U.S. Immigration and Customs Enforcement (ICE)
Health Application Services Program Officer (APP) (O-5 Billet) Non-Supervisory
U.S. Immigration and Customs Enforcement (ICE), Washington, District of Columbia, us, 20022
Health Application Services Program Officer (APP) (O-5 Billet) Non-Supervisory
This position is located within the Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO), ICE Health Service Corps (IHSC), Office of the Deputy Assistant Director of Administration, Health Information and Technology Unit (HITU), Information Management Section (IMS), Health Application Services Office (HASO). This is a non-supervisory role.
Overview The incumbent serves as the primary liaison for EHR improvements, working with medical, nursing, pharmacy, dental, and behavioral health units to align system functionalities with clinical workflows and patient safety protocols. This role involves configuration and governance of EHR tools and supporting ongoing system improvements.
Responsibilities
Primary liaison for EHR improvements, coordinating with Specialty Units to align clinical workflows and patient safety protocols.
Manage configuration of EHR tools (templates, Smart Forms, Order Sets, Clinical Decision Support Systems, Provider Alerts) ensuring compliance with clinical and regulatory standards; drive future system improvements.
Lead User Acceptance Testing (UAT) for new EHR features and assist in implementing clinical and EHR-related training reflects current clinical practices.
Conduct continuous data validation and monitoring to support patient safety and data accuracy in EHR usage.
Support development and implementation of training plans, create/update end-user guides, and monitor compliance through follow-up and remote evaluations.
Support change management strategies related to health IT initiatives, including EHR upgrades, through staff transitions in workflows and documentation processes.
Provide technical input for EHR enhancements and support the development of governance documents (e.g., Performance Work Statement and Quality Assurance Surveillance Plan) for IHSC projects.
Oversee future EHR system releases, ensuring technical accuracy and system readiness.
Support the development of processes for reporting and prioritizing system issues with the IHSC team and vendors.
Assist the EHR Program team in assessing computing needs and system requirements, providing strategic recommendations for system enhancements.
Oversee acquisition, management, and training for medical devices integrated into the EHR, ensuring alignment with clinical care protocols and patient safety standards.
Actively engaged in all EHR related meetings.
Other duties and responsibilities as assigned.
Requirements
You must be a U.S. citizen to apply for this position.
You must successfully pass a background investigation.
You must successfully pass a drug screen.
Males born after 12/31/1959 must certify Selective Service registration.
Requirements by Closing Date: meet all requirements by the closing date of the announcement.
Service Remaining Requirement Agreement: upon appointment, serve an 18 to 24-month commitment to IHSC.
Assignment Pay Agreement: must not have a current Assignment Pay Agreement, or fulfill it within 90 days of application submission.
Applicants must be a current USPHS Commissioned Corps Officer or USPHS CAD candidate. Civilians are not eligible.
PHS officers must participate in IHSC TDY On-Call Schedule (ITOS).
Qualifications
COMPETENCIES: Leadership, independence, strong organizational and time management skills.
Excellent interpersonal skills and flexibility; cultural competencies related to detention health care and diverse environments.
Strong oral and written communication; integrity and strong ethical compass.
Education
Required Knowledge, Skills, And Abilities: Advanced Practice Provider (APP) with Physician Assistant or Nurse Practitioner degree or related field with at least 4 years of practice and 4 years of health IT experience or familiarity with EHR systems and healthcare workflows.
Proficiency in EHR configuration, clinical workflows, CDSS, order sets, and medical device integration; experience in healthcare or correctional settings improving patient safety and regulatory compliance.
Knowledge of medical, administrative, ethical, and legal requirements and standards related to healthcare delivery and privacy of protected health information.
Knowledge of OSHA, ACA, NCCHC, Joint Commission, or other regulatory standards for developing, storing, and communicating medical information.
Strong data management skills including analysis, quality improvement, and validation within EHR systems.
Ability to create clear, high-stakes communications (e.g., congressional reports) effectively conveying complex information.
Ongoing licensure compliance for licensed incumbents; clinical duties within licensure scope may be required during critical needs.
Preferred Qualifications
Health Informatics or related certification preferred; demonstrates advanced skills in merging clinical knowledge with health IT capabilities.
Flexibility to adapt to sudden changes in schedules; initiative and follow-through on sensitive issues.
Familiarity with Microsoft Office Suite (Word, Excel, SharePoint, Outlook, PowerPoint, Teams, OneDrive, OneNote).
Additional Information The incumbent will oversee IHSC EHR initiatives, network upgrades, interoperability opportunities, and IT modernization project management to advance secure healthcare technology solutions for IHSC’s nationwide operations. IHSC employs a multidisciplinary workforce across detention facilities and provides medical support during ICE operations.
Supervisory Controls The incumbent reports to the Supervisory Lead, Health Application Services Office within the IHSC Information Management Section. A career with the U.S. government provides access to a comprehensive benefits package.
