Tapestry
Overview
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role. Responsibilities
CASH WRAP: Greet the customer with a smile and eye contact, offer your name; interact genuinely and naturally with the customer; read cues and determine customers’ needs; conduct email/name capture where permitted by law; maintain accuracy when operating POS; maintain cash wrap organization and cleanliness; suggest multiple add-ons and sell gift cards; maintain cash and POS media accurately and in compliance with Coach policy; create lasting impression by genuinely thanking customer and providing reason to return; represent Coach brand appropriately. STOCKROOM / WAREHOUSE: Receive shipment and transfers; notify Store Management when new product arrives; scan cartons/transfers, verifying store information is correct; communicate all discrepancies to Store Management; process shipment/transfers according to Coach standards and timeframes; organize and clean stock room daily (including offsite/remote warehouse as applicable); shift/organize product in the stockroom; react to sell through and make room for new product; manage stock levels/product ownership in back-of-house and sales floor; prepare and conduct regular cycle counts; participate in store physical inventory counts as scheduled; maintain Company Loss Prevention standards. SALES FLOOR: Regularly analyze sales floor to assess replenishment needs; replenish sales floor/assigned zone; react to sell through and execute visual merchandising needs; support sales floor activities as directed; effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers; respond to customer requests confidently; partner with sales team or Store Management when needed; upkeep housekeeping standards. Qualifications & Competencies
Competencies required: Drive For Results; Customer Focus; Creativity; Interpersonal Savvy; Learning on The Fly; Perseverance; Dealing with Ambiguity. Americans with Disabilities Act (ADA) and accessibility: Tapestry will provide reasonable accommodations; contact information provided in the original job description has been retained for applicants needing accommodations. Experience & Education
Experience: 1-3 years of previous retail experience (cashier/stock experience, sales, etc.), preferably in a luxury retail service environment. Knowledge of fashion trends and marketplace competition. Education: High school diploma or equivalent; college degree preferred. Technical: Knowledge of cash register systems, basic computer skills (including using iPad/laptop, Mobile POS and Internet), walkie talkie, read price and product release sheets. Physical: Ability to execute at a fast pace; communicate effectively; maneuver the sales floor, shelves, and stock room; climbing, bending, and kneeling; ability to frequently lift and carry up to 25 pounds and up to 50 pounds for product shipment/transfers. Schedule: Ability to meet Coach Scheduling & Availability Expectations, including flexible schedule, nights, weekends, and holidays with high retail traffic and sales days. Benefits & Additional Information
Note: This document is a sample of duties and responsibilities and not an exhaustive list of all performance requirements. Company policy statements: Tapestry, Inc. is an equal opportunity and affirmative action employer; all employment decisions are based on qualifications and are made without regard to protected characteristics as defined by applicable law. Americans with Disabilities Act (ADA): Reasonable accommodations available; contact information as in the original description. Base Pay Range: $15.00 to $16.25 per hour. General Benefits: Health benefits (medical, dental, vision), life and disability insurance, 401(k), paid time off for wellness and vacations; product discounts and incentive compensation. Visit Coach at coach.com.
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Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role. Responsibilities
CASH WRAP: Greet the customer with a smile and eye contact, offer your name; interact genuinely and naturally with the customer; read cues and determine customers’ needs; conduct email/name capture where permitted by law; maintain accuracy when operating POS; maintain cash wrap organization and cleanliness; suggest multiple add-ons and sell gift cards; maintain cash and POS media accurately and in compliance with Coach policy; create lasting impression by genuinely thanking customer and providing reason to return; represent Coach brand appropriately. STOCKROOM / WAREHOUSE: Receive shipment and transfers; notify Store Management when new product arrives; scan cartons/transfers, verifying store information is correct; communicate all discrepancies to Store Management; process shipment/transfers according to Coach standards and timeframes; organize and clean stock room daily (including offsite/remote warehouse as applicable); shift/organize product in the stockroom; react to sell through and make room for new product; manage stock levels/product ownership in back-of-house and sales floor; prepare and conduct regular cycle counts; participate in store physical inventory counts as scheduled; maintain Company Loss Prevention standards. SALES FLOOR: Regularly analyze sales floor to assess replenishment needs; replenish sales floor/assigned zone; react to sell through and execute visual merchandising needs; support sales floor activities as directed; effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers; respond to customer requests confidently; partner with sales team or Store Management when needed; upkeep housekeeping standards. Qualifications & Competencies
Competencies required: Drive For Results; Customer Focus; Creativity; Interpersonal Savvy; Learning on The Fly; Perseverance; Dealing with Ambiguity. Americans with Disabilities Act (ADA) and accessibility: Tapestry will provide reasonable accommodations; contact information provided in the original job description has been retained for applicants needing accommodations. Experience & Education
Experience: 1-3 years of previous retail experience (cashier/stock experience, sales, etc.), preferably in a luxury retail service environment. Knowledge of fashion trends and marketplace competition. Education: High school diploma or equivalent; college degree preferred. Technical: Knowledge of cash register systems, basic computer skills (including using iPad/laptop, Mobile POS and Internet), walkie talkie, read price and product release sheets. Physical: Ability to execute at a fast pace; communicate effectively; maneuver the sales floor, shelves, and stock room; climbing, bending, and kneeling; ability to frequently lift and carry up to 25 pounds and up to 50 pounds for product shipment/transfers. Schedule: Ability to meet Coach Scheduling & Availability Expectations, including flexible schedule, nights, weekends, and holidays with high retail traffic and sales days. Benefits & Additional Information
Note: This document is a sample of duties and responsibilities and not an exhaustive list of all performance requirements. Company policy statements: Tapestry, Inc. is an equal opportunity and affirmative action employer; all employment decisions are based on qualifications and are made without regard to protected characteristics as defined by applicable law. Americans with Disabilities Act (ADA): Reasonable accommodations available; contact information as in the original description. Base Pay Range: $15.00 to $16.25 per hour. General Benefits: Health benefits (medical, dental, vision), life and disability insurance, 401(k), paid time off for wellness and vacations; product discounts and incentive compensation. Visit Coach at coach.com.
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