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Responsibilities
Provide basic technical support to Corporate employees worldwide
Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with organizational standards
Diagnose and troubleshoot end user computing problems including analyzing the problem, identifying the appropriate resources, testing proposed fixes and following upto ensure the problem has been resolved
Create and submit detailed call logs documenting customer interactions that are accurate, thorough, and timely
Informs customer of needed repairs and answers basic questions; Ensures that customer understands and is satisfied with work completed
Follow all standard operating procedures (SOP) through the effective use of knowledge management
Acquire and maintain current knowledge of relevant policies in order to provide technically accurate solutions to users
Assist with activities to triage and escalate any system or network outage to reduce downtime
Assist with remote assistance in Teleconferencing systems and AV presentation equipment
Requirements
High School diploma/GED or equivalent
Associate's degree in Computer Science or related field or experience equivalent
2+ years of experience supporting Windows, Mac and/or Linux Operating systems in a corporate setting
2+ years of experience in helpdesk or desk-side environment
Experience in Windows, Mac OS environments
Strong verbal skills proven ability to communicate with technical and non-technical staff
Ability to work both independently and within a team environment
Display a commitment to quality and strong multi-tasking skills
Adherence to shift schedules and timeliness are key requirements
Willingness to work flexible shifts and scheduling, weekends, and holidays
Preferred
Bachelor's degree in Computer Science or IT related field
Microsoft MCSE, MCITP Systems Administrator (Active Directory)
ITIL Foundation Certification
2+ years of experience supporting Windows, Mac and/or Linux Operating systems in a corporate setting
2+ years of experience in helpdesk or desk-side environment
Advanced Linux systems administration skills
Strong troubleshooting skills of very complex systems
Ability to explain complex IT concepts in simple terms
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
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Get AI-powered advice on this job and more exclusive features.
Responsibilities
Provide basic technical support to Corporate employees worldwide
Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with organizational standards
Diagnose and troubleshoot end user computing problems including analyzing the problem, identifying the appropriate resources, testing proposed fixes and following upto ensure the problem has been resolved
Create and submit detailed call logs documenting customer interactions that are accurate, thorough, and timely
Informs customer of needed repairs and answers basic questions; Ensures that customer understands and is satisfied with work completed
Follow all standard operating procedures (SOP) through the effective use of knowledge management
Acquire and maintain current knowledge of relevant policies in order to provide technically accurate solutions to users
Assist with activities to triage and escalate any system or network outage to reduce downtime
Assist with remote assistance in Teleconferencing systems and AV presentation equipment
Requirements
High School diploma/GED or equivalent
Associate's degree in Computer Science or related field or experience equivalent
2+ years of experience supporting Windows, Mac and/or Linux Operating systems in a corporate setting
2+ years of experience in helpdesk or desk-side environment
Experience in Windows, Mac OS environments
Strong verbal skills proven ability to communicate with technical and non-technical staff
Ability to work both independently and within a team environment
Display a commitment to quality and strong multi-tasking skills
Adherence to shift schedules and timeliness are key requirements
Willingness to work flexible shifts and scheduling, weekends, and holidays
Preferred
Bachelor's degree in Computer Science or IT related field
Microsoft MCSE, MCITP Systems Administrator (Active Directory)
ITIL Foundation Certification
2+ years of experience supporting Windows, Mac and/or Linux Operating systems in a corporate setting
2+ years of experience in helpdesk or desk-side environment
Advanced Linux systems administration skills
Strong troubleshooting skills of very complex systems
Ability to explain complex IT concepts in simple terms
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
#J-18808-Ljbffr