IDR, Inc.
Overview
IDR is seeking a
Technical Support Engineer
to join one of our top Tech clients in Santa Clara, CA. This role offers an exciting opportunity to get your foot in the door with one of the largest digital technology organizations. Responsibilities
The Technical Support Engineer generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. In a less sophisticated environment, as with many applications products where the user is nontechnical, this position would generally interact with product support personnel and potentially the customer when the customer’s problem cannot be resolved directly by first-level resources. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature. Required Skills
2+ years' professional experience writing & debugging JavaScript code 2+ years' experience in SQL scripting Must have experience supporting customers and/or end-users from a technical standpoint Must have experience providing remote administration via SSH, SNMP, WMI, PowerShell Experience in one (or more) Web Technologies (Apache, Tomcat, HTML, XML, JSON) Experience using or supporting ServiceNow Platforms Understanding of Networking concepts including TCP/IP, HTTP, concepts of firewall, load balancer and ports Why IDR?
25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at IDR, Inc. by 2x Get notified about new Technical Support Engineer jobs in
Santa Clara, CA .
#J-18808-Ljbffr
IDR is seeking a
Technical Support Engineer
to join one of our top Tech clients in Santa Clara, CA. This role offers an exciting opportunity to get your foot in the door with one of the largest digital technology organizations. Responsibilities
The Technical Support Engineer generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. In a less sophisticated environment, as with many applications products where the user is nontechnical, this position would generally interact with product support personnel and potentially the customer when the customer’s problem cannot be resolved directly by first-level resources. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature. Required Skills
2+ years' professional experience writing & debugging JavaScript code 2+ years' experience in SQL scripting Must have experience supporting customers and/or end-users from a technical standpoint Must have experience providing remote administration via SSH, SNMP, WMI, PowerShell Experience in one (or more) Web Technologies (Apache, Tomcat, HTML, XML, JSON) Experience using or supporting ServiceNow Platforms Understanding of Networking concepts including TCP/IP, HTTP, concepts of firewall, load balancer and ports Why IDR?
25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at IDR, Inc. by 2x Get notified about new Technical Support Engineer jobs in
Santa Clara, CA .
#J-18808-Ljbffr