Confidential
Head of Client Experience
About the Company
Well-known manufacturer & distributor of luxury products
Industry Luxury Goods & Jewelry
Type Privately Held
Founded 1909
Employees 10,001+
Categories
Jewelry Watches & Luxury Goods Apparel & Footwear Consumer Staples Beauty Beauty Supply & Personal Care Products CHANEL Consumer Goods Cosmetics Designers Fashion Fashion Accessories Fashion Shows Fine Jewellery. Fragrance Haute Couture Manufacturing Watches Retail Luxury Goods Beauty Products Skin Care Artisanal Products Research & Innovation Art Creative Arts Consumer Discretionary
Business Classifications
E-Commerce B2C
About the Role
The Company is seeking a Head of CX (Client Experience) to spearhead the vision and strategy for CRM, client journeys, personalization, and performance marketing teams. This transformative leader will be responsible for shaping and driving meaningful, personalized client experiences across all omni-channel touchpoints. The role is pivotal in enhancing client loyalty, retention, and engagement through the development and implementation of data-driven strategies. The ideal candidate will have a minimum of 15 years' experience in hands-on CRM, data-led decision-making, client journey mapping, and digital marketing, with a proven track record of leadership and innovation.
As the Head of CX, the successful candidate will lead the orchestration of personalized touchpoints and connected experiences, ensuring the right message reaches the right audience at the right time. This strategic position demands a visionary leader capable of fostering collaboration across teams, driving measurable business results, and setting a new standard for personalized communication and client experience excellence. The role requires close collaboration with divisional leadership, tech, brand communications, and other key stakeholders to ensure the seamless integration of CX initiatives that support divisional objectives. The Head of CX will also be responsible for identifying opportunities to elevate the omni-client journey and overseeing the implementation of creative solutions using innovative technologies and actionable data insights.
Hiring Manager Title Chief Digital & CX Officer
Travel Percent Less than 10%
Functions
General Management Operations Strategy
About the Company
Well-known manufacturer & distributor of luxury products
Industry Luxury Goods & Jewelry
Type Privately Held
Founded 1909
Employees 10,001+
Categories
Jewelry Watches & Luxury Goods Apparel & Footwear Consumer Staples Beauty Beauty Supply & Personal Care Products CHANEL Consumer Goods Cosmetics Designers Fashion Fashion Accessories Fashion Shows Fine Jewellery. Fragrance Haute Couture Manufacturing Watches Retail Luxury Goods Beauty Products Skin Care Artisanal Products Research & Innovation Art Creative Arts Consumer Discretionary
Business Classifications
E-Commerce B2C
About the Role
The Company is seeking a Head of CX (Client Experience) to spearhead the vision and strategy for CRM, client journeys, personalization, and performance marketing teams. This transformative leader will be responsible for shaping and driving meaningful, personalized client experiences across all omni-channel touchpoints. The role is pivotal in enhancing client loyalty, retention, and engagement through the development and implementation of data-driven strategies. The ideal candidate will have a minimum of 15 years' experience in hands-on CRM, data-led decision-making, client journey mapping, and digital marketing, with a proven track record of leadership and innovation.
As the Head of CX, the successful candidate will lead the orchestration of personalized touchpoints and connected experiences, ensuring the right message reaches the right audience at the right time. This strategic position demands a visionary leader capable of fostering collaboration across teams, driving measurable business results, and setting a new standard for personalized communication and client experience excellence. The role requires close collaboration with divisional leadership, tech, brand communications, and other key stakeholders to ensure the seamless integration of CX initiatives that support divisional objectives. The Head of CX will also be responsible for identifying opportunities to elevate the omni-client journey and overseeing the implementation of creative solutions using innovative technologies and actionable data insights.
Hiring Manager Title Chief Digital & CX Officer
Travel Percent Less than 10%
Functions
General Management Operations Strategy