RealSelf
Role Overview
We are seeking a proactive, customer‑obsessed Customer Success Specialist to deliver a seamless, white‑glove experience for our providers. In this role, you’ll serve as the go‑to resource for inbound inquiries, onboarding, offboarding, and general account support. You’ll work closely with Account Executives, Account Managers and our Ops team to ensure every provider interaction is handled with speed, professionalism, and a smile. This is a customer‑facing role that requires strong communication, organization, and problem‑solving skills. You’ll balance daily responsiveness with process improvements that elevate the provider journey end‑to‑end.
Key Responsibilities
Front‑line support: Respond promptly to provider inquiries across phone, email, and chat channels, ensuring issues are resolved quickly and effectively.
Onboarding & Offboarding: Support providers through setup and transition processes, ensuring smooth handoffs between Sales, Account Management and internal teams.
Sales enablement: Partner with Account Executives and Account Managers to provide customer insights, documentation, and administrative support that strengthens relationships and accelerates growth.
Customer advocacy: Proactively identify common provider needs, flag issues and collaborate cross‑functionally to improve the overall customer journey.
Process ownership: Maintain accurate records in CRM and support the creation of scalable documentation for FAQs, workflows, and escalation paths.
Delight with every interaction: Reinforce RealSelf’s reputation for excellence by consistently providing a professional, empathetic, and solutions‑oriented experience.
Requirements
2+ years of experience in a customer‑facing role (customer support, customer success, sales support or similar).
Track record of creating or improving customer processes (onboarding flows, knowledge bases, support playbooks).
Excellent communication and relationship‑building skills; ability to balance professionalism with empathy.
Highly organized with strong attention to detail; comfortable managing multiple priorities at once.
Experience with CRM systems (Salesforce, HubSpot or similar) and ticketing systems (Zendesk, Freshdesk or similar) a plus.
Comfortable collaborating with Sales, Customer Success and Operations teams.
NYC‑based (Hybrid).
Bonus Qualities
Experience in aesthetics, healthcare, SaaS or marketplace businesses.
Startup or fast‑growth company background.
Perks & Benefits
Work alongside a world‑class team to create content and build products that connect and empower millions of people worldwide.
Health benefits: Comprehensive medical, dental and vision coverage 100% paid for by RealSelf at the employee level.
Work‑life balance: Paid time off, no work on birthdays, Summer Fridays and generous leave for life events.
401(k) matching: Company match to plan for the future.
Treatment reimbursement: Cosmetic treatment reimbursement program for employees who want to experience consumer‑side treatments.
Company holidays: 12 company‑wide holidays plus no work on birthdays.
Hybrid NYC office: Flexible hybrid schedule for NYC employees, with in‑person collaboration and deep work time while remote at home.
EEO Statement RealSelf is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Compensation Base pay range: $65,000 – $75,000 per year. Compensation will be evaluated based on experience.
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Key Responsibilities
Front‑line support: Respond promptly to provider inquiries across phone, email, and chat channels, ensuring issues are resolved quickly and effectively.
Onboarding & Offboarding: Support providers through setup and transition processes, ensuring smooth handoffs between Sales, Account Management and internal teams.
Sales enablement: Partner with Account Executives and Account Managers to provide customer insights, documentation, and administrative support that strengthens relationships and accelerates growth.
Customer advocacy: Proactively identify common provider needs, flag issues and collaborate cross‑functionally to improve the overall customer journey.
Process ownership: Maintain accurate records in CRM and support the creation of scalable documentation for FAQs, workflows, and escalation paths.
Delight with every interaction: Reinforce RealSelf’s reputation for excellence by consistently providing a professional, empathetic, and solutions‑oriented experience.
Requirements
2+ years of experience in a customer‑facing role (customer support, customer success, sales support or similar).
Track record of creating or improving customer processes (onboarding flows, knowledge bases, support playbooks).
Excellent communication and relationship‑building skills; ability to balance professionalism with empathy.
Highly organized with strong attention to detail; comfortable managing multiple priorities at once.
Experience with CRM systems (Salesforce, HubSpot or similar) and ticketing systems (Zendesk, Freshdesk or similar) a plus.
Comfortable collaborating with Sales, Customer Success and Operations teams.
NYC‑based (Hybrid).
Bonus Qualities
Experience in aesthetics, healthcare, SaaS or marketplace businesses.
Startup or fast‑growth company background.
Perks & Benefits
Work alongside a world‑class team to create content and build products that connect and empower millions of people worldwide.
Health benefits: Comprehensive medical, dental and vision coverage 100% paid for by RealSelf at the employee level.
Work‑life balance: Paid time off, no work on birthdays, Summer Fridays and generous leave for life events.
401(k) matching: Company match to plan for the future.
Treatment reimbursement: Cosmetic treatment reimbursement program for employees who want to experience consumer‑side treatments.
Company holidays: 12 company‑wide holidays plus no work on birthdays.
Hybrid NYC office: Flexible hybrid schedule for NYC employees, with in‑person collaboration and deep work time while remote at home.
EEO Statement RealSelf is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Compensation Base pay range: $65,000 – $75,000 per year. Compensation will be evaluated based on experience.
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