GDIT
Job Description :
The Tier 2 Desktop Support Technician provides Deskside IT Service support to the UDS End User Devices deployed at NGA. End user device equipment consists of workstations (thin and thick clients), monitors, KVMs, print, fax and scan devices, secure tablets and laptops, VoIP devices, Desktop VTCs (DVTCs), removable media, and associated accessories. The individual will fulfil Installation, Move, Add, Change, and Disposal (IMACD) service requests, and support the completion of special projects.
Primary Responsibilities :
Provide support for implementation, maintenance, and incident troubleshooting of IT systems
Manage hardware in all stages including unpacking and setup of end user devices
Resolve IT incidents from cradle to grave, working close with engineering teams and other ISP Contractor Stakeholders when IT issues require Tier 3 escalation or have dependencies external to the UDS contract
Install application software on end user device workstations via scripted install packages
Inventory management of UDS deployed software and end user devices
Network and locally attached printers
Assist users in accessing and using IT systems
Provide user education and training in basic hardware and software functions
Create and maintain documentation and SOPs to train new employees
Utilization of a ServiceNow based ticketing database to track, update and resolve break / fix incident tickets and in fulfilling new requests submitted and tracked as Demands and RITMs
Identify and execute process improvements and other enhancements that improve operational efficiency
Basic Qualifications :
TS / SCI Clearance w / ability to obtain CI Poly
Excellent troubleshooting capabilities and strong communication skills.
Strong work ethic and attention to detail
Strong organizational skills
Strong writing skills (document creation and management)
Strong time management skills and ability to work flexible schedules to meet job requirements
Ability to work independently on projects and / or tasks
Ability to regularly stand and walk between buildings on a large campus
Ability to move and lift computers, printers, monitors, and other hardware
Experience and / or knowledgeable with; Windows 7; Windows 10; Citrix; SMS; and SCCM
Technical understanding of Microsoft Office applications (Outlook; Word; Excel; PowerPoint; etc.)
Team player and willing to both share knowledge and learn from others to ensure team's success
Enthusiasm and ability to adapt to new and changing technologies
A+ Certification, N+ Certification, Security + or other DoD 8570.01M certification
Thin Client using Virtual Desktop Infrastructure (VDI) Technology
Thick & thin web-based applications
ITIL v3 Foundations
Technical writing
Education & Experience :
Requires Bachelor's Degree or an equivalent combination of years of experience and education and 3+ years of prior relevant experience
GDIT IS YOUR PLACE :
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
#Rover2022
The likely salary range for this position is $85,000 - $115,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours :
40
Travel Required :
None
Telecommuting Options :
Onsite
Work Location :
USA MO St. Louis
#J-18808-Ljbffr
Primary Responsibilities :
Provide support for implementation, maintenance, and incident troubleshooting of IT systems
Manage hardware in all stages including unpacking and setup of end user devices
Resolve IT incidents from cradle to grave, working close with engineering teams and other ISP Contractor Stakeholders when IT issues require Tier 3 escalation or have dependencies external to the UDS contract
Install application software on end user device workstations via scripted install packages
Inventory management of UDS deployed software and end user devices
Network and locally attached printers
Assist users in accessing and using IT systems
Provide user education and training in basic hardware and software functions
Create and maintain documentation and SOPs to train new employees
Utilization of a ServiceNow based ticketing database to track, update and resolve break / fix incident tickets and in fulfilling new requests submitted and tracked as Demands and RITMs
Identify and execute process improvements and other enhancements that improve operational efficiency
Basic Qualifications :
TS / SCI Clearance w / ability to obtain CI Poly
Excellent troubleshooting capabilities and strong communication skills.
Strong work ethic and attention to detail
Strong organizational skills
Strong writing skills (document creation and management)
Strong time management skills and ability to work flexible schedules to meet job requirements
Ability to work independently on projects and / or tasks
Ability to regularly stand and walk between buildings on a large campus
Ability to move and lift computers, printers, monitors, and other hardware
Experience and / or knowledgeable with; Windows 7; Windows 10; Citrix; SMS; and SCCM
Technical understanding of Microsoft Office applications (Outlook; Word; Excel; PowerPoint; etc.)
Team player and willing to both share knowledge and learn from others to ensure team's success
Enthusiasm and ability to adapt to new and changing technologies
A+ Certification, N+ Certification, Security + or other DoD 8570.01M certification
Thin Client using Virtual Desktop Infrastructure (VDI) Technology
Thick & thin web-based applications
ITIL v3 Foundations
Technical writing
Education & Experience :
Requires Bachelor's Degree or an equivalent combination of years of experience and education and 3+ years of prior relevant experience
GDIT IS YOUR PLACE :
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
#Rover2022
The likely salary range for this position is $85,000 - $115,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours :
40
Travel Required :
None
Telecommuting Options :
Onsite
Work Location :
USA MO St. Louis
#J-18808-Ljbffr