TEKsystems
Overview
We are seeking a highly organized and experienced
Senior
Support Services Engineer to join our dynamic team. This role blends technical support, project management, and internal system enhancement, requiring a proactive mindset and strong documentation skills. The ideal candidate will be comfortable in client-facing scenarios and capable of managing projects from initiation through completion.
Key Responsibilities This role encompasses a mix of responsibilities across support, project work, and internal development.
Support Services (60%): Handle escalated support tickets and general technical issues; manage mini to major support service projects, including on‑call responsibilities and scheduled tasks.
Project Work (30%): Lead client onboarding, technical assessments, and project management; conduct client-facing discussions and training sessions; ensure thorough documentation and knowledge base updates.
Internal Enhancements (10%): Contribute to internal product development and proactive support initiatives; collaborate on automation improvements and system stability efforts.
Cross‑Divisional Collaboration Senior Engineers may be assigned projects across various KCI divisions based on expertise and availability. These may include:
IT infrastructure
Networking
Voice systems (supporting the Voice team)
Camera surveillance solutions
Engineers are expected to take full ownership of assigned projects, ensuring alignment with the clients values, standards, and mission.
Project Management & Documentation
Lead projects from start to finish, including client reviews and training at completion.
Document all custom configurations and build processes in support tickets or knowledge base entries.
Ensure all work adheres to the clients and industry best practices (e.g., Microsoft, HP, Cisco).
Ideal Candidate Profile We're looking for a team-oriented professional who thrives on challenges and innovation. A positive, proactive attitude is essential to help drive organizational growth and client satisfaction. Strong communication and follow‑up skills are key to success in this role.
Technical Skills & Qualifications Required Skills
AWS
Technical Support & Troubleshooting
Windows OS
VMware
Patching (Windows, third‑party, custom apps)
Networking
Preferred Experience
MSP (Managed Service Provider) background
Cloud and virtualization technologies
Automation and scripting (limited but collaborative)
Additional Responsibilities
Provide service desk support and participate in on‑call rotation.
Manage complex escalations (e.g., domain controller rebuilds, VMware restoration).
Test and remediate tools within the KCI stack.
Assist with client requests during high‑load periods.
Contribute to automation updates and proactive support strategies.
Define and document automation goals and thresholds.
Collaborate with the Special Projects Engineer and Director of Tech Ops to enhance system stability and reduce ticket volume.
Recommend and implement effective solutions for patching, auto‑fix functionality, and scripting.
Pay and Benefits The pay range for this position is $100,000.00 – $150,000.00 per year.
Benefits are very good, including 45 days of paid time off and vesting in the organization.
Workplace Type This is a fully onsite position in Elm Grove, WI.
Application Deadline This position is anticipated to close on Nov 3, 2025.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Senior
Support Services Engineer to join our dynamic team. This role blends technical support, project management, and internal system enhancement, requiring a proactive mindset and strong documentation skills. The ideal candidate will be comfortable in client-facing scenarios and capable of managing projects from initiation through completion.
Key Responsibilities This role encompasses a mix of responsibilities across support, project work, and internal development.
Support Services (60%): Handle escalated support tickets and general technical issues; manage mini to major support service projects, including on‑call responsibilities and scheduled tasks.
Project Work (30%): Lead client onboarding, technical assessments, and project management; conduct client-facing discussions and training sessions; ensure thorough documentation and knowledge base updates.
Internal Enhancements (10%): Contribute to internal product development and proactive support initiatives; collaborate on automation improvements and system stability efforts.
Cross‑Divisional Collaboration Senior Engineers may be assigned projects across various KCI divisions based on expertise and availability. These may include:
IT infrastructure
Networking
Voice systems (supporting the Voice team)
Camera surveillance solutions
Engineers are expected to take full ownership of assigned projects, ensuring alignment with the clients values, standards, and mission.
Project Management & Documentation
Lead projects from start to finish, including client reviews and training at completion.
Document all custom configurations and build processes in support tickets or knowledge base entries.
Ensure all work adheres to the clients and industry best practices (e.g., Microsoft, HP, Cisco).
Ideal Candidate Profile We're looking for a team-oriented professional who thrives on challenges and innovation. A positive, proactive attitude is essential to help drive organizational growth and client satisfaction. Strong communication and follow‑up skills are key to success in this role.
Technical Skills & Qualifications Required Skills
AWS
Technical Support & Troubleshooting
Windows OS
VMware
Patching (Windows, third‑party, custom apps)
Networking
Preferred Experience
MSP (Managed Service Provider) background
Cloud and virtualization technologies
Automation and scripting (limited but collaborative)
Additional Responsibilities
Provide service desk support and participate in on‑call rotation.
Manage complex escalations (e.g., domain controller rebuilds, VMware restoration).
Test and remediate tools within the KCI stack.
Assist with client requests during high‑load periods.
Contribute to automation updates and proactive support strategies.
Define and document automation goals and thresholds.
Collaborate with the Special Projects Engineer and Director of Tech Ops to enhance system stability and reduce ticket volume.
Recommend and implement effective solutions for patching, auto‑fix functionality, and scripting.
Pay and Benefits The pay range for this position is $100,000.00 – $150,000.00 per year.
Benefits are very good, including 45 days of paid time off and vesting in the organization.
Workplace Type This is a fully onsite position in Elm Grove, WI.
Application Deadline This position is anticipated to close on Nov 3, 2025.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr