Confidential
Head of Client Experience
About the Company
Well-known manufacturer & distributor of luxury products
Industry Luxury Goods & Jewelry
Type Privately Held
Founded 1909
Employees 10,001+
Categories
Jewelry Watches & Luxury Goods Apparel & Footwear Consumer Staples Beauty Beauty Supply & Personal Care Products CHANEL Consumer Goods Cosmetics Designers Fashion Fashion Accessories Fashion Shows Fine Jewellery. Fragrance Haute Couture Manufacturing Watches Retail Luxury Goods Beauty Products Skin Care Artisanal Products Research & Innovation Art Creative Arts Consumer Discretionary
Business Classifications
E-Commerce B2C
About the Role
The Company is seeking a Head of CX (Client Experience) to lead the transformation of its newly established CX pillar. This strategic role is focused on overseeing CEM, client journeys, personalization, and performance marketing teams to create and drive meaningful, personalized client experiences across all omni-channel touchpoints. The successful candidate will be a transformative leader with a minimum of 20 years' experience in hands-on CRM, client journey mapping, and digital marketing, and must have a proven track record of leadership and innovation. Responsibilities include leading the development and implementation of data-driven strategies to enhance client loyalty, retention, and engagement, as well as collaborating with divisional leadership, tech, brand communications, and other key stakeholders to ensure the seamless integration of CX initiatives.
The Head of CX will be expected to leverage deep expertise in client journeys and CRM to orchestrate personalized touchpoints and connected experiences, using innovative technologies and actionable data insights to identify opportunities for elevating the omni client journey. This visionary leader will be responsible for setting a new standard for personalized communication and client experience excellence, and must be capable of fostering collaboration across teams to drive measurable business results. The role is pivotal in shaping the client experience and demands a candidate who can lead the way in performance marketing, personalization, and client journey mapping, ultimately ensuring that the right message reaches the right audience at the right time.
Hiring Manager Title Chief Digital & CX Officer
Travel Percent Less than 10%
Functions
General Management Operations Strategy
About the Company
Well-known manufacturer & distributor of luxury products
Industry Luxury Goods & Jewelry
Type Privately Held
Founded 1909
Employees 10,001+
Categories
Jewelry Watches & Luxury Goods Apparel & Footwear Consumer Staples Beauty Beauty Supply & Personal Care Products CHANEL Consumer Goods Cosmetics Designers Fashion Fashion Accessories Fashion Shows Fine Jewellery. Fragrance Haute Couture Manufacturing Watches Retail Luxury Goods Beauty Products Skin Care Artisanal Products Research & Innovation Art Creative Arts Consumer Discretionary
Business Classifications
E-Commerce B2C
About the Role
The Company is seeking a Head of CX (Client Experience) to lead the transformation of its newly established CX pillar. This strategic role is focused on overseeing CEM, client journeys, personalization, and performance marketing teams to create and drive meaningful, personalized client experiences across all omni-channel touchpoints. The successful candidate will be a transformative leader with a minimum of 20 years' experience in hands-on CRM, client journey mapping, and digital marketing, and must have a proven track record of leadership and innovation. Responsibilities include leading the development and implementation of data-driven strategies to enhance client loyalty, retention, and engagement, as well as collaborating with divisional leadership, tech, brand communications, and other key stakeholders to ensure the seamless integration of CX initiatives.
The Head of CX will be expected to leverage deep expertise in client journeys and CRM to orchestrate personalized touchpoints and connected experiences, using innovative technologies and actionable data insights to identify opportunities for elevating the omni client journey. This visionary leader will be responsible for setting a new standard for personalized communication and client experience excellence, and must be capable of fostering collaboration across teams to drive measurable business results. The role is pivotal in shaping the client experience and demands a candidate who can lead the way in performance marketing, personalization, and client journey mapping, ultimately ensuring that the right message reaches the right audience at the right time.
Hiring Manager Title Chief Digital & CX Officer
Travel Percent Less than 10%
Functions
General Management Operations Strategy