H&M
About the Role
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.
A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*
Customer Sales & Profit
Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer service
Willingness to engage and have conversations with customers to provide excellent service
Guide customers through our fashion trends, stories and products in all areas of the store
Ability to effectively promote and sell our products to customers
Actively promote our Customer Loyalty App (Hello Member) and in‑store sustainability initiatives
Represent yourself and the H&M brand positively during all customer interactions
Support with commercial or operational actions to reach sales targets with store management team
Fashion & Trend Awareness
Keep up to date with the fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers
Use your product and fashion knowledge to share relevant information with customers
Team & Development
Retain and share your service, fashion and store operations knowledge and skills with colleagues
Follow all procedures, routines and legal requirements in all areas of the store
Give and receive feedback with your colleagues to learn, develop and support each other
Participate in relevant onboarding, introduction processes, training and courses relevant for your role and future development
Retail Operations / Visual & Commercial Execution
Complete the full garment cycle from unpacking and refill to steaming and ensure good garment care
Operate fitting room and checkout areas according to best practice and processes
Contribute to a clean and tidy sales floor and back of house (including stockrooms)
Support garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines
Ensure good stock levels with replenishment routines on sales floor
Upkeep and follow best practice for any in‑store OMNI services and in‑store tech services/tools (In‑store Care App, Click & Collect, Smart Store etc)
Support with opening and closing of the store
Follow all H&S guidelines and legal requirements applicable to the role and responsibilities
Qualifications – Who You Are
Passionate about fashion and everything we create in-store
Motivated by giving customers a great experience
Communicative, creative, curious, motivated, flexible, decisive and action‑oriented
Enjoy working in a collaborative and dynamic environment
Have sales experience working in a dynamic and collaborative environment that you can apply to your role
Experience working with customer service in fashion, retail or other service‑related industries
Why You'll Love Working at H&M
We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation and disability
We pride ourselves on being a values‑driven organization, guided by our seven unique values that have been part of our success story for over 75 years
You will have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
We are an inclusive company where you’re encouraged to be yourself at work
You will have access to a large global talent community, where career growth and aspirations have no limits
We believe in supporting your overall wellbeing and offer comprehensive benefits including health insurance, wellness and family support programmes, company match retirement plan, paid leave programmes, and paid time off, including a community day to serve your local community
You will be able to express your personal style with our employee discount at H&M, Other Stories and COS
Benefits
Staff discount card usable on all H&M Group brands in stores and online (H&M, COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound)
H&M Incentive Programme – HIP (details available through internal portal)
Competitive perks and benefits tailored to local market (e.g., paid leave, wellness programmes)
Inclusion & Diversity H&M is committed to creating and maintaining inclusive, diverse and equitable workplaces. Our teams comprise a wide variety of people who share and combine their knowledge, experience and ideas. We strive for a fair and equal process and encourage applicants to participate fully in our recruitment process.
Company Description H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way.
#J-18808-Ljbffr
A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*
Customer Sales & Profit
Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer service
Willingness to engage and have conversations with customers to provide excellent service
Guide customers through our fashion trends, stories and products in all areas of the store
Ability to effectively promote and sell our products to customers
Actively promote our Customer Loyalty App (Hello Member) and in‑store sustainability initiatives
Represent yourself and the H&M brand positively during all customer interactions
Support with commercial or operational actions to reach sales targets with store management team
Fashion & Trend Awareness
Keep up to date with the fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers
Use your product and fashion knowledge to share relevant information with customers
Team & Development
Retain and share your service, fashion and store operations knowledge and skills with colleagues
Follow all procedures, routines and legal requirements in all areas of the store
Give and receive feedback with your colleagues to learn, develop and support each other
Participate in relevant onboarding, introduction processes, training and courses relevant for your role and future development
Retail Operations / Visual & Commercial Execution
Complete the full garment cycle from unpacking and refill to steaming and ensure good garment care
Operate fitting room and checkout areas according to best practice and processes
Contribute to a clean and tidy sales floor and back of house (including stockrooms)
Support garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines
Ensure good stock levels with replenishment routines on sales floor
Upkeep and follow best practice for any in‑store OMNI services and in‑store tech services/tools (In‑store Care App, Click & Collect, Smart Store etc)
Support with opening and closing of the store
Follow all H&S guidelines and legal requirements applicable to the role and responsibilities
Qualifications – Who You Are
Passionate about fashion and everything we create in-store
Motivated by giving customers a great experience
Communicative, creative, curious, motivated, flexible, decisive and action‑oriented
Enjoy working in a collaborative and dynamic environment
Have sales experience working in a dynamic and collaborative environment that you can apply to your role
Experience working with customer service in fashion, retail or other service‑related industries
Why You'll Love Working at H&M
We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation and disability
We pride ourselves on being a values‑driven organization, guided by our seven unique values that have been part of our success story for over 75 years
You will have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
We are an inclusive company where you’re encouraged to be yourself at work
You will have access to a large global talent community, where career growth and aspirations have no limits
We believe in supporting your overall wellbeing and offer comprehensive benefits including health insurance, wellness and family support programmes, company match retirement plan, paid leave programmes, and paid time off, including a community day to serve your local community
You will be able to express your personal style with our employee discount at H&M, Other Stories and COS
Benefits
Staff discount card usable on all H&M Group brands in stores and online (H&M, COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound)
H&M Incentive Programme – HIP (details available through internal portal)
Competitive perks and benefits tailored to local market (e.g., paid leave, wellness programmes)
Inclusion & Diversity H&M is committed to creating and maintaining inclusive, diverse and equitable workplaces. Our teams comprise a wide variety of people who share and combine their knowledge, experience and ideas. We strive for a fair and equal process and encourage applicants to participate fully in our recruitment process.
Company Description H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way.
#J-18808-Ljbffr