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FFB Bank

Territory Sales Manager

FFB Bank, Austin, Texas, us, 78716

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Territory Sales Manager

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FFB Bank .

This is a Full‑time position.

About The Position The

Territory Sales Manager

is responsible for driving the growth of FFB Bank’s merchant services by acquiring new business and supporting existing clients. This role combines proactive territory development with close collaboration across bank departments to generate qualified referrals. As a subject‑matter expert in merchant services, the Territory Sales Manager provides consultative guidance and ongoing support to ensure a high level of client satisfaction. This is a high‑impact role with strong growth potential in a performance‑driven environment.

Essential Duties

Generates new leads through outbound calls, emails, networking, and in‑person meetings.

Builds and maintains strong relationships with prospective and existing clients to drive long‑term business.

Utilizes CRM tools (e.g., IRIS CRM, Salesforce, HubSpot) to manage pipeline and client interactions.

Prepares proposals and performs sales presentations and product training at client locations.

Prepares client implementation documents and maintains client files.

Performs follow‑up with Merchant Services referrals from bank employees.

Provides telephone support and acts as primary customer service contact for Merchant Services customers to assist with general account inquiries, technical support, billing, and other special requests.

Monitors portfolio reports (low volume, no activity, inventory record).

Acts as liaison to branch staff with qualifying Merchant services prospects and joins them in sales activities to generate new business (call blocks, outbound visits, bank huddles).

Performs pricing review of regional competitors, maintains prospect database and monthly sales reports tracking ongoing activity.

Performs periodic portfolio reviews to identify revenue opportunities.

Embodies the TRAC Values and Critical Behaviors (Teamwork, Relationship, Authenticity, Commitment) as core principles.

Completes administrative tasks with a sense of urgency, including required Bank Compliance Training; responds to inquiries via email, phone, or messaging platforms in a timely and professional manner; positively represents the Bank through ethical conduct and community involvement.

Demonstrates an understanding of and commitment to EEO policies; fosters a respectful, inclusive workplace.

Ensures adherence to all Bank policies, procedures, and processes, along with applicable state and federal laws, rules, and regulations, ensuring confidentiality and data privacy while carrying out AML/CFT responsibilities specific to the role.

Performs duties in an office or home office environment, involving tasks such as writing, typing, speaking, lifting moderate weights, and operating office equipment; reasonable accommodation can be made for individuals with disabilities.

Travels up to 75%, including frequent trips to client locations, sales presentations, industry conferences, corporate events, and training sessions.

Ideal Candidate

Teamwork – We collaborate, hold each other accountable, and win together.

Relationship – We are trustworthy, transparent, and respectful.

Authentic – We are humble, vulnerable, and we speak up.

Commitment – We are owners; be hungry, responsive, and have a sense of urgency.

Requirements

Bachelor’s degree from an accredited college or university required; relevant field preferred (e.g., Business, Finance, or related).

Minimum 3–5 years of related experience in banking, merchant services sales, or relevant industry required.

Demonstrated ability to cross‑sell and explain all products and services with confidence and authority.

Knowledge of commercial banking products and services as well as strong understanding of federal compliance regulations preferred.

Ability to take initiative and effect change within the Bank through consensus building, negotiation, and conflict resolution.

Experience with CRM´s and Payment Gateways preferred; Proficiency with Microsoft Office Suite (Excel, Word, Outlook) required.

Experience with digital onboarding tools or virtual sales platforms.

Effective oral, written, and interpersonal communication skills.

Strong organizational and time‑management abilities with attention to detail.

Strong teamwork and relationship skills.

Willingness to take on special projects and perform other duties as assigned.

Commitment to continuous learning and professional development to stay current with industry standards and best practices.

Ability to maintain authenticity and integrity in all professional interactions.

Capable of managing multiple priorities and meeting deadlines in a dynamic environment.

Ability to work independently with minimal supervision and as part of a team.

Proven ability to adapt to changing priorities and procedures.

Current driver’s license and a vehicle with appropriate insurance coverage if required to drive while performing assigned duties.

What You Should Expect While Working At FFB

Company ownership through our Employee Stock Ownership Program (ESOP).

A friendly, close‑knit work culture that encourages growth.

Opportunities to participate in community networking events.

Benefits Package including medical, dental, vision, life insurance, paid vacation, 401(k) retirement plan, training & development, tuition reimbursement, employee assistance program.

Internal job posting & referral program.

Recent Achievements

2024 & 2025 – American Banker – #1 Top Performing Publicly Traded Bank with under $2b in assets.

2023 – American Banker – “Top 5” Community Bank in the Country #4.

2023 – OTCQX – Best 50 Companies #3.

2023 – 5‑star Rating Bauer Financial.

Salary $70,000 – $85,000

Seniority level Mid‑Senior level

Employment type Full‑time

Job function Sales and Business Development

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