Spenga Tucson
General Manager – SPENGA Tucson
Position Summary
The General Manager (GM) leads all aspects of the SPENGA studio operations, driving excellence in sales, member experience, and team performance. Reporting directly to ownership, the GM is responsible for creating a culture of energy, accountability, and community—where staff and members thrive. The GM oversees all areas of business performance including member retention, lead conversion, studio operations, instructor development, and local marketing initiatives. This is a hands‑on leadership role requiring a balance of strategic vision and daily operational execution.
Key Responsibilities
Drive studio growth by meeting and exceeding monthly membership and revenue goals
Oversee day‑to‑day operations including scheduling, payroll, inventory, cleanliness, and maintenance
Lead, train, and coach team members—including instructors and front desk staff—to ensure consistency, professionalism, and a best‑in‑class member experience
Manage the sales process from lead generation to closing, with a focus on conversion, follow‑up, and retention
Develop community partnerships and represent SPENGA at local events, building brand awareness and engagement
Analyze performance metrics, identify trends, and implement action plans to achieve studio goals
Uphold all SPENGA policies, systems, and standards for excellence in execution
Step in to teach or assist in sessions as needed to support the member experience
Qualifications
Proven leadership experience in fitness, wellness, or high‑end service industries
Strong sales acumen and ability to coach others in selling memberships and services
Excellent communication and interpersonal skills with the ability to motivate and develop a team
Highly organized and detail‑oriented with strong time management skills
Tech‑savvy and comfortable using CRM and POS systems
Passionate about health, fitness, and helping others achieve their goals
Energetic, positive, and adaptable personality with a “whatever it takes” attitude
Preferred Experience
2+ years of management experience in fitness or retail/service leadership
Familiarity with boutique fitness models or membership‑based businesses
CPR/AED certified (or willingness to obtain)
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Key Responsibilities
Drive studio growth by meeting and exceeding monthly membership and revenue goals
Oversee day‑to‑day operations including scheduling, payroll, inventory, cleanliness, and maintenance
Lead, train, and coach team members—including instructors and front desk staff—to ensure consistency, professionalism, and a best‑in‑class member experience
Manage the sales process from lead generation to closing, with a focus on conversion, follow‑up, and retention
Develop community partnerships and represent SPENGA at local events, building brand awareness and engagement
Analyze performance metrics, identify trends, and implement action plans to achieve studio goals
Uphold all SPENGA policies, systems, and standards for excellence in execution
Step in to teach or assist in sessions as needed to support the member experience
Qualifications
Proven leadership experience in fitness, wellness, or high‑end service industries
Strong sales acumen and ability to coach others in selling memberships and services
Excellent communication and interpersonal skills with the ability to motivate and develop a team
Highly organized and detail‑oriented with strong time management skills
Tech‑savvy and comfortable using CRM and POS systems
Passionate about health, fitness, and helping others achieve their goals
Energetic, positive, and adaptable personality with a “whatever it takes” attitude
Preferred Experience
2+ years of management experience in fitness or retail/service leadership
Familiarity with boutique fitness models or membership‑based businesses
CPR/AED certified (or willingness to obtain)
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