Salesforce
Lead Solution Engineer – Higher Education
Applications will be accepted until 11/21/2025.
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. We look for trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.
As an Account Solution Engineer, you will collaborate with sales teams, product experts, and partners to develop tailored solutions that address institutional challenges. From discovery to demonstration, you’ll showcase the power of Salesforce’s platform to optimize student success, streamline administrative processes, and drive long‑term transformation.
Responsibilities
Lead the Solution Cycle: Collaborate closely with account executives, product specialists, and partners to drive the technical aspects of the sales cycle from discovery to close.
Understand Institutional Needs: Engage with education institutions to deeply understand their unique challenges and strategic goals. Focus primarily on large higher education institutions while also having exposure to for‑profit and K‑12 organizations.
Design & Demonstrate Value: Apply deep industry and technical expertise to design, build, and present tailored demonstrations that showcase Salesforce as a strategic partner, translating complex education processes into impactful technology solutions.
Apply Industry and Technical Expertise: Translate education business processes into impactful technology solutions, differentiating Salesforce capabilities to both technical and non‑technical stakeholders.
Support RFP and Proposal Processes: Lead the technical response to RFPs and RFIs, ensuring alignment with institutional priorities and clearly demonstrating Salesforce’s value.
Collaborate Across Teams: Work effectively with account teams, solution specialists, professional services, and Salesforce partners to align Salesforce solutions with institutional needs.
Stay Ahead of Industry Trends: Continuously build expertise in education challenges and technology trends, incorporating insights into solution recommendations.
Achieve Performance Goals: Meet quarterly and annual objectives related to customer engagement, solution development, and revenue contribution.
Invest in Professional Growth: Participate in training, certifications, and mentorship programs to continuously enhance expertise and effectiveness in the role.
Required Qualifications
A combined 7+ years of experience in pre‑sales/solution engineering/consulting or deep domain expertise within a higher education institution.
A minimum of 3+ years in a customer‑facing technical role.
Deep understanding of education operations, including student lifecycle management, academic operations, financial aid, student success initiatives, enrollment, and alumni relations.
Proven ability to lead discovery sessions, understand complex institutional challenges, and craft tailored technology solutions.
Exceptional communication and presentation skills, translating complex technical concepts into clear, value‑driven narratives for stakeholders at all levels.
Strong time management and prioritization skills in a fast‑paced sales environment.
A collaborative mindset and a passion for technology, with a desire to continuously learn and drive meaningful change in education.
Remote‑based role: Candidates must be willing to accommodate local travel for customer meetings and regional travel for presentations and industry events. Preference for those located near a major Salesforce office hub.
Preferred Qualifications / What Sets You Apart
Hands‑on configuration or demonstration experience with Salesforce Education Cloud.
Strong understanding of generative AI and LLM concepts and their practical application in an education context. AI and/or Data certifications preferred.
Salesforce certifications (e.g., Administrator, Education Cloud Consultant, Sales Cloud, Service Cloud, Experience Cloud).
Experience with Salesforce Industries (Vlocity), OmniScript, or Industry Common Components.
Experience leading the technical response for formal RFP and RFI proposals.
Accommodations: If you require assistance due to a disability applying for open positions, please submit a request via the Accommodations Request Form.
Posting Statement: Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We are committed to building an inclusive workplace free from discrimination. Recruiting, hiring, and promotion decisions are fair and based on merit.
#J-18808-Ljbffr
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. We look for trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.
As an Account Solution Engineer, you will collaborate with sales teams, product experts, and partners to develop tailored solutions that address institutional challenges. From discovery to demonstration, you’ll showcase the power of Salesforce’s platform to optimize student success, streamline administrative processes, and drive long‑term transformation.
Responsibilities
Lead the Solution Cycle: Collaborate closely with account executives, product specialists, and partners to drive the technical aspects of the sales cycle from discovery to close.
Understand Institutional Needs: Engage with education institutions to deeply understand their unique challenges and strategic goals. Focus primarily on large higher education institutions while also having exposure to for‑profit and K‑12 organizations.
Design & Demonstrate Value: Apply deep industry and technical expertise to design, build, and present tailored demonstrations that showcase Salesforce as a strategic partner, translating complex education processes into impactful technology solutions.
Apply Industry and Technical Expertise: Translate education business processes into impactful technology solutions, differentiating Salesforce capabilities to both technical and non‑technical stakeholders.
Support RFP and Proposal Processes: Lead the technical response to RFPs and RFIs, ensuring alignment with institutional priorities and clearly demonstrating Salesforce’s value.
Collaborate Across Teams: Work effectively with account teams, solution specialists, professional services, and Salesforce partners to align Salesforce solutions with institutional needs.
Stay Ahead of Industry Trends: Continuously build expertise in education challenges and technology trends, incorporating insights into solution recommendations.
Achieve Performance Goals: Meet quarterly and annual objectives related to customer engagement, solution development, and revenue contribution.
Invest in Professional Growth: Participate in training, certifications, and mentorship programs to continuously enhance expertise and effectiveness in the role.
Required Qualifications
A combined 7+ years of experience in pre‑sales/solution engineering/consulting or deep domain expertise within a higher education institution.
A minimum of 3+ years in a customer‑facing technical role.
Deep understanding of education operations, including student lifecycle management, academic operations, financial aid, student success initiatives, enrollment, and alumni relations.
Proven ability to lead discovery sessions, understand complex institutional challenges, and craft tailored technology solutions.
Exceptional communication and presentation skills, translating complex technical concepts into clear, value‑driven narratives for stakeholders at all levels.
Strong time management and prioritization skills in a fast‑paced sales environment.
A collaborative mindset and a passion for technology, with a desire to continuously learn and drive meaningful change in education.
Remote‑based role: Candidates must be willing to accommodate local travel for customer meetings and regional travel for presentations and industry events. Preference for those located near a major Salesforce office hub.
Preferred Qualifications / What Sets You Apart
Hands‑on configuration or demonstration experience with Salesforce Education Cloud.
Strong understanding of generative AI and LLM concepts and their practical application in an education context. AI and/or Data certifications preferred.
Salesforce certifications (e.g., Administrator, Education Cloud Consultant, Sales Cloud, Service Cloud, Experience Cloud).
Experience with Salesforce Industries (Vlocity), OmniScript, or Industry Common Components.
Experience leading the technical response for formal RFP and RFI proposals.
Accommodations: If you require assistance due to a disability applying for open positions, please submit a request via the Accommodations Request Form.
Posting Statement: Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We are committed to building an inclusive workplace free from discrimination. Recruiting, hiring, and promotion decisions are fair and based on merit.
#J-18808-Ljbffr