University of Oregon
Security Operations Center Dispatch Supervisor
University of Oregon, Eugene, Oregon, United States, 97403
Department:
University of Oregon Police Department
Classification:
NonteachProf/Uncl 12mo .5+
Appointment Type and Duration:
Regular, Ongoing
Salary:
$80,000-$85,000 per year
FTE:
1.0
Application Review Begins: November 3, 2025; position open until filled.
Special Instructions to Applicants To be considered for this position, applicants must submit a complete application. A completed application includes:
Experience using dispatch software or technology, including specific systems worked with.
Experience leading or supervising employees or co‑workers in a dispatch or similar environment.
Experience training dispatch staff, including methods or programs used.
We are interested in finding the best candidate for the position. We encourage you to use your application to let us know what is meaningful to you about the role and what transferable skills or other qualities you would bring.
Department Summary Safety and Risk Services (SRS) is a unit within the Finance and Administration portfolio. Finance and Administration is a vibrant and varied portfolio serving all aspects of campus life. Our employees perform a wide range of functions including offering essential financial tools and support to the university’s many departments, providing key resources to employees, and keeping campus safe, clean, accessible and beautiful.
SRS’s mission is to collaborate with all campus constituents (students, staff, faculty, and visitors) and the surrounding community, to safeguard life and health and mitigate threats to the University’s core mission of academic excellence, research, and public service. Safety and Risk Services comprises Emergency Management and Continuity, Enterprise Risk Management, Environmental Health and Safety, Location Innovation Lab - Campus Mapping, Risk Management and Insurance, University of Oregon Police Department. SRS fulfills its mission by providing a variety of professional services, technical assistance, training, and regulatory oversight. The University of Oregon Police Department (UOPD) is a community oriented and trust based policing agency within the University of Oregon. UOPD plays an integral role in the university community by providing a safe, secure, and welcoming environment.
The mission is to foster a climate that encourages a free, open, and civil exchange of ideas in support of the educational, research, and public service goals of the university. The UOPD recognizes and promotes the value of multiculturalism and inclusiveness consistent with responsible citizenship within an international community. The University of Oregon is a diverse, dynamic, and adaptive community. Constant efforts by the UOPD are necessary to partner with and educate the community to deter, reduce, and resolve safety and security issues through proactive, multidisciplinary, and collaborative problem solving.
The Security Operations Center (SOC) is the university’s 24/7 365‑day unit that is a Secondary Public Safety Answering Point (secondary PSAP), routinely operating and monitoring various alarms, confidential law enforcement databases, emergency notification applications, surveillance devices, and two‑way communication systems and call handling for multiple emergency and non‑emergency phone lines. The SOC is responsible for deploying notifications, and ensuring that timely response, activation of various procedures, specialized teams, and notifications are made to campus partners and leadership.
Position Summary Reporting to the Associate Director, Security Operations Center, the Dispatch Supervisor will lead a team of dispatch professionals in day‑to‑day operations. This position is expected to serve as the subject‑matter expert while providing necessary support to the team members. The Dispatch Supervisor will apply working knowledge of communications, equipment theory, training and procedures to provide leadership, technical guidance, and direction to the Communication Officers of the SOC.
This position is considered a working supervisor, and it is expected to provide operational dispatching and records support. The role requires the ability to work a standard work week with occasional extended hours. The incumbent will need general availability to work non‑traditional hours based on organizational need. A satisfactory job performance requires the ability to multi‑task in a high‑paced work environment and to work under potentially stressful conditions. Interactions/contacts occur daily with the campus community while performing work and responding to emergencies.
Work is reviewed regularly by the Associate Director, SOC to ensure it is performed efficiently, safely, and meets both expectations and applicable requirements. A performance appraisal is conducted annually.
Minimum Requirements
High school diploma or equivalent.
Basic DPSST Telecommunications certification.
2 years of relevant law enforcement dispatch experience.
One year of law enforcement dispatch lead work, field trainer, or supervisory experience.
Possess or have the ability to possess a valid Oregon Driver’s License.
Possess or have the ability to possess LEDS certification.
Must successfully pass a comprehensive background assessment that includes criminal history check, driving record review, medical examination, psychological evaluation, drug screening, and an inclusive appraisal of work history.
Special Requirements
Maintain UO driver’s certification eligibility, which includes maintaining an Oregon driver’s license throughout employment.
No felony convictions under federal or state law.
No Class A misdemeanor convictions within three years of application.
Meet local, state, and national requirements for accessing criminal justice and computerized criminal history information.
Pass comprehensive background assessment (criminal history check, driving record review, drug screening, medical evaluation, psychological evaluation, inclusive appraisal of work history).
Incident Command System 100, 200, 700, and 800 certifications required within 60 days of employment.