How You Will Be Evaluated You will be evaluated based on how well you meet the qualifications above. The agency will review your resume and supporting documentation, and you may be selected for an interview at the hiring authority’s discretion. You will be notified of selection or non-selection.
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Overview The incumbent serves as the primary liaison for EHR improvements, working with medical, nursing, pharmacy, dental, and behavioral health units to align system functionalities with clinical workflows and patient safety protocols. This role involves configuration and governance of EHR tools and supporting ongoing system improvements.
Responsibilities
Primary liaison for EHR improvements, coordinating with Specialty Units to align clinical workflows and patient safety protocols.
Manage configuration of EHR tools (templates, Smart Forms, Order Sets, Clinical Decision Support Systems, Provider Alerts) ensuring compliance with clinical and regulatory standards; drive future system improvements.
Lead User Acceptance Testing (UAT) for new EHR features and assist in implementing clinical and EHR-related training reflects current clinical practices.
Conduct continuous data validation and monitoring to support patient safety and data accuracy in EHR usage.
Support development and implementation of training plans, create/update end-user guides, and monitor compliance through follow-up and remote evaluations.
Support change management strategies related to health IT initiatives, including EHR upgrades, through staff transitions in workflows and documentation processes.
Provide technical input for EHR enhancements and support the development of governance documents (e.g., Performance Work Statement and Quality Assurance Surveillance Plan) for IHSC projects.
Oversee future EHR system releases, ensuring technical accuracy and system readiness.
Support the development of processes for reporting and prioritizing system issues with the IHSC team and vendors.
Assist the EHR Program team in assessing computing needs and system requirements, providing strategic recommendations for system enhancements.
Oversee acquisition, management, and training for medical devices integrated into the EHR, ensuring alignment with clinical care protocols and patient safety standards.
Actively engaged in all EHR related meetings.
Other duties and responsibilities as assigned.
Requirements
You must be a U.S. citizen to apply for this position.
You must successfully pass a background investigation.
You must successfully pass a drug screen.
Males born after 12/31/1959 must certify Selective Service registration.
Requirements by Closing Date: meet all requirements by the closing date of the announcement.
Service Remaining Requirement Agreement: upon appointment, serve an 18 to 24-month commitment to IHSC.
Assignment Pay Agreement: must not have a current Assignment Pay Agreement, or fulfill it within 90 days of application submission.
Applicants must be a current USPHS Commissioned Corps Officer or USPHS CAD candidate. Civilians are not eligible.
PHS officers must participate in IHSC TDY On-Call Schedule (ITOS).
Qualifications
COMPETENCIES: Leadership, independence, strong organizational and time management skills.
Excellent interpersonal skills and flexibility; cultural competencies related to detention health care and diverse environments.
Strong oral and written communication; integrity and strong ethical compass.
Education
Required Knowledge, Skills, And Abilities: Advanced Practice Provider (APP) with Physician Assistant or Nurse Practitioner degree or related field with at least 4 years of practice and 4 years of health IT experience or familiarity with EHR systems and healthcare workflows.
Proficiency in EHR configuration, clinical workflows, CDSS, order sets, and medical device integration; experience in healthcare or correctional settings improving patient safety and regulatory compliance.
Knowledge of medical, administrative, ethical, and legal requirements and standards related to healthcare delivery and privacy of protected health information.
Knowledge of OSHA, ACA, NCCHC, Joint Commission, or other regulatory standards for developing, storing, and communicating medical information.
Strong data management skills including analysis, quality improvement, and validation within EHR systems.
Ability to create clear, high-stakes communications (e.g., congressional reports) effectively conveying complex information.
Ongoing licensure compliance for licensed incumbents; clinical duties within licensure scope may be required during critical needs.
Preferred Qualifications
Health Informatics or related certification preferred; demonstrates advanced skills in merging clinical knowledge with health IT capabilities.
Flexibility to adapt to sudden changes in schedules; initiative and follow-through on sensitive issues.
Familiarity with Microsoft Office Suite (Word, Excel, SharePoint, Outlook, PowerPoint, Teams, OneDrive, OneNote).
Additional Information The incumbent will oversee IHSC EHR initiatives, network upgrades, interoperability opportunities, and IT modernization project management to advance secure healthcare technology solutions for IHSC’s nationwide operations. IHSC employs a multidisciplinary workforce across detention facilities and provides medical support during ICE operations.
Supervisory Controls The incumbent reports to the Supervisory Lead, Health Application Services Office within the IHSC Information Management Section. A career with the U.S. government provides access to a comprehensive benefits package.
How You Will Be Evaluated You will be evaluated based on how well you meet the qualifications above. The agency will review your resume and supporting documentation, and you may be selected for an interview at the hiring authority’s discretion. You will be notified of selection or non-selection.
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