State of California
Help Desk Information Technology Associate
State of California, Sacramento, California, United States, 95828
Under the general supervision of the Information Technology (IT) Supervisor II/Client Services Supervisor, the Help Desk Information Technology Associate is responsible for providing and tracking first level technical support for hardware, software, peripherals, and applications by configuring, deploying, and maintaining end-user devices. This includes the full lifecycle of end-user device solutions, including evaluation, configuration, provisioning, training, security, tracking, and support for an end-user computing environment. The incumbent is also responsible for developing system documentation and end-user training for software, applications, and end-user technologies. Delivery of all correspondence, interactions, and services must be provided utilizing superior customer service skills and professionalism at all times. Duties may include access to information systems containing protected information, including personally identifying information.
Incumbent may be required to work outside of normal business hours when needed to complete work projects. Travel and working off hours is required to perform equipment deployments and other functions.
This position is located in Southern California.
Position located at 6 Centerpointe Drive 4th Floor La Palma, California 90623
You will find additional information about the job in the Duty Statement .
Working Conditions
Visa Sponsorship
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.
(Overnight travel required, warehouse environment, graveyard shift, etc.)
Minimum Requirements
You will find the Minimum Requirements in the Class Specification. INFORMATION TECHNOLOGY ASSOCIATE Additional Documents
Job Application Package Checklist Duty Statement Position Details
Job Code #: JC-496484
Position #(s): 279-319-1401-003
Working Title: Help Desk Information Technology Associate
Classification: INFORMATION TECHNOLOGY ASSOCIATE $4,935.00 - $6,614.00 A $5,424.00 - $7,270.00 B $5,930.00 - $7,947.00 C $6,521.00 - $8,740.00 D New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions: 1
Work Location: Orange County
Telework: In Office
Job Type: Permanent, Full Time
Department Information
Created by the Legislature in 1943, the California Unemployment Insurance Appeals Board (CUIAB) is an independent administrative court system for workers and employers seeking to challenge decisions made by the Employment Development Department (EDD). Appeals are the first opportunity for all parties to present evidence and tell their side of the story before an Administrative Law Judge (ALJ) and have that ALJ decide the case. The ALJ's decision may be appealed to a five-member Board appointed by the Governor and the Legislature. The Board's decision is final, unless overturned by the California Superior Court. Department Website: http://www.cuiab.ca.gov
Special Requirements It is strongly encouraged to apply through your CalCareer Account at www.calcareers.ca.gov .
Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.
If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the "Application Instructions' section below and ensure the following:
Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the "Examination or Job Title(s) For Which You Are Applying" section located on Page 3 of your State Examination/Employment STD Form 678. Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the "Explanations" section located on Page 3 of your State Examination/Employment Application STD Form 678. Remove and do not submit the "Equal Employment Opportunity" questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only. Do not include your full Social Security Number on your documents and/or do not provide any LEAP information. Examination/Assessment
To apply for this position, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.
Click the examination link below for more information and to take the exam:
Information Technology Associate Bulletin
For more information about the State hiring process, click here . To watch tutorials on how to apply for a State job, click here .
Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 10/31/2025 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Unemployment Insurance Appeals Board Mail In Address Attn: Job Control #496484 c/o EDD - Human Resource Services Division - MIC 54 PO Box 826880 Sacramento , CA 94280-0001
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Unemployment Insurance Appeals Board Drop Off Address Job Control #496484 EDD/Human Resource Services Division (6th floor solar) 722 Capitol Mall Sacramento , CA 95814
08:00 AM - 04:30 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is optional. It may be included, but is not required. Statement of Qualifications - A Statement of Qualifications (SOQ) is Required. Please see "Statement of Qualifications Requirements" section for more information about the SOQ. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Benefits
Benefit information can be found on the CalHR website, www.calhr.ca.gov , and the CalPERS website, www.calpers.ca.gov .
Contact Information The Hiring Unit Contact is available to answer questions regarding the position or application process. Department Website: http://www.cuiab.ca.gov Hiring Unit Contact: Tracy Hunter (916) 899-7420 tracy.hunter@cuiab.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: Martha Arcellana, EEO Officer (510) 622-3891 martha.arcellana@cuiab.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Statement of Qualifications Requirements A Statement of Qualifications (SOQ) is Required. The SOQ serves as documentation of each candidate's ability to present information clearly and concisely in writing. The SOQ is not a resume or cover letter. Resumes and/or Cover Letters DO NOT take the place of the SOQ. Applications received without an SOQ may not receive further consideration and may be excluded from the hiring process.
A pplicants are required to submit a typed Statement of Qualifications (SOQ) , limited to no more than two (2) pages in length. Your SOQ must clearly address the following:
Background and Experience: Describe your professional background and experience working in a Desktop Support or IT Helpdesk environment. Include specific examples of how you have provided technical support to end users in an enterprise or organizational setting. Tools and Resources: Identify and discuss the IT tools, systems, and resources you have used to support users and manage IT assets (e.g., ServiceNow, SCCM, Intune, Active Directory, remote access tools, etc.). Education, Research, and Skills: Explain how your education, experience, research, and technical skills make you the most qualified candidate for this position. Highlight relevant certifications, problem-solving experience, and your ability to work effectively within a team-oriented IT environment.
Your SOQ will be used to evaluate your writing ability, as well as your experience and qualifications related to the duties of this position. Please ensure your responses are thorough, well-organized, and clearly written.