CJIS and LEDS certification required within 60 days of employment.
Adult/Child First Aid/CPR required within 60 days of employment and must be maintained annually.
Professional Competencies
Demonstrated ability to maintain confidentiality and professionalism.
Independent positive, solutions‑based problem solver.
Demonstrated organizational skills and mult‑tasking abilities.
Demonstrated commitment to promoting and enhancing diversity.
Ability to build and maintain relationships with internal and external partners to support and promote the mission and core values of the university and the Police Department.
Ability to effectively train personnel according to law enforcement publicly safety training standards.
Ability to assess critical or emergent situations and determine an appropriate course of action.
Knowledge of mandatory crime reporting laws, regulations, and other law enforcement legal requirements.
Demonstrated analytical, decision‑making, problem‑identification, and resolution skills.
Excellent oral and written communication skills and sensitivity to effectively interact with a highly diverse campus community.
Knowledge and expertise in effective customer‑relations strategies and techniques.
Proven ability to consistently demonstrate personal integrity and emotional maturity.
Knowledge of police communications and records management.
Familiarity with the Law Enforcement Data System (LEDS).
Familiarity with Criminal Justice Information System (CJIS).
Preferred Qualifications
Five (5) years of experience in campus public safety or primary or secondary PSAP in Oregon.
Associate’s degree of higher education.
Two years of supervisory experience.
Experience managing and directing dispatchers.
Experience managing safety or security protection programs on a college campus.
Experience developing law enforcement or communication technology strategy or implementation.
Fluency in a second language.
Experience training personnel according to law enforcement public safety training standards.
APCO RPL, NENA ENP, or CPE.
DPSST Intermediate or Advanced Certification.
FLSA Exempt:
No
All offers of employment are contingent upon successful completion of a background check.
This position is represented by the University of Oregon Police Association.
The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit our website.
The University of Oregon is an equal‑opportunity institution committed to cultural diversity and compliance with the Americans with Disabilities Act. The University encourages all qualified individuals to apply and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please email us or call 541‑346‑5112.
UO prohibits discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy (including pregnancy‑related conditions), age, physical or mental disability, genetic information (including family medical history), ancestry, familial status, citizenship, service in the uniformed services (as defined in federal and state law), veteran status, expunged juvenile record, and/or use of leave protected by state or federal law in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Office of Equal Opportunity and Access. Contact information, related policies, and complaint procedures are listed here.
In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online.
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University of Oregon Police Department
Classification:
NonteachProf/Uncl 12mo .5+
Appointment Type and Duration:
Regular, Ongoing
Salary:
$80,000-$85,000 per year
FTE:
1.0
Application Review Begins: November 3, 2025; position open until filled.
Special Instructions to Applicants To be considered for this position, applicants must submit a complete application. A completed application includes:
Experience using dispatch software or technology, including specific systems worked with.
Experience leading or supervising employees or co‑workers in a dispatch or similar environment.
Experience training dispatch staff, including methods or programs used.
We are interested in finding the best candidate for the position. We encourage you to use your application to let us know what is meaningful to you about the role and what transferable skills or other qualities you would bring.
Department Summary Safety and Risk Services (SRS) is a unit within the Finance and Administration portfolio. Finance and Administration is a vibrant and varied portfolio serving all aspects of campus life. Our employees perform a wide range of functions including offering essential financial tools and support to the university’s many departments, providing key resources to employees, and keeping campus safe, clean, accessible and beautiful.
SRS’s mission is to collaborate with all campus constituents (students, staff, faculty, and visitors) and the surrounding community, to safeguard life and health and mitigate threats to the University’s core mission of academic excellence, research, and public service. Safety and Risk Services comprises Emergency Management and Continuity, Enterprise Risk Management, Environmental Health and Safety, Location Innovation Lab - Campus Mapping, Risk Management and Insurance, University of Oregon Police Department. SRS fulfills its mission by providing a variety of professional services, technical assistance, training, and regulatory oversight. The University of Oregon Police Department (UOPD) is a community oriented and trust based policing agency within the University of Oregon. UOPD plays an integral role in the university community by providing a safe, secure, and welcoming environment.
The mission is to foster a climate that encourages a free, open, and civil exchange of ideas in support of the educational, research, and public service goals of the university. The UOPD recognizes and promotes the value of multiculturalism and inclusiveness consistent with responsible citizenship within an international community. The University of Oregon is a diverse, dynamic, and adaptive community. Constant efforts by the UOPD are necessary to partner with and educate the community to deter, reduce, and resolve safety and security issues through proactive, multidisciplinary, and collaborative problem solving.
