Inside Higher Ed
SPARK PROGRAM OPERATIONS COORDINATOR, Office of the Provost
Inside Higher Ed, Boston, Massachusetts, us, 02298
SPARK PROGRAM OPERATIONS COORDINATOR, Office of the Provost
Position overview: The Program Operations Coordinator is a new position in a dynamic growing unit. This role reports directly to the Spark! Operations Director and works closely with other members of the Spark! and CDS teams to help deliver high-quality experiences for students, university faculty and staff, and external partners engaging with Spark! experiential learning programs. The role will support day-to-day administrative operations across Spark! programs including, but not limited to, academic courses, external projects and partnerships, event planning, and management of communication with internal and external community members. The position will supervise 35 student employees, on average. Responsibilities
Course Support – 40%: Support program administration across Spark!\'s three initiatives: Innovation (student-driven projects), X-Lab (external projects for clients), and Community and Inclusion. Assist in the application and acceptance process for XCC courses, coordinate two hackathon events per year, manage project assignments for students and external partners in practicum courses, support project management for the X-Lab program, contribute to project scoping, and aid in class schedule planning and course registration. Student Employee Administration – 25%: Supervise student employees, facilitate hiring, coordinate performance assessments, resolve performance issues, conduct student training, review and approve hours weekly, and follow up on payroll issues. Partner and Community Management – 15%: Maintain positive relationships with the Spark! community including current and prospective students, instructors, mentors, partners, and BU faculty and staff. Track stakeholder participation and support initiatives that expand engagement; coordinate annual mentor applications and data collection; collect hiring documentation including letters of engagement, NDAs, and Master Sponsor agreements as needed. Program Evaluation and Reporting – 15%: Assist with evaluation of Spark! programs through data collection, analysis, and reporting of key metrics. Design and update surveys, organize and maintain evaluation data, and provide data as requested. Other – 5%: Perform miscellaneous tasks as required. Required Qualifications
Bachelor\'s degree 1–3 years relevant operations and program delivery experience Fluency in Google and Microsoft productivity tools (e.g., Google Drive, Docs, Sheets; MS Office, Zoom, etc.) Position requires being physically present a minimum of four days per week to engage students and community members, with availability for one weekend per semester for specialized university events (dates set by the University calendar). Preferred Skills
Experience or comfort with administrative program management in a university context Strong process and project management skills Excellent organizational and writing skills Outstanding communication and people skills with stakeholders ranging from students to university staff and faculty, volunteers, and community partners Experience with project management tools (e.g., Airtable, Trello, Notion, Slack) Ability to identify and resolve problems, engaging relevant team members as needed Ability to work independently toward collective goals Ability to provide advice, problem solve, and interact with individuals at all levels Comfort working with uncertainty in a fast-paced, dynamic environment Commitment to curiosity and learning Flexibility, strong teamwork, and a positive mindset We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, genetic information, military status, pregnancy or pregnancy-related condition, or marital or veteran status. We are a VEVRAA Federal Contractor. To apply, visit https://jobs.silkroad.com/BU/External/jobs/316004
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Position overview: The Program Operations Coordinator is a new position in a dynamic growing unit. This role reports directly to the Spark! Operations Director and works closely with other members of the Spark! and CDS teams to help deliver high-quality experiences for students, university faculty and staff, and external partners engaging with Spark! experiential learning programs. The role will support day-to-day administrative operations across Spark! programs including, but not limited to, academic courses, external projects and partnerships, event planning, and management of communication with internal and external community members. The position will supervise 35 student employees, on average. Responsibilities
Course Support – 40%: Support program administration across Spark!\'s three initiatives: Innovation (student-driven projects), X-Lab (external projects for clients), and Community and Inclusion. Assist in the application and acceptance process for XCC courses, coordinate two hackathon events per year, manage project assignments for students and external partners in practicum courses, support project management for the X-Lab program, contribute to project scoping, and aid in class schedule planning and course registration. Student Employee Administration – 25%: Supervise student employees, facilitate hiring, coordinate performance assessments, resolve performance issues, conduct student training, review and approve hours weekly, and follow up on payroll issues. Partner and Community Management – 15%: Maintain positive relationships with the Spark! community including current and prospective students, instructors, mentors, partners, and BU faculty and staff. Track stakeholder participation and support initiatives that expand engagement; coordinate annual mentor applications and data collection; collect hiring documentation including letters of engagement, NDAs, and Master Sponsor agreements as needed. Program Evaluation and Reporting – 15%: Assist with evaluation of Spark! programs through data collection, analysis, and reporting of key metrics. Design and update surveys, organize and maintain evaluation data, and provide data as requested. Other – 5%: Perform miscellaneous tasks as required. Required Qualifications
Bachelor\'s degree 1–3 years relevant operations and program delivery experience Fluency in Google and Microsoft productivity tools (e.g., Google Drive, Docs, Sheets; MS Office, Zoom, etc.) Position requires being physically present a minimum of four days per week to engage students and community members, with availability for one weekend per semester for specialized university events (dates set by the University calendar). Preferred Skills
Experience or comfort with administrative program management in a university context Strong process and project management skills Excellent organizational and writing skills Outstanding communication and people skills with stakeholders ranging from students to university staff and faculty, volunteers, and community partners Experience with project management tools (e.g., Airtable, Trello, Notion, Slack) Ability to identify and resolve problems, engaging relevant team members as needed Ability to work independently toward collective goals Ability to provide advice, problem solve, and interact with individuals at all levels Comfort working with uncertainty in a fast-paced, dynamic environment Commitment to curiosity and learning Flexibility, strong teamwork, and a positive mindset We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, genetic information, military status, pregnancy or pregnancy-related condition, or marital or veteran status. We are a VEVRAA Federal Contractor. To apply, visit https://jobs.silkroad.com/BU/External/jobs/316004
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