Holman
Overview
Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Holman is currently accepting applications for the position of Director- Regional Aftersales.
Responsibilities
Lead, define and implement strategic plans for aftersales operations in the region, aligning with overall business objectives.
Responsible for the development and accountability of the local Aftersales team.
Monitor, evaluate and develop the performance of the aftersales leadership team to ensure they meet or exceed key performance indicators and customer satisfaction targets.
Identify quality standards and implement continuous improvement initiatives by strategizing ways to streamline operations.
Provide training, support, and guidance on aftersales processes, policies and standards.
Stay abreast of industrial regulations and ensure aftersales operations comply with local, regional and national requirements.
Collaborate with affiliated departments to ensure the aftersales activities with overall business initiatives and strategies.
Proactively identify market trends, opportunities and challenges in the aftersales sector within the region and further, troubleshoot said opportunities and challenges with solution-based thinking.
Promote a culture of leadership, guidance and support to the aftersales team fostering a complaint, positive work environment fostering a culture of excellence.
Act as a liaison with the manufacturers represented in the region and work with the factory representatives to achieve factory objectives.
Provide performance updates to the senior leadership team.
Manage the annual budget process.
Perform all other duties and special projects as assigned.
Education and/or Training
Bachelor's degree in a related field required, Master’s preferred.
Proficient in various desktop tools including MS Office Programs (Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.).
Relevant Work Experience
8+ years’ experience, including 5+ at a leadership level; multiple levels of reporting relationships strongly preferred.
Extensive knowledge and experience within own function and general knowledge of areas, departments and/or function(s) within and across other disciplines.
Benefits and Compensation
Health Insurance
Vision Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
Employee Assistance Program
401(k) plan with Company Match
Paid Time Off (PTO)
Paid Holidays, Bereavement, and Jury Duty
Paid Pregnancy/Parental leave
Paid Military Leave
Tuition Reimbursement
Pay We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $132,540.00 - $208,750.00 USD annually for full time employees. The annual compensation range is comprised of base pay and bonus earnings.
Equal Opportunity Employment and Accommodations Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Holman is currently accepting applications for the position of Director- Regional Aftersales.
Responsibilities
Lead, define and implement strategic plans for aftersales operations in the region, aligning with overall business objectives.
Responsible for the development and accountability of the local Aftersales team.
Monitor, evaluate and develop the performance of the aftersales leadership team to ensure they meet or exceed key performance indicators and customer satisfaction targets.
Identify quality standards and implement continuous improvement initiatives by strategizing ways to streamline operations.
Provide training, support, and guidance on aftersales processes, policies and standards.
Stay abreast of industrial regulations and ensure aftersales operations comply with local, regional and national requirements.
Collaborate with affiliated departments to ensure the aftersales activities with overall business initiatives and strategies.
Proactively identify market trends, opportunities and challenges in the aftersales sector within the region and further, troubleshoot said opportunities and challenges with solution-based thinking.
Promote a culture of leadership, guidance and support to the aftersales team fostering a complaint, positive work environment fostering a culture of excellence.
Act as a liaison with the manufacturers represented in the region and work with the factory representatives to achieve factory objectives.
Provide performance updates to the senior leadership team.
Manage the annual budget process.
Perform all other duties and special projects as assigned.
Education and/or Training
Bachelor's degree in a related field required, Master’s preferred.
Proficient in various desktop tools including MS Office Programs (Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.).
Relevant Work Experience
8+ years’ experience, including 5+ at a leadership level; multiple levels of reporting relationships strongly preferred.
Extensive knowledge and experience within own function and general knowledge of areas, departments and/or function(s) within and across other disciplines.
Benefits and Compensation
Health Insurance
Vision Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
Employee Assistance Program
401(k) plan with Company Match
Paid Time Off (PTO)
Paid Holidays, Bereavement, and Jury Duty
Paid Pregnancy/Parental leave
Paid Military Leave
Tuition Reimbursement
Pay We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $132,540.00 - $208,750.00 USD annually for full time employees. The annual compensation range is comprised of base pay and bonus earnings.
Equal Opportunity Employment and Accommodations Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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