Caesars Entertainment
Manager Restaurant Shift- Full Time,Superfrico (Caesars Atlantic City)
Caesars Entertainment, Brooklyn, New York, United States, 08400
ESSENTIAL FUNCTIONS
Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of luck. Ensures that all aspects of the outlet contribute to 100% guest satisfaction. Supervises and monitors the dining room to ensure the successful operation of assigned restaurants. Ensures that outstanding service and food quality is provided to all guests. Monitors the attendance of restaurant staff and assures proper staffing levels are maintained for each shift. Inspects staff for proper uniforms, personal appearance, and hygiene. Inspects dining areas, lounge and showroom for cleanliness, proper table set-ups, and efficiency and handles any complaints that may arise. Communicates to dining room and kitchen staff regarding volume of business, special events, V.I.P. guests, etc. Conducts daily pre-shift meeting for restaurant staff. Observes staff to ensure Food & Beverage polices and procedures are maintained. Exercises knowledge of the union contract during the supervision of staff. EDUCATION / SKILLS / EXPERIENCE
High school diploma or equivalent. Minimum of two years experience in some facet of food service industry. DISCLAIMER
"This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments)." Starting salary 48K-52K ABOUT US
Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah's Resort. As the largest employer in Atlantic County, New Jersey, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices. The Company reserves the right to make changes to the job description whenever necessary. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
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Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of luck. Ensures that all aspects of the outlet contribute to 100% guest satisfaction. Supervises and monitors the dining room to ensure the successful operation of assigned restaurants. Ensures that outstanding service and food quality is provided to all guests. Monitors the attendance of restaurant staff and assures proper staffing levels are maintained for each shift. Inspects staff for proper uniforms, personal appearance, and hygiene. Inspects dining areas, lounge and showroom for cleanliness, proper table set-ups, and efficiency and handles any complaints that may arise. Communicates to dining room and kitchen staff regarding volume of business, special events, V.I.P. guests, etc. Conducts daily pre-shift meeting for restaurant staff. Observes staff to ensure Food & Beverage polices and procedures are maintained. Exercises knowledge of the union contract during the supervision of staff. EDUCATION / SKILLS / EXPERIENCE
High school diploma or equivalent. Minimum of two years experience in some facet of food service industry. DISCLAIMER
"This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments)." Starting salary 48K-52K ABOUT US
Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah's Resort. As the largest employer in Atlantic County, New Jersey, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices. The Company reserves the right to make changes to the job description whenever necessary. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
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