ADDITIONAL DEPARTMENT INFORMATION
Click on the link to complete the Recruitment Survey : Recruitment Survey
Merit System Principles Information regarding Merit System Principles provided to public employees by the State Civil Service Act can be found on the CalHR website at https://www.calhr.ca.gov/Training/Pages/performance-management-merit-system-principles.aspx
Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
Incumbent may be required to work outside of normal business hours when needed to complete work projects. Travel and working off hours is required to perform equipment deployments and other functions.
This position is located in Southern California.
Position located at 6 Centerpointe Drive 4th Floor La Palma, California 90623
You will find additional information about the job in the Duty Statement .
Working Conditions
Visa Sponsorship
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.
(Overnight travel required, warehouse environment, graveyard shift, etc.)
Minimum Requirements
You will find the Minimum Requirements in the Class Specification. INFORMATION TECHNOLOGY ASSOCIATE Additional Documents
Job Application Package Checklist Duty Statement Position Details
Job Code #: JC-496484
Position #(s): 279-319-1401-003
Working Title: Help Desk Information Technology Associate
Classification: INFORMATION TECHNOLOGY ASSOCIATE $4,935.00 - $6,614.00 A $5,424.00 - $7,270.00 B $5,930.00 - $7,947.00 C $6,521.00 - $8,740.00 D New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions: 1
Work Location: Orange County
Telework: In Office
Job Type: Permanent, Full Time
Department Information
Created by the Legislature in 1943, the California Unemployment Insurance Appeals Board (CUIAB) is an independent administrative court system for workers and employers seeking to challenge decisions made by the Employment Development Department (EDD). Appeals are the first opportunity for all parties to present evidence and tell their side of the story before an Administrative Law Judge (ALJ) and have that ALJ decide the case. The ALJ's decision may be appealed to a five-member Board appointed by the Governor and the Legislature. The Board's decision is final, unless overturned by the California Superior Court. Department Website: http://www.cuiab.ca.gov
Special Requirements It is strongly encouraged to apply through your CalCareer Account at www.calcareers.ca.gov .
Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.
If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the "Application Instructions' section below and ensure the following:
Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the "Examination or Job Title(s) For Which You Are Applying" section located on Page 3 of your State Examination/Employment STD Form 678. Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the "Explanations" section located on Page 3 of your State Examination/Employment Application STD Form 678. Remove and do not submit the "Equal Employment Opportunity" questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only. Do not include your full Social Security Number on your documents and/or do not provide any LEAP information. Examination/Assessment
To apply for this position, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.
Click the examination link below for more information and to take the exam:
Information Technology Associate Bulletin
For more information about the State hiring process, click here . To watch tutorials on how to apply for a State job, click here .
Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 10/31/2025 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Unemployment Insurance Appeals Board Mail In Address Attn: Job Control #496484 c/o EDD - Human Resource Services Division - MIC 54 PO Box 826880 Sacramento , CA 94280-0001
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Unemployment Insurance Appeals Board Drop Off Address Job Control #496484 EDD/Human Resource Services Division (6th floor solar) 722 Capitol Mall Sacramento , CA 95814
08:00 AM - 04:30 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is optional. It may be included, but is not required. Statement of Qualifications - A Statement of Qualifications (SOQ) is Required. Please see "Statement of Qualifications Requirements" section for more information about the SOQ. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Benefits
Benefit information can be found on the CalHR website, www.calhr.ca.gov , and the CalPERS website, www.calpers.ca.gov .
Contact Information The Hiring Unit Contact is available to answer questions regarding the position or application process. Department Website: http://www.cuiab.ca.gov Hiring Unit Contact: Tracy Hunter (916) 899-7420 tracy.hunter@cuiab.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: Martha Arcellana, EEO Officer (510) 622-3891 martha.arcellana@cuiab.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Statement of Qualifications Requirements A Statement of Qualifications (SOQ) is Required. The SOQ serves as documentation of each candidate's ability to present information clearly and concisely in writing. The SOQ is not a resume or cover letter. Resumes and/or Cover Letters DO NOT take the place of the SOQ. Applications received without an SOQ may not receive further consideration and may be excluded from the hiring process.
A pplicants are required to submit a typed Statement of Qualifications (SOQ) , limited to no more than two (2) pages in length. Your SOQ must clearly address the following:
Background and Experience: Describe your professional background and experience working in a Desktop Support or IT Helpdesk environment. Include specific examples of how you have provided technical support to end users in an enterprise or organizational setting. Tools and Resources: Identify and discuss the IT tools, systems, and resources you have used to support users and manage IT assets (e.g., ServiceNow, SCCM, Intune, Active Directory, remote access tools, etc.). Education, Research, and Skills: Explain how your education, experience, research, and technical skills make you the most qualified candidate for this position. Highlight relevant certifications, problem-solving experience, and your ability to work effectively within a team-oriented IT environment.
Your SOQ will be used to evaluate your writing ability, as well as your experience and qualifications related to the duties of this position. Please ensure your responses are thorough, well-organized, and clearly written.
ADDITIONAL DEPARTMENT INFORMATION
Click on the link to complete the Recruitment Survey : Recruitment Survey
Merit System Principles Information regarding Merit System Principles provided to public employees by the State Civil Service Act can be found on the CalHR website at https://www.calhr.ca.gov/Training/Pages/performance-management-merit-system-principles.aspx
Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.