Salesforce
Overview
Lead Solution Engineer – Higher Education at Salesforce. Applications will be accepted until 11/22/2025. Join Salesforce’s Global Public Sector Solution Engineering team to help higher education institutions modernize operations, enhance learner experiences, and improve engagement through cutting-edge technology. You will collaborate with sales teams, product experts, and partners to develop tailored solutions, from discovery to demonstration, that address institutional challenges and drive transformation. Responsibilities
Lead the Solution Cycle: Collaborate with account executives, product specialists, and partners to drive the technical aspects of the sales cycle from discovery to close. Understand Institutional Needs: Engage with higher education institutions to deeply understand their challenges and strategic goals; primarily aligned with large institutions with exposure to for-profit and K-12 as applicable. Design & Demonstrate Value: Apply industry and technical expertise to design, build, and present tailored demonstrations that show Salesforce as a strategic partner, translating education processes into technology solutions. Apply Industry and Technical Expertise: Translate education business processes into technology solutions and differentiate Salesforce capabilities to technical and non-technical stakeholders. Support RFP and Proposal Processes: Lead the technical response to RFPs/RFIs, ensuring alignment with institutional priorities and clearly demonstrating Salesforce’s value. Collaborate Across Teams: Work with account teams, solution specialists, professional services, and partners to align Salesforce solutions with institutional needs. Stay Ahead of Industry Trends: Continuously build expertise in education challenges and technology trends and incorporate insights into solution recommendations. Achieve Performance Goals: Meet quarterly and annual objectives related to customer engagement, solution development, and revenue contribution. Invest in Professional Growth: Participate in training, certifications, and mentorship to continuously enhance expertise and effectiveness. Qualifications
Required Qualifications
A combined 7+ years of experience in a pre-sales/solution engineering/consulting role or deep domain experience within a higher education institution (e.g., Registrar, Advising, Financial Aid, Enrollment, or Student Success). A minimum of 3+ years in a customer-facing technical role (e.g., solution engineering, pre-sales, technical consulting, or enterprise software delivery). Deep understanding of education operations, including student lifecycle management, academic operations, financial aid, student success initiatives, enrollment, and alumni relations. Proven ability to lead discovery sessions, understand complex institutional challenges, and craft tailored technology solutions. Exceptional communication and presentation skills, with the ability to translate technical concepts into clear, value-driven narratives for stakeholders at all levels. Strong time management and prioritization skills to manage multiple engagements in a fast-paced environment. Collaborative mindset and a passion for technology, with a desire to continuously learn and drive meaningful change in education. Location & Travel: This is a remote-based role with semi-regular local travel for customer meetings and occasional regional travel for presentations and events. Preference for candidates near a Salesforce office hub. Preferred Qualifications / What Sets You Apart
Hands-on configuration or demonstration experience with Salesforce Education Cloud (strongly preferred). Understanding of generative AI and LLM concepts and their practical application in education; related AI and data certifications are a plus. Salesforce certifications (e.g., Administrator, Education Cloud Consultant, Sales Cloud, Service Cloud, Experience Cloud). Experience with Salesforce Industries (Vlocity), OmniScript, or Industry Common Components. Experience leading the technical response for formal RFP and RFI proposals. Company Information
Equitable, inclusive opportunities for all. Salesforce is an equal opportunity employer and maintains a policy of non-discrimination in employment. Minor details and disclaimers are provided in the posting materials and official policy statements.
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Lead Solution Engineer – Higher Education at Salesforce. Applications will be accepted until 11/22/2025. Join Salesforce’s Global Public Sector Solution Engineering team to help higher education institutions modernize operations, enhance learner experiences, and improve engagement through cutting-edge technology. You will collaborate with sales teams, product experts, and partners to develop tailored solutions, from discovery to demonstration, that address institutional challenges and drive transformation. Responsibilities
Lead the Solution Cycle: Collaborate with account executives, product specialists, and partners to drive the technical aspects of the sales cycle from discovery to close. Understand Institutional Needs: Engage with higher education institutions to deeply understand their challenges and strategic goals; primarily aligned with large institutions with exposure to for-profit and K-12 as applicable. Design & Demonstrate Value: Apply industry and technical expertise to design, build, and present tailored demonstrations that show Salesforce as a strategic partner, translating education processes into technology solutions. Apply Industry and Technical Expertise: Translate education business processes into technology solutions and differentiate Salesforce capabilities to technical and non-technical stakeholders. Support RFP and Proposal Processes: Lead the technical response to RFPs/RFIs, ensuring alignment with institutional priorities and clearly demonstrating Salesforce’s value. Collaborate Across Teams: Work with account teams, solution specialists, professional services, and partners to align Salesforce solutions with institutional needs. Stay Ahead of Industry Trends: Continuously build expertise in education challenges and technology trends and incorporate insights into solution recommendations. Achieve Performance Goals: Meet quarterly and annual objectives related to customer engagement, solution development, and revenue contribution. Invest in Professional Growth: Participate in training, certifications, and mentorship to continuously enhance expertise and effectiveness. Qualifications
Required Qualifications
A combined 7+ years of experience in a pre-sales/solution engineering/consulting role or deep domain experience within a higher education institution (e.g., Registrar, Advising, Financial Aid, Enrollment, or Student Success). A minimum of 3+ years in a customer-facing technical role (e.g., solution engineering, pre-sales, technical consulting, or enterprise software delivery). Deep understanding of education operations, including student lifecycle management, academic operations, financial aid, student success initiatives, enrollment, and alumni relations. Proven ability to lead discovery sessions, understand complex institutional challenges, and craft tailored technology solutions. Exceptional communication and presentation skills, with the ability to translate technical concepts into clear, value-driven narratives for stakeholders at all levels. Strong time management and prioritization skills to manage multiple engagements in a fast-paced environment. Collaborative mindset and a passion for technology, with a desire to continuously learn and drive meaningful change in education. Location & Travel: This is a remote-based role with semi-regular local travel for customer meetings and occasional regional travel for presentations and events. Preference for candidates near a Salesforce office hub. Preferred Qualifications / What Sets You Apart
Hands-on configuration or demonstration experience with Salesforce Education Cloud (strongly preferred). Understanding of generative AI and LLM concepts and their practical application in education; related AI and data certifications are a plus. Salesforce certifications (e.g., Administrator, Education Cloud Consultant, Sales Cloud, Service Cloud, Experience Cloud). Experience with Salesforce Industries (Vlocity), OmniScript, or Industry Common Components. Experience leading the technical response for formal RFP and RFI proposals. Company Information
Equitable, inclusive opportunities for all. Salesforce is an equal opportunity employer and maintains a policy of non-discrimination in employment. Minor details and disclaimers are provided in the posting materials and official policy statements.
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