The Security Operations Center (SOC) is the university’s 24/7 365‑day unit that is a Secondary Public Safety Answering Point (secondary PSAP), routinely operating and monitoring various alarms, confidential law enforcement databases, emergency notification applications, surveillance devices, and two‑way communication systems and call handling for multiple emergency and non‑emergency phone lines. The SOC is responsible for deploying notifications, and ensuring that timely response, activation of various procedures, specialized teams, and notifications are made to campus partners and leadership.
Position Summary Reporting to the Associate Director, Security Operations Center, the Dispatch Supervisor will lead a team of dispatch professionals in day‑to‑day operations. This position is expected to serve as the subject‑matter expert while providing necessary support to the team members. The Dispatch Supervisor will apply working knowledge of communications, equipment theory, training and procedures to provide leadership, technical guidance, and direction to the Communication Officers of the SOC.
This position is considered a working supervisor, and it is expected to provide operational dispatching and records support. The role requires the ability to work a standard work week with occasional extended hours. The incumbent will need general availability to work non‑traditional hours based on organizational need. A satisfactory job performance requires the ability to multi‑task in a high‑paced work environment and to work under potentially stressful conditions. Interactions/contacts occur daily with the campus community while performing work and responding to emergencies.
Work is reviewed regularly by the Associate Director, SOC to ensure it is performed efficiently, safely, and meets both expectations and applicable requirements. A performance appraisal is conducted annually.
Minimum Requirements
High school diploma or equivalent.
Basic DPSST Telecommunications certification.
2 years of relevant law enforcement dispatch experience.
One year of law enforcement dispatch lead work, field trainer, or supervisory experience.
Possess or have the ability to possess a valid Oregon Driver’s License.
Possess or have the ability to possess LEDS certification.
Must successfully pass a comprehensive background assessment that includes criminal history check, driving record review, medical examination, psychological evaluation, drug screening, and an inclusive appraisal of work history.
Special Requirements
Maintain UO driver’s certification eligibility, which includes maintaining an Oregon driver’s license throughout employment.
No felony convictions under federal or state law.
No Class A misdemeanor convictions within three years of application.
Meet local, state, and national requirements for accessing criminal justice and computerized criminal history information.
Pass comprehensive background assessment (criminal history check, driving record review, drug screening, medical evaluation, psychological evaluation, inclusive appraisal of work history).
Incident Command System 100, 200, 700, and 800 certifications required within 60 days of employment.
CJIS and LEDS certification required within 60 days of employment.
Adult/Child First Aid/CPR required within 60 days of employment and must be maintained annually.
Professional Competencies
Demonstrated ability to maintain confidentiality and professionalism.
Independent positive, solutions‑based problem solver.
Demonstrated organizational skills and mult‑tasking abilities.
Demonstrated commitment to promoting and enhancing diversity.
Ability to build and maintain relationships with internal and external partners to support and promote the mission and core values of the university and the Police Department.
Ability to effectively train personnel according to law enforcement publicly safety training standards.
Ability to assess critical or emergent situations and determine an appropriate course of action.
Knowledge of mandatory crime reporting laws, regulations, and other law enforcement legal requirements.
Demonstrated analytical, decision‑making, problem‑identification, and resolution skills.
Excellent oral and written communication skills and sensitivity to effectively interact with a highly diverse campus community.
Knowledge and expertise in effective customer‑relations strategies and techniques.
Proven ability to consistently demonstrate personal integrity and emotional maturity.
Knowledge of police communications and records management.
Familiarity with the Law Enforcement Data System (LEDS).
Familiarity with Criminal Justice Information System (CJIS).
Preferred Qualifications
Five (5) years of experience in campus public safety or primary or secondary PSAP in Oregon.
Associate’s degree of higher education.
Two years of supervisory experience.
Experience managing and directing dispatchers.
Experience managing safety or security protection programs on a college campus.
Experience developing law enforcement or communication technology strategy or implementation.
Fluency in a second language.
Experience training personnel according to law enforcement public safety training standards.
APCO RPL, NENA ENP, or CPE.
DPSST Intermediate or Advanced Certification.
FLSA Exempt:
No
All offers of employment are contingent upon successful completion of a background check.
This position is represented by the University of Oregon Police Association.
The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit our website.
The University of Oregon is an equal‑opportunity institution committed to cultural diversity and compliance with the Americans with Disabilities Act. The University encourages all qualified individuals to apply and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please email us or call 541‑346‑5112.
UO prohibits discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy (including pregnancy‑related conditions), age, physical or mental disability, genetic information (including family medical history), ancestry, familial status, citizenship, service in the uniformed services (as defined in federal and state law), veteran status, expunged juvenile record, and/or use of leave protected by state or federal law in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Office of Equal Opportunity and Access. Contact information, related policies, and complaint procedures are listed here.
In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online.
#J-18808-Ljbffr