State of Delaware
Join to apply for the Social Service Specialist III role at State of Delaware.
Make a Difference with DHSS
Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well‑being, fostering self‑sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.
Introduction We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick‑start your profession. For more information, please visit https://dhss.delaware.gov/dhss/ today!
Summary Statement The Social Service Specialist III position at the Aging and Disability Resource Center provides specialized social services focused on emergency assistance and crisis intervention. The role involves assessing client needs, coordinating access to community resources, and offering immediate support to those facing critical situations. Responsibilities include conducting interviews, documentation, making referrals, and ensuring follow‑up care is provided. This position is based within a call center environment, with all assistance and interventions provided over the phone rather than in the community.
Essential Functions
Interviews, assesses and advises clients to determine eligibility, needs and course of action to meet needs.
May provide phone counseling evaluations and crisis intervention to determine admission of clients to hospitals or other special treatment facilities.
Documents, verifies, records and reports client information.
Refers ineligible clients to appropriate agencies and resources.
May provide coverage for other agency assistance programs as assigned.
Utilizes the resources of social services/other agencies, and community resources as a means of dealing with identified needs/problems.
Maintains adequate records of provided services including case files and related material.
Provides referral information to individual and general public, promotes effective public relations for agency.
Job Requirements
Three years experience in health or human services support such as interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements or coordinating with community resources to obtain client services.
Three years experience in applying laws, rules, regulations, standards, policies and procedures.
Six months experience in making recommendations as part of a clients service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
Six months experience in record keeping.
Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
Conditions of Hire Applicants must be legally authorized to work in the United States. The State of Delaware participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. DHSS does not provide employment‑based sponsorship. All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County. This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicable terms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 19, Chapter 13 and 16.
Benefits To learn more about the comprehensive benefit package please visit https://dhr.delaware.gov/benefits/.
Selection Process The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.
Accommodations Accommodations are available for applicants with disabilities in all phases of the application and employment process. TDD users may request an auxiliary aid or service by calling (800) 232‑5470 or by visiting delawarerelay.com. You may also call (302) 739‑5458 or email DHR_ADAConcerns@delaware.gov for additional applicant services support.
Equal Employment Opportunity The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Industries Government Administration
Referrals increase your chances of interviewing at State of Delaware by 2x.
#J-18808-Ljbffr
Make a Difference with DHSS
Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well‑being, fostering self‑sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.
Introduction We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick‑start your profession. For more information, please visit https://dhss.delaware.gov/dhss/ today!
Summary Statement The Social Service Specialist III position at the Aging and Disability Resource Center provides specialized social services focused on emergency assistance and crisis intervention. The role involves assessing client needs, coordinating access to community resources, and offering immediate support to those facing critical situations. Responsibilities include conducting interviews, documentation, making referrals, and ensuring follow‑up care is provided. This position is based within a call center environment, with all assistance and interventions provided over the phone rather than in the community.
Essential Functions
Interviews, assesses and advises clients to determine eligibility, needs and course of action to meet needs.
May provide phone counseling evaluations and crisis intervention to determine admission of clients to hospitals or other special treatment facilities.
Documents, verifies, records and reports client information.
Refers ineligible clients to appropriate agencies and resources.
May provide coverage for other agency assistance programs as assigned.
Utilizes the resources of social services/other agencies, and community resources as a means of dealing with identified needs/problems.
Maintains adequate records of provided services including case files and related material.
Provides referral information to individual and general public, promotes effective public relations for agency.
Job Requirements
Three years experience in health or human services support such as interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements or coordinating with community resources to obtain client services.
Three years experience in applying laws, rules, regulations, standards, policies and procedures.
Six months experience in making recommendations as part of a clients service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
Six months experience in record keeping.
Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
Conditions of Hire Applicants must be legally authorized to work in the United States. The State of Delaware participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. DHSS does not provide employment‑based sponsorship. All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County. This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicable terms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 19, Chapter 13 and 16.
Benefits To learn more about the comprehensive benefit package please visit https://dhr.delaware.gov/benefits/.
Selection Process The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.
Accommodations Accommodations are available for applicants with disabilities in all phases of the application and employment process. TDD users may request an auxiliary aid or service by calling (800) 232‑5470 or by visiting delawarerelay.com. You may also call (302) 739‑5458 or email DHR_ADAConcerns@delaware.gov for additional applicant services support.
Equal Employment Opportunity The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Industries Government Administration
Referrals increase your chances of interviewing at State of Delaware by 2x.
#J-18808-Ljbffr