Optum
Revenue Cycle Director, Advisory Services - Remote
Optum, Eden Prairie, Minnesota, United States, 55344
Overview
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Position
The Revenue Cycle Director, Advisory Services is the overall project lead across moderate-complexity engagement types and is responsible for determining overall approach and structure of analysis for engagement and key deliverables. The Director serves as the driving force to assist healthcare provider clients across a range of complex traditional, strategic, and/or clinical revenue cycle and medical group optimization projects. The Director assigns work streams to team members and self that reflect skills and development needs while meeting the needs and timelines of the client. This role focuses on practice economics and will direct the team to follow the practices needed to ensure both quality and profitability. Primary Responsibilities
Lead day-to-day activities for large, high complexity consulting projects with healthcare provider clients, providing project management, change management, and best practice expertise Serve as member of Optum Advisory Services Sales, Utilization, and Profitability leadership team, comprised of all team members GL30+ to drive and support business development, successful and timely execution of projects Serve as formal people manager to 1-3 Consultant and/or Project Lead level staff across GLs 27, 28, and 29 Serve as principal point of day-to-day contact for client project lead across both diagnostic and implementation engagements Gather needed data/information for the engagement and conduct appropriate analyses (e.g., cost/benefit analysis, benchmarking, requirements analysis, gap analysis) Cultivate the client's perception of Optum as a trusted partner and strategic advisor Drive high levels of client satisfaction by delivering results that meet or exceed client expectations Demonstrate solid relationship management skills and ability to handle challenging interpersonal situations with physicians, executives, colleagues, and peers Collaborate with the client to confirm their expectations regarding key outcomes for the engagement Identify/understand the client's business issues and size the financial impact of key performance improvement opportunities through financial analysis and scenario modeling Identify and manage stakeholders to engage in applicable engagement activities Establish optimal communication cadence with client and demonstrate executive presence to lead onsite presentations with C-Suite executives Develop and present high-quality client deliverables Identify/develop solutions to meet client needs (e.g., analytics, workflows, system selection and implementation, test plans, training plans) Develop work plans for the engagement (e.g., project plans, staffing plans, budgets) and obtain appropriate buy-in and approvals Manage engagement execution (status updates, reporting, risk management) and profitability within allotted project budget Ensure engagement quality by seeking proactive feedback and adjusting course as needed Present engagement deliverables to applicable stakeholders (e.g., presentations, blueprints, staffing analytics, diagnostic findings and recommendations) Prepare customized client recommendations to realize improvement opportunities identified based on industry best practices and emerging approaches Apply knowledge of change management principles to drive implementation of engagement objectives Leverage project documents and deliverables to provide re-use/transferability for other engagements Identify lessons learned and communicate to appropriate stakeholders across internal team and client Maintain ongoing contact with clients to identify and address emerging issues/concerns Contribute to knowledge repositories and practice-level initiatives including business development and thought leadership Stay current on important issues in the healthcare industry and share knowledge with peers Delegate project work to internal team members and coach/mentor junior staff Required Qualifications
7+ years healthcare revenue cycle consulting experience Client relationship management experience Deep revenue cycle content expertise across both acute care and professional revenue cycle Proficiency in MS Office Suite (Word, PowerPoint, Excel) Experience supporting business development and engaging with clients at Director and C-suite levels Strong critical thinking, relationship-building, and storytelling skills Ability to lead and motivate cross-functional teams Ability to identify root causes of client challenges and apply creative problem solving Strong written and verbal communication skills Track record of delivering quantifiable results Willingness to travel domestically up to 60% Preferred Qualifications
Epic Revenue Cycle experience with HB Resolute or PB Resolute certification Knowledge of Revenue Cycle operations including patient access and contact center operations Epic revenue cycle implementation experience Experience managing projects/teams to meet budgets, timelines, and deliverables Experience mentoring junior staff Solid healthcare industry knowledge Analytical reasoning and solution-focused problem solving Ability to lead and motivate cross-functional teams Adherence to telecommuter policy for remote employees Pay is based on factors including local labor markets, education, work experience, and certifications. Benefits exist such as comprehensive benefits, incentive programs, equity stock purchase, and 401k contribution (eligibility rules apply). The salary range for this role is $132,200 to $226,600 annually for full-time employment. We comply with all applicable minimum wage laws. Additional
UnitedHealth Group is an Equal Employment Opportunity employer. UnitedHealth Group is a drug-free workplace; candidates may be required to pass a drug test before employment. This description may be amended as needed to reflect the requirements of the role.
