Teradyne
Product Support Engineer (IST, North Reading, MA)
Teradyne, North Reading, Massachusetts, us, 01864
Overview
Join to apply for the
Product Support Engineer (IST, North Reading, MA)
role at
Teradyne . We are the global test and automation specialists, powering next-generation technologies through sophisticated solutions. Behind every electronic device you use, Teradyne's test technology ensures your device works right the first time, every time. Our portfolio of automation solutions helps manufacturers develop and deliver products quickly, efficiently and cost-effectively. We strive to foster a positive and inclusive work environment that helps employees and communities thrive. Opportunity Overview
The Teradyne Product Support Engineering team is looking for a highly motivated, energetic, technically driven Engineer to provide world-class support to the current and future generations of Teradyne Semiconductor Test Products. This role is enabled by in-depth knowledge of Teradyne's product offerings and a desire to provide timely solutions across an evolving customer landscape. It is a dynamic global support opportunity spanning an array of engineering disciplines. The individual will report directly to the Semiconductor Test Product Support Engineering Manager. Responsibilities
Represent PSG as a core team member on both existing and new products Work with the field team and engineering (SW and HW) on field issues and escalations in both the field and factory Assist with identifying root cause to increase system uptime Participate in new product team meetings Work with design engineering to design in serviceability (DFS) Lead installation and serviceability discussions as part of design reviews Support system install requirements and coordinate with the install team on required tools and resources Develop a Field Replaceable Unit (FRU) strategy Organize, schedule and project manage field upgrades Manage training for Teradyne field service engineers Develop support documentation Monitor system and new product reliability Generate reliability reports based on field issues Travel expectations are less than 20% of work requirements All About You
Bachelor of Science in Engineering (MFG/ME/EE), Electromechanical preferred 4+ years of experience Must be self-motivated, team oriented, and "hands-on" Excellent verbal and written communication skills Excellent organizational and time management skills Ability to work with limited supervision and with cross-functional teams Critical thinking and the ability to troubleshoot complex issues Basic understanding of mechanical design drawings and/or electrical schematics Ability to create detailed documentation Product Support and/or automation experience desired This position is not eligible for visa sponsorship. Compensation & Benefits
Compensation:
The base salary range for this role is $75,300 - $120,600. This range is a good faith estimate and will correspond with experience and skill set. The range can fluctuate depending on demand and location. Incentive Plan:
This job is eligible for discretionary bonus(es) based on financial performance. Benefits:
Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, Flexible Spending Accounts, retirement savings plans, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more. Note: References to other roles and postings, or site-specific notices, have been removed for clarity. Additional
Location: Boston, MA is listed for related roles; however, the primary location for this posting is North Reading, MA. This description reflects current information for the Product Support Engineer role at Teradyne.
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Join to apply for the
Product Support Engineer (IST, North Reading, MA)
role at
Teradyne . We are the global test and automation specialists, powering next-generation technologies through sophisticated solutions. Behind every electronic device you use, Teradyne's test technology ensures your device works right the first time, every time. Our portfolio of automation solutions helps manufacturers develop and deliver products quickly, efficiently and cost-effectively. We strive to foster a positive and inclusive work environment that helps employees and communities thrive. Opportunity Overview
The Teradyne Product Support Engineering team is looking for a highly motivated, energetic, technically driven Engineer to provide world-class support to the current and future generations of Teradyne Semiconductor Test Products. This role is enabled by in-depth knowledge of Teradyne's product offerings and a desire to provide timely solutions across an evolving customer landscape. It is a dynamic global support opportunity spanning an array of engineering disciplines. The individual will report directly to the Semiconductor Test Product Support Engineering Manager. Responsibilities
Represent PSG as a core team member on both existing and new products Work with the field team and engineering (SW and HW) on field issues and escalations in both the field and factory Assist with identifying root cause to increase system uptime Participate in new product team meetings Work with design engineering to design in serviceability (DFS) Lead installation and serviceability discussions as part of design reviews Support system install requirements and coordinate with the install team on required tools and resources Develop a Field Replaceable Unit (FRU) strategy Organize, schedule and project manage field upgrades Manage training for Teradyne field service engineers Develop support documentation Monitor system and new product reliability Generate reliability reports based on field issues Travel expectations are less than 20% of work requirements All About You
Bachelor of Science in Engineering (MFG/ME/EE), Electromechanical preferred 4+ years of experience Must be self-motivated, team oriented, and "hands-on" Excellent verbal and written communication skills Excellent organizational and time management skills Ability to work with limited supervision and with cross-functional teams Critical thinking and the ability to troubleshoot complex issues Basic understanding of mechanical design drawings and/or electrical schematics Ability to create detailed documentation Product Support and/or automation experience desired This position is not eligible for visa sponsorship. Compensation & Benefits
Compensation:
The base salary range for this role is $75,300 - $120,600. This range is a good faith estimate and will correspond with experience and skill set. The range can fluctuate depending on demand and location. Incentive Plan:
This job is eligible for discretionary bonus(es) based on financial performance. Benefits:
Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, Flexible Spending Accounts, retirement savings plans, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more. Note: References to other roles and postings, or site-specific notices, have been removed for clarity. Additional
Location: Boston, MA is listed for related roles; however, the primary location for this posting is North Reading, MA. This description reflects current information for the Product Support Engineer role at Teradyne.
#J-18808-Ljbffr