Hub Group
Essential Job Functions
Develop a proactive relationship with the assigned customer accounts by resolution of issues and concerns in a timely manner and provide innovative solutions
Determine which accessorial charges can be billed and follow company process to successful conclusion, minimizing disputes, assisting in collections and working with Account Managers on solutions to reduce accessorial charges
Manage, monitor and report order acceptance, order maintenance and accessorial management by email, phone and use of various Hub Group transportation management systems
Offer alternative transportation solutions as necessary by analyzing internal and external account metrics
Manage assigned customer accounts to ensure they receive the best product at the lowest possible cost; maximize margin, network efficiency and On-Time Performance (OTP)
Communicate with shipper and consignee contacts regarding exception notification and problem resolution
Maximize Hub profitability and reduce customer cost exposure by working with Operations to properly manage assets such as container pools
Maintain quality service by monitoring standards; advising supervisor of potential problems. Work with Manager, Account Management and Operations Group to address and resolve single load concerns in a timely manner
Duties, responsibilities and activities may be assigned or changed from time to time
Minimum Qualifications
Bachelor’s degree in business, logistics, supply chain, or management preferred
Experience in the transportation industry preferred
Experience with EDI processes, Web Tender Portals, fax and other applicable forms of electronic communication preferred
Proficiency with Microsoft Office applications, with emphasis on Outlook, Excel, Word
Highly effective communication, both verbal and written
Attention to detail, organizational skills, and customer focused
Ability to work weekend rotation when scheduled
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Develop a proactive relationship with the assigned customer accounts by resolution of issues and concerns in a timely manner and provide innovative solutions
Determine which accessorial charges can be billed and follow company process to successful conclusion, minimizing disputes, assisting in collections and working with Account Managers on solutions to reduce accessorial charges
Manage, monitor and report order acceptance, order maintenance and accessorial management by email, phone and use of various Hub Group transportation management systems
Offer alternative transportation solutions as necessary by analyzing internal and external account metrics
Manage assigned customer accounts to ensure they receive the best product at the lowest possible cost; maximize margin, network efficiency and On-Time Performance (OTP)
Communicate with shipper and consignee contacts regarding exception notification and problem resolution
Maximize Hub profitability and reduce customer cost exposure by working with Operations to properly manage assets such as container pools
Maintain quality service by monitoring standards; advising supervisor of potential problems. Work with Manager, Account Management and Operations Group to address and resolve single load concerns in a timely manner
Duties, responsibilities and activities may be assigned or changed from time to time
Minimum Qualifications
Bachelor’s degree in business, logistics, supply chain, or management preferred
Experience in the transportation industry preferred
Experience with EDI processes, Web Tender Portals, fax and other applicable forms of electronic communication preferred
Proficiency with Microsoft Office applications, with emphasis on Outlook, Excel, Word
Highly effective communication, both verbal and written
Attention to detail, organizational skills, and customer focused
Ability to work weekend rotation when scheduled
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