or contact them at HR.Service.Center@teradyne.com for additional assistance. LitePoint, a Teradyne Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.