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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Position
The Revenue Cycle Director, Advisory Services is the overall project lead across moderate-complexity engagement types and is responsible for determining overall approach and structure of analysis for engagement and key deliverables. The Director serves as the driving force to assist healthcare provider clients across a range of complex traditional, strategic, and/or clinical revenue cycle and medical group optimization projects. The Director assigns work streams to team members and self that reflect skills and development needs while meeting the needs and timelines of the client. This role focuses on practice economics and will direct the team to follow the practices needed to ensure both quality and profitability. Primary Responsibilities
Lead day-to-day activities for large, high complexity consulting projects with healthcare provider clients, providing project management, change management, and best practice expertise Serve as member of Optum Advisory Services Sales, Utilization, and Profitability leadership team, comprised of all team members GL30+ to drive and support business development, successful and timely execution of projects Serve as formal people manager to 1-3 Consultant and/or Project Lead level staff across GLs 27, 28, and 29 Serve as principal point of day-to-day contact for client project lead across both diagnostic and implementation engagements Gather needed data/information for the engagement and conduct appropriate analyses (e.g., cost/benefit analysis, benchmarking, requirements analysis, gap analysis) Cultivate the client's perception of Optum as a trusted partner and strategic advisor Drive high levels of client satisfaction by delivering results that meet or exceed client expectations Demonstrate solid relationship management skills and ability to handle challenging interpersonal situations with physicians, executives, colleagues, and peers Collaborate with the client to confirm their expectations regarding key outcomes for the engagement Identify/understand the client's business issues and size the financial impact of key performance improvement opportunities through financial analysis and scenario modeling Identify and manage stakeholders to engage in applicable engagement activities Establish optimal communication cadence with client and demonstrate executive presence to lead onsite presentations with C-Suite executives Develop and present high-quality client deliverables Identify/develop solutions to meet client needs (e.g., analytics, workflows, system selection and implementation, test plans, training plans) Develop work plans for the engagement (e.g., project plans, staffing plans, budgets) and obtain appropriate buy-in and approvals Manage engagement execution (status updates, reporting, risk management) and profitability within allotted project budget Ensure engagement quality by seeking proactive feedback and adjusting course as needed Present engagement deliverables to applicable stakeholders (e.g., presentations, blueprints, staffing analytics, diagnostic findings and recommendations) Prepare customized client recommendations to realize improvement opportunities identified based on industry best practices and emerging approaches Apply knowledge of change management principles to drive implementation of engagement objectives Leverage project documents and deliverables to provide re-use/transferability for other engagements Identify lessons learned and communicate to appropriate stakeholders across internal team and client Maintain ongoing contact with clients to identify and address emerging issues/concerns Contribute to knowledge repositories and practice-level initiatives including business development and thought leadership Stay current on important issues in the healthcare industry and share knowledge with peers Delegate project work to internal team members and coach/mentor junior staff Required Qualifications
7+ years healthcare revenue cycle consulting experience Client relationship management experience Deep revenue cycle content expertise across both acute care and professional revenue cycle Proficiency in MS Office Suite (Word, PowerPoint, Excel) Experience supporting business development and engaging with clients at Director and C-suite levels Strong critical thinking, relationship-building, and storytelling skills Ability to lead and motivate cross-functional teams Ability to identify root causes of client challenges and apply creative problem solving Strong written and verbal communication skills Track record of delivering quantifiable results Willingness to travel domestically up to 60% Preferred Qualifications
Epic Revenue Cycle experience with HB Resolute or PB Resolute certification Knowledge of Revenue Cycle operations including patient access and contact center operations Epic revenue cycle implementation experience Experience managing projects/teams to meet budgets, timelines, and deliverables Experience mentoring junior staff Solid healthcare industry knowledge Analytical reasoning and solution-focused problem solving Ability to lead and motivate cross-functional teams Adherence to telecommuter policy for remote employees Pay is based on factors including local labor markets, education, work experience, and certifications. Benefits exist such as comprehensive benefits, incentive programs, equity stock purchase, and 401k contribution (eligibility rules apply). The salary range for this role is $132,200 to $226,600 annually for full-time employment. We comply with all applicable minimum wage laws. Additional
UnitedHealth Group is an Equal Employment Opportunity employer. UnitedHealth Group is a drug-free workplace; candidates may be required to pass a drug test before employment. This description may be amended as needed to reflect the requirements of the role.
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